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> Tax Increase, This tops my list
A.E.Michell
post Jul 29 2013, 07:58 PM
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A KOA problem I encountered us just beyond words to me. I reserved 1 night, paid in full as their rules. Upon checking in I was told there was a tax increase and I now owed 18 cents. So I told them I would need to go back to the rv as I only had a credit card so they waited and did not offer to let me go! I was speechless and still am. Thoughts anyone?
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dalsgal
post Sep 12 2013, 05:27 PM
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If that should ever occur here I would have told the customer about the increase just so they could know there had been an increase but would have written it off. That would be good customer service and a much better PR move. At our CG we do not charge tax at all and all tax is paid by us rather than passing any of it on to a customer.
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