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Onemoretrail
post Nov 12 2008, 11:42 AM
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During the past couple of years whenever I want to get gas and pay at the pump at a lot of stations I am asked for a zip code. As a Canadian I don't have one. Some gas attendants suggested I used six zeros, but that didn't work. I called my credit card companies and they claimed to have never heard of the problem and there was nothing they could do about it. Have any other fellow Canadians faced this situation and actually were able to do something about it without getting in a lineup to hand their card over to the cashier? sad.gif
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RLM
post Nov 14 2008, 12:52 AM
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Having read thru the posts on this issue I pulled out a few comments that give me the impression that some of you as customers have little confidence in your ability to control your own situation with a particular business.

“The only way around it” – “I wished” – “There was nothing they could do” –“it would be great if”

I mean no disrespect to the advice that you gave, but I’d suggest that WE are the ones who keep businesses alive – to include credit card companies. That is power. So instead of accepting NO for an answer, fight back. Work to change the system so that situations like Glen Norton’s are rare. Sometimes you have to be willing not to be a customer if they won’t acknowledge common sense.

The people who make these asinine rules and restrictions are not necessarily pin heads. They just don’t have all the information. So help them out by complaining in an informative and tactful way.

Glen> I am sorry that you have to put up with that BS when visiting my country. If the shoe was on the other foot, I wouldn't be visiting your country again and I would write a nasty gram to your tourism department explaining why I choose not to visit Canada.

Now, if one just prefers to vent instead of standing up for your rights as a consumer, then that’s ok too.
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DXSMac
post Dec 18 2008, 11:37 PM
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QUOTE(RLM @ Nov 13 2008, 10:52 PM) *

Having read thru the posts on this issue I pulled out a few comments that give me the impression that some of you as customers have little confidence in your ability to control your own situation with a particular business.

“The only way around it” – “I wished” – “There was nothing they could do” –“it would be great if”

I mean no disrespect to the advice that you gave, but I’d suggest that WE are the ones who keep businesses alive – to include credit card companies. That is power. So instead of accepting NO for an answer, fight back. Work to change the system so that situations like Glen Norton’s are rare. Sometimes you have to be willing not to be a customer if they won’t acknowledge common sense.



I am re-reading the posts.... and although I agree with what RLM is saying here, um, I'm the one who posted, "the only way around it" comment. I argue that by "finding a way around the hoop" and using that method, that I am doing what RLM suggested, "standing up for my rights." If enough people "went around the hoop by presenting another hoop for the business to jump through" (i.e., still made a line despite efforts by the business to prevent this), then, it is "standing up for our rights."

Sometimes when something is made "more convenient," you are obligated to give up something in return for that "convenience." When businesses make something "more convenient," believe me, it's NEVER about the customer. It's about what the business will get in return for delivering that "convenience."

Convenience always has a "price" even if it can't be measured in dollars.

JJ



--------------------
JJ from Pacific Northwest

Check out my blog on TOADLESS RVing!
http://rvingtoadless.blogspot.com/

Feel free to leave me some suggestions.
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