Complete Lies In A Review, Untrue Reviews Options

[zavsgran]

What if a guest reviews your park with a bunch of complete lies, how are we to defend ourselves, especially when these lies are slanderous & defaming?

I would love to start a website that reviews guests, I wonder how they would like to be slandered & defamed.

[puddleduck]

The original post on this thread was written by a park owner who felt the review on her park was malicious and felt she should have some method of recourse.
As a park owner I can relate to her frustrations
One of the replies indicated that as she got more good reviews it would be apparent that the one bad one was undeserved.
I have had 8000 reservations in the last four years and have had 3 reviews in that time. At that rate it could take three to four years to recover from a bad review.
Another reply indicated that all reviewers tried to sort out their problems with management first.
Although I have never had what I would call a bad review I have had reviews with negatives included. Never, have the reviewers discussed these things with me or my staff, and my staff all have the authority to resolve any problem to the customers satisfaction.
I do believe that the administrators of this site are responsive to fake reviews and I thank them for that, however I have been approached by people offering good reviews for reduced rates and wonder just how prevelant that is.
All in all I feel this is an informative site and I use it when I travel also but I would certainly not use it as my only basis to choose a park.