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> Check In Time Etiquette
Lindsay Richards
post Oct 10 2010, 03:30 PM
Post #16


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What we did about No Shows is take a credit card number to hold the reservation. When they arrived, we ran it and got them to sign the slip. If they did not show, didn't call, and caused somebody else to be turned away, then we ran the credit card for the full amount as we had explained to them. If they called well in advance, which gave us a chance to rerent, then there was no charge. This is pretty routine in the hotel business and I think would work well in the RV business. When somebody gives their credit card number, that means they are serious.


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Parkview
post Oct 13 2010, 03:13 PM
Post #17


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Hi again all,

We take deposits via credit card on all advance reservations. We will automically hold the site for 24 hrs. after the scheduled arrival date, and will hold it longer if we are notified of a later arrival by the reserving party. In the Summer, when we are fully booked and turning away people, all of our sites are rented by the week only. We will rerent the site after the 24 hour holding period unless we are notified. If not notified, the original deposit is forfeited and that client is put on our no-show warning list that requires 100% deposit on all future reervations. If someone notifies us that they are arriving more than 24 hrs. late, we will hold the site for them, but they are still required to pay for all of the dates reeserved at the time of check-in (Summer only). This is all fully disclosed in advance on the confirmation sent with all reservations.

During our off-season (after Labor Day), we are very liberal with our deposit refund policy - we will refund any deposit with no questions asked as long as we are informed prior to the scheduled check-in date of either an intent to cancel or to change dates. If someone pays for an extra day in order to arrive early, I can see no justification for considering them a no-show if they have let us know of their intended arrival date or time. In the off-season, we only require a deposit if you request a particular site. With no deposit, we will not hold a given site for you, and you can take your pick of what is available upon check-in.

As stated many times in this forum on other topics, a litlle communication goes a long way. We can and will always work with you as long as you can give us the courtesy of a phone call. On the other hand, if you no-show us during a packed season when we could have easily rented the site to someone else, you have cost us money and why would we want you you back?

Thanks again,

Doug

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