Complete Lies In A Review, Untrue Reviews Options

[zavsgran]

What if a guest reviews your park with a bunch of complete lies, how are we to defend ourselves, especially when these lies are slanderous & defaming?

I would love to start a website that reviews guests, I wonder how they would like to be slandered & defamed.

[Texasrvers]

Let me go back to what kcmoedoe said. If someone makes an untrue factual statement about your park (intentionally or not), then yes, by all means report it with the "Contact Us" button. For instance, if someone says you do not have a pool when you do, then we want to set the record straight. Remember that some reviewers will say there is no pool just because it is closed for the season. We want the listing to indicate there is a pool even if it is closed seasonally.

However, if someone rates your park down because it does not have a pool, that is their opinion of what the park deserves based on the missing amenity. People rate parks based on what is important to them. If someone really likes to swim and if there is no pool available, he/she may reflect their disappointment in their rating. The next person may not care whether there is a pool or not, and therefore, will not lower the rating if there is not one available.

I personally do not believe that a reviewer should go so low as a 1 or 2 or slam a park just because a particular amenity is missing (assuming everything else is OK), but that is my opinion.

As for rating guests, I think I'll stay out of that one.