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> Reviewing A Park You Didn't Stay At., Didn't stay- couldn't get in...
fistymc
post Dec 26 2012, 04:54 PM
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I posted this on another thread but decided that I might get better feedback/visibility by posting a new topic.

I recently tried to post a review of a park that had such a poor check in process and access that we couldn't even get in. I understand why my review was denied- we didnt actually stay, it was pretty *personal* (mostly because I am sooo ticked) and it appears to be an isolated incident.

But...I really think its important for other folks to know about the problem we had. It was crazy and I've had no response from the park.

How can I post a review for a park that seems so mismanaged that customers can't get in and then barely get out? blink.gif It was pretty much a nightmare.
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Texasrvers
post Dec 26 2012, 07:59 PM
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We do on occasion accept reviews when the reviewer did not actually stay at the park; however, whether that happens or not depends on what the review contains. If your review contained information such as the appearance/condition of the park, what the sites were like, whether the utilities were conveniently placed and if they worked well, what amenities were available, it might have been posted. We realize you never had the opportunity to find out about these things, but they should be included in order to create a real review. Apparently, according to your own analysis {I understand why my review was denied- we didnt actually stay, it was pretty *personal* (mostly because I am sooo ticked) and it appears to be an isolated incident.}, your comments did not include this information and that is probably why it was deferred. We understand your desire to warn others, but without information about the park, it just wasn’t a review.
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fistymc
post Dec 26 2012, 08:16 PM
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QUOTE(Texasrvers @ Dec 26 2012, 07:59 PM) *

We do on occasion accept reviews when the reviewer did not actually stay at the park; however, whether that happens or not depends on what the review contains. If your review contained information such as the appearance/condition of the park, what the sites were like, whether the utilities were conveniently placed and if they worked well, what amenities were available, it might have been posted. We realize you never had the opportunity to find out about these things, but they should be included in order to create a real review. Apparently, according to your own analysis {I understand why my review was denied- we didnt actually stay, it was pretty *personal* (mostly because I am sooo ticked) and it appears to be an isolated incident.}, your comments did not include this information and that is probably why it was deferred. We understand your desire to warn others, but without information about the park, it just wasn’t a review.




Ahhh, that makes perfect sense smile.gif Thanks for helping me understand. I don't know why I didn't see it like that before. This is a review site, not a complaint site rolleyes.gif Sorry!
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Texasrvers
post Dec 26 2012, 08:31 PM
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QUOTE(fistymc @ Dec 26 2012, 08:16 PM) *

This is a review site, not a complaint site



No need to be sorry. Thanks for your understanding. If we could get across this one concept to all our reviewers, we may never have to defer another review.
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Lindsay Richards
post Dec 27 2012, 09:23 AM
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I have reviewed a place that we didn't actually stay and felt like it was a good thing to do to warn other potential campers. As I remember, safety was involved. I felt it would prevent others from driving out of the way and then coming to the same conclusion that we had reached.


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