Abusive Campground Employee, What do i do? Options

[Lindsay Richards]

We have stayed at this campground at least 12 times. When we were thinking about buying an RV we rented one and went here. After 48 states, it is still one of our favorites. It is also a Passport America campground and that is a real plus. We both love the place. It is an hour away from our house. It was taken over by a national corporate campground company which made some changes and then went bust. The family now has taken it back and we love it again. It has 400 wooded sites. We know the employees and just call for a reservation. There was a line of long term campers in one of the side by side entrances. We had paid online and they waved us through. They opened the long bar (like at a train crossing, they have one for each lane). I drove through and as I did the bar from the other lane came down and hit my awning assembly at the top side of the coach and broke off. I drove through and stopped and went back to help. The employees said not to worry, he would get it fixed. We went to our site and set up the electrical and water and went back to go to lunch (only 10 minutes later). Somebody was reattaching the bar (14 feet long). It was bulky and I offered to help. He said, “Are you the stupid M****r F****r who broke this.” I explained I was in the other lane and it came down into my lane and hit my coach (it was about a foot too long). You could tell it had been knocked down many time before as it was all buggered up. He was fixing it with a leather man tool and messing up the threads. I told him I had wrenches in my truck and would help. He got abusive again. A short argument ensued until my wife told me to leave. I told the employee friend that you handyman has a foul mouth. He replied that he was the manager of the park.

My question is; What do? I am not going to let this one jerk spoil our good times in the future. Do I write it up and give them a low score or forget it?

[Tom]

I would like to say to give the park (and "manager") a second chance, but you just don't swear like that to customers. I think that is enough reason to talk to the owners. Maybe the guy was just having a bad day, but that is no way to treat customers. Owner's won't know of problem employees unless someone tells them - you might not be the only one being talked to like that.