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> Filed A Bbb Complaint Against Local Rv Service Center
KentuckyCampin
post Apr 20 2009, 02:10 PM
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Well I finally had to file a complaint against the RV dealership where my camper was worked on. After 3 phone calls to the owner and none being returned, I filed a complaint against the dealership.
Get this, my camper was in the shop for almost 5 months for repairs. We took it camping this last weekend, and it still is leaking in the shower. It originally went in for repairs to the shower.
Imagine my dismay when we got back from some day activities, only to find water in our floor!! Stuff in the storage on the floor got soaked and the whole left side of my camper inside had standing water. I am really peeved!
If you live in the Elizabethtown KY area, you know the dealership Im talking about. They have an "F" rating on the BBB website!! I wish I had checked that before I took my camper over there.
The owner finally called me today and wanted me to bring the camper back! I believe I will just fix it myself! There isnt any dealers close that do warranty work on Gulf Stream, and I definitely am not taking it back to this one in town.
The owner obviously doesnt really care, as he comes in when he wants to and seems to always be gone. Just a personal observation, but that attitude seems to filter down to the employees as well.
I filed a complaint with Gulf Stream as well, to include pictures of everything. I havent gotten anything back from them as of yet. No wonder the RV industry is floundering!
I dont think I will be buying a new camper again! mad.gif


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The Bakers
2011 Chevrolet Silverado 2500HD
2011 Jayco Jayflight swift 264BH

Camping, its not a hobby, its a way of life!!
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KentuckyCampin
post Apr 22 2009, 07:46 PM
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Well Gulf stream called me and we talked about half hour. They wanted me to take the camper back over and have the dealer complete the repair. I turned them down and fixed it myself this afternoon after work. Took me about 2 hours, but it is done, and done right! Pretty sad that it took me 2 hours to successfully complete what a dealer could not in 5 months!!! On top of that, the items that the dealer said were not under warranty, and I had to pay for out of pocket, are under warranty. I have to send a copy of my receipts in to Gulf stream to get that taken care of. Man what an eye opener!!!
You know the old saying, when you want something done right............ mad.gif

QUOTE(DXSMac @ Apr 21 2009, 03:19 PM) *

I'm going to Kentucky this summer. I'll remember to avoid any RV dealers in Elizabethtown.

JJ

What part of KY are you going to stay in??


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The Bakers
2011 Chevrolet Silverado 2500HD
2011 Jayco Jayflight swift 264BH

Camping, its not a hobby, its a way of life!!
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DXSMac
post Apr 22 2009, 09:58 PM
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QUOTE(KentuckyCampin @ Apr 22 2009, 06:46 PM) *

What part of KY are you going to stay in??


Jamestown.

I am glad you got your stuff resolved. I'm sorry it was such a hassle!

JJ


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http://rvingtoadless.blogspot.com/

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