Wifi Rv Company Options

[Texasrvers]

Has anyone had any dealings with a company called WIFI RV that provides wifi service to RV parks? Did you have any trouble with them, and if so what did you do about it?

We signed up for their service at a park we were staying at last month. We were able to register and get service for about an hour. After that our service stopped, and we never were able to get on the internet again. We called their so-called 24/7 tech service line which had a voice message that instructed us to leave our name and number and they would call back. When I had not heard back in 2 hours I called again. After another 2 hours I tried to reach them again by choosing other options on their automated phone system. At no time could I reach a live person. All options asked you to leave your name and number which I did about half a dozen times. Finally when our purchased time had expired I called and asked (on the voice mail) for our payment to be refunded. To date I have not heard a word from anyone. I even managed to get an email address for a person in their customer service department, and I sent a message to them, but no one responded to that either.

Before we left the park I mentioned our trouble. They were very sympathetic and said they had had nothing but trouble with the service and that they hated it. They said they were under contract with them for a few more months, and after that they would definitely not be using them again.

I am disputing the charge on my credit card, but I was just curious if anyone else has had trouble with them.

[Lindsay Richards]

I too have the Verizon Android which uses this plan, I can tether it to my laptop. It is slow compared to good WiFi. When at a campground my order of choices is: free WiFi, free WiFi with antenna which will vastly improve reception and it neither is satisfactory, then I go to my Android, but turn off my Carbonite online backup until we get good free WiFi. If you do a lot of small video (news stuff like me 1 to 3 minutes). The Android speed is noticeable. If you are needing a lot of text and emailing, it is satisfactory. I am really awaiting the new 4 G network to be expanded. We have been in places lately where we don't even get any cell service (National Parks out West.)