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> Do You Repot Things?
dalsgal
post Sep 25 2013, 04:05 PM
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Recently there was a review for the CG we manage where the poster commented about a problem with a water faucet. We knew there was a tiny leak but were waiting for the parts to be delivered so we could repair it. Apparently from the time we spotted it that morning and the time the poster checked in the problem had gotten worse. If he had let us know about the worsening problem we would gladly have moved him to another spot but, instead, he decided to post about it and give us a bad rating. I know from some comments on here that some of you do report things with negative results but, normally, do you report a problem to management? There are times when we check things in the morning and a problem comes up later and we don't realize it. We would do what we could to fix it if we are told about it. There was a time when our WiFi went out for a few days. Since we didn't use it we had no way of knowing until someone came and asked if we were ever going to get it repaired. I would much prefer someone let us know there is a problem and give us the opportunity to change things rather than just refusing to stay with us again or to give us a poor review.
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Texasrvers
post Sep 25 2013, 04:41 PM
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We report problems to the management, but the only time I lower the rating (a bit) is if they seem to ignore the problem and do not respond in a reasonable amount of time. I also take into consideration that some repairs depend on the reliability of an outside source, and even though the campground manager may have responded to my report, they are basically at the mercy of the repair company. If the problem is not /cannot be fixed in a reasonable amount of time, I would expect to be moved to a different site. I can be understanding as long as I know the manager is at least trying to solve the problem in the best way possible.
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