Complete Lies In A Review, Untrue Reviews Options

[zavsgran]

What if a guest reviews your park with a bunch of complete lies, how are we to defend ourselves, especially when these lies are slanderous & defaming?

I would love to start a website that reviews guests, I wonder how they would like to be slandered & defamed.

[Texasrvers]

You can report your concern by clicking on "Contact Us," and a higher level admin will review what you report.

However, Wink has the right idea. If the ratings are almost all high with only bad one, then it is probable the reviewer was part of the problem and was just writing a vindictive review. If the problem is ongoing, then there will be mention of it in other reviews. Most people on this forum can easily determine the difference between a review identifying a real problem and one written just to get even with the park.

[The Sconyers and their boys]

You can report your concern by clicking on "Contact Us," and a higher level admin will review what you report.

However, Wink has the right idea. If the ratings are almost all high with only bad one, then it is probable the reviewer was part of the problem and was just writing a vindictive review. If the problem is ongoing, then there will be mention of it in other reviews. Most people on this forum can easily determine the difference between a review identifying a real problem and one written just to get even with the park.

I never said I wished to slander & defame anyone, I just thinks some guests should be rated, like the ones who think their too good to pick up after their dogs, or think nothing of driving thru someone else's campsite late at night, or stay way past check out time. I don't make a habit of telling slanderous lies about anyone or anything & I think those who do should be made known.

The RV Resort Site owner has the express right to make rules and to enforce them in a kind fashion. If you don't like it that dog owners don't pick up after their dogs there are many ways to tackle that. Same as the late check out. Campers have to obey the Resort owners rules. Simple as that. I agree, no need to create a website to report bad campers. Two wrongs does not make it right.

[kcmoedoe]

The RV Resort Site owner has the express right to make rules and to enforce them in a kind fashion. If you don't like it that dog owners don't pick up after their dogs there are many ways to tackle that. Same as the late check out. Campers have to obey the Resort owners rules. Simple as that. I agree, no need to create a website to report bad campers. Two wrongs does not make it right.

While a review-type website would surely be inappropriate, be aware that many businesses keep a database of troublesome customers. Walmart, Home Depot and similar big box stores can and will keep records of returns, and when you have too high a percentage, just cut you off. Many hotel chains keep a database of guests who damage property, and refuse them service. I wouldn't be surprised if someday KOA had a similar database tying all the customer records from the different parks together.

[zavsgran]

While a review-type website would surely be inappropriate, be aware that many businesses keep a database of troublesome customers. Walmart, Home Depot and similar big box stores can and will keep records of returns, and when you have too high a percentage, just cut you off. Many hotel chains keep a database of guests who damage property, and refuse them service. I wouldn't be surprised if someday KOA had a similar database tying all the customer records from the different parks together.

Believe me I have a list of guests I will not "accommodate"! For the most part I have met many very nice people from all over the world & many return year after year. But there is always those few(thank goodness) that just stick in my memory.