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> The Review I Submitted Was Changed Without My Permission
RV Dog
post Jan 19 2012, 10:59 PM
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I submitted a review of a park that I really like... it was totally changed without any permission or notification. I have never had this happen before... What do I do?

Thanks
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RLM
post May 21 2013, 07:04 PM
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Jerry> Avoiding potential legal issues could be considered common sense.

Please know that I did not intend to imply that you broke any rules or that the information in a review is assessed based on what was important to the Administrator. Your legitimate concern about the change to your review gave me the opportunity to let others know some of the logic behind what we do and why decisions are made. It was to let them know that we apply the same guidelines and standards whether a reviewer is submitting their first couple of reviews or the individual has submitted several hundred. Aside from the change issue, we certainly would prefer to approve a review instead of sending it back. If for no other reason than someone has to work it all over again when it is resubmitted with the requested changes. More importantly, we would like to approve a review because we simply know that someone took the time to do it for the benefit of others who might be looking to use that particular campground.

Your observation is true that a lot of travel in an RV may not give one the experience to be in customer service for this website. Please know that the current Administrator staff are both experienced RVers and experienced with their job. And, as with any organization, there are rules for them to follow and adhere to. As a group, they have been to many, many of the Mexico, Canada, and the US campgrounds being reviewed. Having done so, one may totally disagree with the submitted campground review, but that is never a factor in approving the review.

It is impossible for any Admins, or for that matter anyone in customer service, to achieve a perfect record of pleasing everyone all of the time. That is because his/her occasional judgment call may have to be used to determine if an uncertain or unclear review is within the guidelines for the site. I would ask that you have patience and understanding for that fact.

My Dad worked for and loved the railroad all of his life. One of the things I remember him saying is “I ride up front but I don't get to steer the locomotive. I don't get to choose the route, instead I have to go where the tracks take me. I have to blow the whistle to keep people out of the train's path, but they only complain about the noise. Basically, I have little control over the train, but if the darn think jumps the track see who gets the blame.”

Again, the change to your review could have been way out of line and it could be one where our train jumped the track. Be that as it may, the issue is a good reason for us to re-think “useful” information. As I said in the last post, we are always open to anything that helps us do better a better job of customer service.
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Posts in this topic
RV Dog   The Review I Submitted Was Changed Without My Permission   Jan 19 2012, 10:59 PM
Texasrvers   RV Dog, First let me say that reviews are sometim...   Jan 19 2012, 11:52 PM
HappiestCamper   According to this thread, they will change a score...   Jan 20 2012, 07:15 AM
John Blue   RV Dog, Like TX said use "Contact Us" a...   Jan 20 2012, 09:17 AM
HappiestCamper   Don't get me wrong - y'all do an awesome j...   Jan 20 2012, 10:29 AM
mikel   I reviewed a park in San Antonio I've stayed m...   Jul 22 2012, 11:37 AM
FosterImposters   Over the years of posting RV park and campground r...   Jul 22 2012, 01:23 PM
flatraveler00   I submitted a review awhile back and have yet to s...   Jul 23 2012, 05:47 PM
Mario Machado   I submitted a review awhile back and have yet to ...   Jul 23 2012, 06:27 PM
Texasrvers   To flatraveler00: It appears that you have subm...   Jul 23 2012, 07:35 PM
John Blue   Mario, I check the system and you have not posted...   Jul 24 2012, 08:37 AM
Mario Machado   Mario, I check the system and you have not poste...   Jul 27 2012, 04:18 PM
TXBobcat   I have posted a number of reviews over the last fe...   Sep 4 2012, 09:59 PM
Texasrvers   Go to a campground that you know you have reviewed...   Sep 4 2012, 10:26 PM
TXBobcat   Thanks.. I found my answer while browsing some of ...   Sep 4 2012, 10:31 PM
rkw99   I submitted a couple reviews and got messages sayi...   Sep 14 2012, 01:36 PM
pianotuna   Hi, So, you will take, but not give back to this ...   Sep 15 2012, 03:54 AM
dalsgal   rkw, the reviews are supposed to be about the camp...   Sep 14 2012, 02:09 PM
Denali   rkw, the reviews are supposed to be about the cam...   Sep 15 2012, 11:01 AM
Sterner   I submitted a couple reviews and got messages say...   Oct 13 2012, 09:37 PM
RLM   The Review Notice posted before one gets to the pa...   Oct 14 2012, 08:27 AM
Texasrvers   Actually, I find it to be quite relevant to revie...   Oct 14 2012, 03:13 PM
Hutch333id   Texasrvers, I, along with many others, appreciate...   Oct 14 2012, 09:20 PM
Sterner   Texasrvers, Maybe I'm reading your reply wrong...   Oct 15 2012, 12:59 PM
HappiestCamper   "sentance"?   Oct 16 2012, 07:30 AM
Sterner   "sentance"? There you go! You can...   Oct 16 2012, 06:25 PM
HappiestCamper   There you go! You can use my spelling skills ...   Oct 17 2012, 07:42 AM
Texasrvers   Maybe I'm reading your reply wrong, but it re...   Oct 16 2012, 10:11 PM
Sterner   No, this was not directed specifically to you, an...   Oct 17 2012, 09:30 AM
dalsgal   Sterner, you asked a question and he gave you a go...   Oct 16 2012, 07:36 PM
Texasrvers   No need for an apology. As you said, you were jus...   Oct 17 2012, 05:19 PM
tsparky   I submitted a review last week that hasn't app...   Oct 29 2012, 07:47 PM
Texasrvers   I submitted a review last week that hasn't ap...   Oct 29 2012, 10:14 PM
tsparky   I cannot find a review submitted under your usern...   Sep 8 2013, 09:39 PM
Texasrvers   It's funny, I've submitted several in the...   Sep 9 2013, 12:01 AM
tsparky   I located your two most recent reviews for Carpin...   Sep 13 2013, 12:25 PM
Jerry S.   In the past week or two I have had several reviews...   Oct 31 2012, 10:01 PM
Jerry S.   TX, Actually, I am begining to wonder about a rev...   Nov 4 2012, 11:47 PM
Texasrvers   Sorry Jerry, but I can't find your review. Wh...   Nov 5 2012, 12:51 AM
Jerry S.   TX, Thanks for checking. As I said, I'm fair...   Nov 5 2012, 07:58 PM
Jerry S.   I almost hate to bring this thread back to life, b...   May 9 2013, 11:21 PM
RLM   Thanks for letting me rant a bit. First, let me...   May 10 2013, 08:09 AM
JCZ   I just submitted a review for an RV Park in Sacram...   May 10 2013, 09:43 AM
Texasrvers   I just submitted a review for an RV Park in Sacra...   May 10 2013, 11:39 AM
Jerry S.   RLM, While I appreciate the effort you went throu...   May 20 2013, 10:38 PM
RLM   Jerry> Avoiding potential legal issues could b...   May 21 2013, 07:04 PM
Jerry S.   RLM, I really don't want to get into a discus...   Jun 11 2013, 08:38 PM
docj   As one of the Admins on this website I constantly ...   Jun 13 2013, 11:46 PM
Texasrvers   Aw, c'mon Jerry. Lighten up. You should see ...   Jun 14 2013, 01:14 AM
Dutch_12078   I for one thank DocJ, Tex, and the rest of the vol...   Jun 14 2013, 07:25 AM
kcmoedoe   I agree with Jerry S. All reviews and posts with ...   Jun 14 2013, 08:19 AM
FosterImposters   "...we all would know everything they had wr...   Jun 16 2013, 04:43 PM
Jerry S.   I thought I'd better post this now before we h...   Jul 5 2013, 08:27 PM
pianotuna   Hi Jerry, Please get over this and go rv'ing....   Aug 4 2013, 05:59 PM
mauigirl   Thanks, Admin Peeps. After reading how much effor...   Jul 22 2013, 11:16 AM
RLM   Thanks, Admin Peeps. Thank you. And welcome to...   Jul 22 2013, 09:49 PM
KFS   I'm a professional writer. I get paid (knock w...   Aug 2 2013, 03:59 PM
Texasrvers   Click on the "Contact Us" button at the ...   Sep 13 2013, 01:16 PM


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