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> Bad Campground Employee Experience, How do I rate the campground?
post Dec 7 2012, 12:20 PM
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From: Mississippi Gulf Coast
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My wife and I recently stayed at a fairly high rated campground. The last three ratings were 9-8-5. While the campground facilities were OK, we experienced an abusive and argumentative campground employee.
The question I’m asking, if I decide to rate this campground, do I just rate the facilities or do I include the bad experience with the employee as part of the rating?
I did contact the campground owner and received an apology and a promise that “it would not happen again.” I would not stay at this campground again because of the experience we had with the employee.
So, how do I rate this campground? It is an average campground as far as I’m concerned…grass sites, adequate 30 AMP service. Since we were only staying the night, we didn’t even bother to hook up water.
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post Dec 8 2012, 03:29 PM
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Awfully hard to answer without knowing some specifics. If the problem would likely be repeated by others, and is not related to a rule or policy, then by all means let us know and cut the score. If it is a matter of interpretation, or something that likely won't happen to others, maybe mention it but don't let it completely cloud your overall rating.
A couple of examples. If you ran afoul of pet rules, or site housekeeping rules, mention it, but be aware that every person's idea of too zealous enforcement will differ. Same thing with policies. Lately I have seen several low scores and bad reviews because a park enforced a deposit or refund policy that the reviewer didn't like. In my opinion, tough cookies. If you don't like a policy, too bad. Even if you get into a confrontation over it, it is really your fault for not knowing or liking it, not the park's problem for having or enforcing it.
On the other hand, if your problem was an employee doing something that was wrong or abusive or dangerous etc., it should absolutely lead to a warning and a bad review. Just please be sure to put it into perspective.
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