Wifi Rv Company Options

[Texasrvers]

Has anyone had any dealings with a company called WIFI RV that provides wifi service to RV parks? Did you have any trouble with them, and if so what did you do about it?

We signed up for their service at a park we were staying at last month. We were able to register and get service for about an hour. After that our service stopped, and we never were able to get on the internet again. We called their so-called 24/7 tech service line which had a voice message that instructed us to leave our name and number and they would call back. When I had not heard back in 2 hours I called again. After another 2 hours I tried to reach them again by choosing other options on their automated phone system. At no time could I reach a live person. All options asked you to leave your name and number which I did about half a dozen times. Finally when our purchased time had expired I called and asked (on the voice mail) for our payment to be refunded. To date I have not heard a word from anyone. I even managed to get an email address for a person in their customer service department, and I sent a message to them, but no one responded to that either.

Before we left the park I mentioned our trouble. They were very sympathetic and said they had had nothing but trouble with the service and that they hated it. They said they were under contract with them for a few more months, and after that they would definitely not be using them again.

I am disputing the charge on my credit card, but I was just curious if anyone else has had trouble with them.

[Texasrvers]

Well, I guess my problem has come to an end. I had decided to dispute the credit card charge, but when I contacted them, I was told that in order to file a dispute the following must be true:

1. The purchase must have been made in my home state or within 100 miles of my mailing address.

2. The total amount of purchase must have been under $50.

3. The purchase must not have been paid in full.

4. The date of purchase must have been within the last 60 days.

5. I must have tried to correct the problem with the merchant.

My situation only met the 4th and 5th criteria, so I guess I am out of luck. I'm just glad the amount I paid was very small. I would not be so happy if I had paid $49.

Anyway thanks again to all of you who commented and gave advice. I appreciate you help.

[happyscampers]

What a pain! I'm not a tech geek, but I keep up with email and do a blog each year when we go to Grand Teton & Yellowstone parks for a month. Since, believe it or not, we only use a cell phone when travelling, I have a Verizon aircard that I also only use on the road. What I like is that there's no service plan required: I buy 1G, which is more than adequate for uploading photo albums, blog, email for $50 and it's good for a month. It IS slooww, but Verizon is the ONLY carrier accessible in Yellowstone, and even then, only at a few locations. But the beauty is, I can sit in the motorhome with a moose (sometimes an elk) literally 5 feet out the front window and be posting my blog. So slow is OK. Travelling coast to coast we've found Verizon coverage the best.
You might want to consider this route...buy the aircard and a gig at a time as you use it.
Good luck!
www.travelswithhappy.blogspot.com

Well, I guess my problem has come to an end. I had decided to dispute the credit card charge, but when I contacted them, I was told that in order to file a dispute the following must be true:

1. The purchase must have been made in my home state or within 100 miles of my mailing address.

2. The total amount of purchase must have been under $50.

3. The purchase must not have been paid in full.

4. The date of purchase must have been within the last 60 days.

5. I must have tried to correct the problem with the merchant.

My situation only met the 4th and 5th criteria, so I guess I am out of luck. I'm just glad the amount I paid was very small. I would not be so happy if I had paid $49.

Anyway thanks again to all of you who commented and gave advice. I appreciate you help.

[Texasrvers]

You might want to consider this route...buy the aircard and a gig at a time as you use it.

I appreciate your interest and advice. As I said at the first of this thread, I know there are many options open to me, but at this point I was just really trying to find out if anyone else had had trouble with the WIFIRV company. Thanks for the input, though.