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> The Review I Submitted Was Changed Without My Permission
RV Dog
post Jan 19 2012, 10:59 PM
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I submitted a review of a park that I really like... it was totally changed without any permission or notification. I have never had this happen before... What do I do?

Thanks
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Jerry S.
post May 9 2013, 11:21 PM
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I almost hate to bring this thread back to life, but I guess it is my turn to whine a little. I recently submitted my first review of the year. It was for Camp Lakewood in Effingham, IL. I felt the review was butchered by whomever checked it. They removed almost half the review. For starters, I explained why I was re-reviewing that park so soon after my previous review - there had been a significant change in the park situation. Since this a fairly popular park with lots of regular returning customers, I thought most of them would appreciate learning that the folks who owned the park for years had sold the park. I do understand eliminating the names of the old and new owners. If that was all the admin did, I wouldn't be upset. Why take out comments about the importance how well the owners take care of the park? Also, is it wrong to reference a previous review of your own that may shed light on the park amenities and facilities? I think I did that in this review (or the one I also submitted yesterday on Lady Luck RV Park in Caruthersville, MO) and it was taken out.

I'm certainly not threatening to stop submitting reviews like the complaintants earlier in this thread, but I would like to think somebody with my track record shouldn't have their reviews cut so severely.

Thanks for letting me rant a bit.
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RLM
post May 10 2013, 08:09 AM
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QUOTE(Jerry S. @ May 10 2013, 12:21 AM) *

Thanks for letting me rant a bit.


First, let me say that I don't think your post is a rant. It is a tactful explanation of your concern and that is appreciated.

The Admins do have the authority to make corrections to a review so that it complies with the rules, guidelines, and standards that are established for this website. Most of those guidelines are covered in the Rules for Submitting a review. Everyone must acknowledge those prior to submitting one. Unfortunately, we still get lots of non-compliance from those who do not read them or choose not to comply. Some of the standards are not published but are common sense. Like not putting personal names in a review, mentioning a competing campground in the review of another, or adding comment information that has serves no useful purpose for fellow Rvers in their decision to use the campground.

All of the Admins are hand picked and trained to do the job to a certain standard. They are experienced RVer. They check hundreds of reviews that come in for accurate campground information and to insure that the comments are easily read and understood. A review does not serve it's purpose when what is written cannot be easily read and understood. With all due respect to everyone, the bottom line is that if the Admin, an experienced RVer, doesn't understand what you are trying to communicate then neither will other readers.

If the Admin does take the time necessary to make a correction, we try to do so in a manner that respects the reviewer's submission and in a way that doesn't change the intent of what is being said by that person. However, if we did that for all of the reviews then we would be working at a snail's pace. That would be doing a disservice to those who expect to have their review approved in a timely manner. The easiest, and quickest, solution is to send the review back to the individual and let them make the corrections.

I read this particular review and some of your previous ones. They are well done and would serve the purpose of my making the decision to use one of the campgrounds mentioned. You have submitted a lot of good reviews. Perhaps, because of your “track record” and service to fellow Rvers, the Admin was thinking it would be a courtesy in not sending it back for the corrections that they took the time to do - even if those were more than necessary. Both chooses are judgment calls. We would like to get them right 100% of the time, but that is impossible.

None of Admins would reject suggestions that help us to do a better job of serving the website visitors. Thank you for yours.
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Posts in this topic
RV Dog   The Review I Submitted Was Changed Without My Permission   Jan 19 2012, 10:59 PM
Texasrvers   RV Dog, First let me say that reviews are sometim...   Jan 19 2012, 11:52 PM
HappiestCamper   According to this thread, they will change a score...   Jan 20 2012, 07:15 AM
John Blue   RV Dog, Like TX said use "Contact Us" a...   Jan 20 2012, 09:17 AM
HappiestCamper   Don't get me wrong - y'all do an awesome j...   Jan 20 2012, 10:29 AM
mikel   I reviewed a park in San Antonio I've stayed m...   Jul 22 2012, 11:37 AM
FosterImposters   Over the years of posting RV park and campground r...   Jul 22 2012, 01:23 PM
flatraveler00   I submitted a review awhile back and have yet to s...   Jul 23 2012, 05:47 PM
Mario Machado   I submitted a review awhile back and have yet to ...   Jul 23 2012, 06:27 PM
Texasrvers   To flatraveler00: It appears that you have subm...   Jul 23 2012, 07:35 PM
John Blue   Mario, I check the system and you have not posted...   Jul 24 2012, 08:37 AM
Mario Machado   Mario, I check the system and you have not poste...   Jul 27 2012, 04:18 PM
TXBobcat   I have posted a number of reviews over the last fe...   Sep 4 2012, 09:59 PM
Texasrvers   Go to a campground that you know you have reviewed...   Sep 4 2012, 10:26 PM
TXBobcat   Thanks.. I found my answer while browsing some of ...   Sep 4 2012, 10:31 PM
rkw99   I submitted a couple reviews and got messages sayi...   Sep 14 2012, 01:36 PM
pianotuna   Hi, So, you will take, but not give back to this ...   Sep 15 2012, 03:54 AM
dalsgal   rkw, the reviews are supposed to be about the camp...   Sep 14 2012, 02:09 PM
Denali   rkw, the reviews are supposed to be about the cam...   Sep 15 2012, 11:01 AM
Sterner   I submitted a couple reviews and got messages say...   Oct 13 2012, 09:37 PM
RLM   The Review Notice posted before one gets to the pa...   Oct 14 2012, 08:27 AM
Texasrvers   Actually, I find it to be quite relevant to revie...   Oct 14 2012, 03:13 PM
Hutch333id   Texasrvers, I, along with many others, appreciate...   Oct 14 2012, 09:20 PM
Sterner   Texasrvers, Maybe I'm reading your reply wrong...   Oct 15 2012, 12:59 PM
HappiestCamper   "sentance"?   Oct 16 2012, 07:30 AM
Sterner   "sentance"? There you go! You can...   Oct 16 2012, 06:25 PM
HappiestCamper   There you go! You can use my spelling skills ...   Oct 17 2012, 07:42 AM
Texasrvers   Maybe I'm reading your reply wrong, but it re...   Oct 16 2012, 10:11 PM
Sterner   No, this was not directed specifically to you, an...   Oct 17 2012, 09:30 AM
dalsgal   Sterner, you asked a question and he gave you a go...   Oct 16 2012, 07:36 PM
Texasrvers   No need for an apology. As you said, you were jus...   Oct 17 2012, 05:19 PM
tsparky   I submitted a review last week that hasn't app...   Oct 29 2012, 07:47 PM
Texasrvers   I submitted a review last week that hasn't ap...   Oct 29 2012, 10:14 PM
tsparky   I cannot find a review submitted under your usern...   Sep 8 2013, 09:39 PM
Texasrvers   It's funny, I've submitted several in the...   Sep 9 2013, 12:01 AM
tsparky   I located your two most recent reviews for Carpin...   Sep 13 2013, 12:25 PM
Jerry S.   In the past week or two I have had several reviews...   Oct 31 2012, 10:01 PM
Jerry S.   TX, Actually, I am begining to wonder about a rev...   Nov 4 2012, 11:47 PM
Texasrvers   Sorry Jerry, but I can't find your review. Wh...   Nov 5 2012, 12:51 AM
Jerry S.   TX, Thanks for checking. As I said, I'm fair...   Nov 5 2012, 07:58 PM
Jerry S.   I almost hate to bring this thread back to life, b...   May 9 2013, 11:21 PM
RLM   Thanks for letting me rant a bit. First, let me...   May 10 2013, 08:09 AM
JCZ   I just submitted a review for an RV Park in Sacram...   May 10 2013, 09:43 AM
Texasrvers   I just submitted a review for an RV Park in Sacra...   May 10 2013, 11:39 AM
Jerry S.   RLM, While I appreciate the effort you went throu...   May 20 2013, 10:38 PM
RLM   Jerry> Avoiding potential legal issues could b...   May 21 2013, 07:04 PM
Jerry S.   RLM, I really don't want to get into a discus...   Jun 11 2013, 08:38 PM
docj   As one of the Admins on this website I constantly ...   Jun 13 2013, 11:46 PM
Texasrvers   Aw, c'mon Jerry. Lighten up. You should see ...   Jun 14 2013, 01:14 AM
Dutch_12078   I for one thank DocJ, Tex, and the rest of the vol...   Jun 14 2013, 07:25 AM
kcmoedoe   I agree with Jerry S. All reviews and posts with ...   Jun 14 2013, 08:19 AM
FosterImposters   "...we all would know everything they had wr...   Jun 16 2013, 04:43 PM
Jerry S.   I thought I'd better post this now before we h...   Jul 5 2013, 08:27 PM
pianotuna   Hi Jerry, Please get over this and go rv'ing....   Aug 4 2013, 05:59 PM
mauigirl   Thanks, Admin Peeps. After reading how much effor...   Jul 22 2013, 11:16 AM
RLM   Thanks, Admin Peeps. Thank you. And welcome to...   Jul 22 2013, 09:49 PM
KFS   I'm a professional writer. I get paid (knock w...   Aug 2 2013, 03:59 PM
Texasrvers   Click on the "Contact Us" button at the ...   Sep 13 2013, 01:16 PM


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