Wifi Rv Company Options

[Texasrvers]

Has anyone had any dealings with a company called WIFI RV that provides wifi service to RV parks? Did you have any trouble with them, and if so what did you do about it?

We signed up for their service at a park we were staying at last month. We were able to register and get service for about an hour. After that our service stopped, and we never were able to get on the internet again. We called their so-called 24/7 tech service line which had a voice message that instructed us to leave our name and number and they would call back. When I had not heard back in 2 hours I called again. After another 2 hours I tried to reach them again by choosing other options on their automated phone system. At no time could I reach a live person. All options asked you to leave your name and number which I did about half a dozen times. Finally when our purchased time had expired I called and asked (on the voice mail) for our payment to be refunded. To date I have not heard a word from anyone. I even managed to get an email address for a person in their customer service department, and I sent a message to them, but no one responded to that either.

Before we left the park I mentioned our trouble. They were very sympathetic and said they had had nothing but trouble with the service and that they hated it. They said they were under contract with them for a few more months, and after that they would definitely not be using them again.

I am disputing the charge on my credit card, but I was just curious if anyone else has had trouble with them.

[Glenn Norton]

TX
Would it help to send in a complaint to the Better Business Bureau? At least then rv park owners can check out these "bad actors" before letting them install their equipment. I noticed that on the WiFi RV website they do not have any phone listings; just fill in the boxes. Sort of "don't call us, we'll call you".

[Texasrvers]

I noticed that on the WiFi RV website they do not have any phone listings; just fill in the boxes.

And that is one way I tried to contact them with no luck.

Sort of "don't call us, we'll call you".

Yeah, except they never call!!!

Also thanks for the suggestion about contacting the BBB. Actually I had thought of trying to send a complaint to someone outside of the WIFI RV company, but I wasn't sure who that should be. I did find one other complaint about them on RV. net. There was a post that said about the same things as I did--bad service, no way to reach them, no call back. How does this company even stay in business???? I guess it is like I first said. They get you one time and then count on you not going through the trouble to dispute the charge.

[Butch]

And that is one way I tried to contact them with no luck.
Yeah, except they never call!!!

Also thanks for the suggestion about contacting the BBB. Actually I had thought of trying to send a complaint to someone outside of the WIFI RV company, but I wasn't sure who that should be. I did find one other complaint about them on RV. net. There was a post that said about the same things as I did--bad service, no way to reach them, no call back. How does this company even stay in business???? I guess it is like I first said. They get you one time and then count on you not going through the trouble to dispute the charge.

How about sending a complaint to the Attorney General of the State were the Cg is located. I'm very sure they would like to be made aware of wifirv business practices, in fact they may already have complaints made by other customers. Your credit card company will aid you in a dispute with the charges paid.