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jimbob07
post Oct 31 2013, 11:10 PM
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I have been a watcher of this site for several years and look forward to the reviews....especially the reviews of my park !
We have been fortunate to receive good reviews over the years and work hard to try to correct any issues identified ( issues we can correct ) and we work hard to make our park a place campers look forward to returning to.
My issue is the one-in-a-hundred camper that just doesn't have a good experience and slams the park with reviews that aren't fair and reasonable. Sometimes, despite honest attempts to please, you run across customers that just don't really want to be pleased....they seem like they like to fuss !
I subscribe to the saying that the customer is always right. Everyone has their opinion and the right to express their opinion. I would like to see some process or forum, or even a way to respond to a review, where an owner can offer a reasonable explanation to reviews that may be unfairly negative.
We have an overall rating somewhere just north of 9, but every once in a while, we'll get a 4 because the lake was rough or the wind blew too hard. That is an obvious exaggeration, but I think you get my point.
Has there been any consideration given to a reply or response feature for the reviews ?

Thanks for any feedback. I would be interested to hear what other park operators thing about this topic.
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DOTLDaddy
post Nov 1 2013, 06:34 AM
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I think your idea has merit, but instituting it may be difficult to integrate into the workings of rvparkreviews.com.

Perhaps park owners such as yourself could add an "rvparkreviews.com comment" section on their own website. There, they could make rebuttals to those rogue reviewers who dis your park for no good reason. You could mention the month and year of the review, and then give your rebuttal.

Personally, the way I use rvparkreviews.com, is to take the average rating as my clue. I have seen many parks that got a string of 8,9 and 10's, then one real low review, and then a bunch more 8, 9 and 10's. Who am I gonna believe? I think most of us would realize the low reviewer had an axe to grind doe to unusual circumstances. Or, he's just a jerk. One of the two . . . blink.gif


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hoefler
post Nov 1 2013, 06:56 AM
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QUOTE(DOTLDaddy @ Nov 1 2013, 07:34 AM) *

I think your idea has merit, but instituting it may be difficult to integrate into the workings of rvparkreviews.com.

Perhaps park owners such as yourself could add an "rvparkreviews.com comment" section on their own website. There, they could make rebuttals to those rogue reviewers who dis your park for no good reason. You could mention the month and year of the review, and then give your rebuttal.

Personally, the way I use rvparkreviews.com, is to take the average rating as my clue. I have seen many parks that got a string of 8,9 and 10's, then one real low review, and then a bunch more 8, 9 and 10's. Who am I gonna believe? I think most of us would realize the low reviewer had an axe to grind doe to unusual circumstances. Or, he's just a jerk. One of the two . . . blink.gif



I do the same thing as stated above. I even go one step further, I will look at the negative review's author's history of parks they have reviewed. Some times they have a slew of bad reviews, then I just ignore anything that reviewer states.
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ewald628
post Apr 27 2014, 10:16 AM
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QUOTE(hoefler @ Nov 1 2013, 06:56 AM) *

I do the same thing as stated above. I even go one step further, I will look at the negative review's author's history of parks they have reviewed. Some times they have a slew of bad reviews, then I just ignore anything that reviewer states.



Dutch I do the same when looking at reviews its the overall and I understand you cant please everyone. I am from MiddleGrove in Saratoga county and not far from Sacandaga. Just finished posting the last 3 campgrounds we stayed at in KY.
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NYDutch
post Apr 27 2014, 12:01 PM
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QUOTE(ewald628 @ Apr 27 2014, 12:16 PM) *

Dutch I do the same when looking at reviews its the overall and I understand you cant please everyone. I am from MiddleGrove in Saratoga county and not far from Sacandaga. Just finished posting the last 3 campgrounds we stayed at in KY.

Welcome to the forum! Heh! I know right where you mean. For about ten years, we lived in a house I built up on the mountain near Lake Desolation before we renovated our summer cottage at Sacandaga for year round living. smile.gif


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Posts in this topic
jimbob07   Camp Ground Owners' Response To Review   Oct 31 2013, 11:10 PM
DOTLDaddy   I think your idea has merit, but instituting it ma...   Nov 1 2013, 06:34 AM
hoefler   I think your idea has merit, but instituting it m...   Nov 1 2013, 06:56 AM
ewald628   I do the same thing as stated above. I even go o...   Apr 27 2014, 10:16 AM
Dutch_12078   Dutch I do the same when looking at reviews its t...   Apr 27 2014, 12:01 PM
EastPAcamper   I think your idea has merit, but instituting it m...   Jan 5 2014, 05:49 PM
jim crowl   I've never owned a park, but can imagine I...   Jan 18 2014, 10:50 AM
Dutch_12078   I agree with the others, in that I typically ignor...   Nov 1 2013, 07:35 AM
mdcamping   As said before, I wouldn't worry if your avera...   Nov 1 2013, 03:52 PM
JDOLLEN   I have been a watcher of this site for several ye...   Nov 2 2013, 09:20 AM
Lindsay Richards   We were in the lodging business for 10 years and t...   Nov 3 2013, 01:53 PM
NorthernIllinoisPlumber   A couple bad reviews can happen. But there is n...   Nov 5 2013, 04:33 PM
kcmoedoe   A couple bad reviews can happen. But there is ...   Nov 6 2013, 11:54 AM
Lindsay Richards   When we were in the lodging business, people used ...   Nov 5 2013, 04:47 PM
NorthernIllinoisPlumber   I usually bring a roll with me....   Nov 6 2013, 04:29 PM
gotsmart   I like what newegg.com has done with their user re...   Jan 19 2014, 04:16 AM
Andy R   Thank you all for the wonderful feedback in this t...   Jan 19 2014, 03:56 PM
mdcamping   Thank you all for the wonderful feedback in this ...   Jan 19 2014, 08:58 PM
Lindsay Richards   I think the Wall of Shame is a great idea.   Jan 19 2014, 04:13 PM
dalsgal   I don't think it would work to allow owners to...   Feb 1 2014, 08:59 AM
edcornflake   I don't think it would work to allow owners t...   Feb 6 2014, 12:15 PM
pianotuna   Hi, I hate the wall of shame idea.   Feb 1 2014, 10:22 PM
GandJ   Hi, I hate the wall of shame idea. I completel...   Feb 19 2014, 02:02 PM
dodge guy   I understand what you are saying, but I doubt they...   Feb 3 2014, 09:38 PM
dalsgal   The speed limit is 10 mph. If you break that rule...   Feb 6 2014, 05:32 PM
edcornflake   The speed limit is 10 mph. If you break that rul...   Feb 14 2014, 10:35 AM
docj   Thanks. The place we have decided to park for th...   Feb 18 2014, 07:25 AM
Dutch_12078   We were at a CG last fall that had a posted speed ...   Feb 14 2014, 12:17 PM
dalsgal   Dutch, I have wanted to change ours to 9 1/2 becau...   Feb 14 2014, 12:56 PM
RanMan   I bought signs from Trumbull Recreation Supply tha...   Feb 17 2014, 09:14 PM
jamarynn1   I have found that if someone is going to ignore th...   Feb 18 2014, 04:10 PM
dalsgal   I just read a review and I wanted to respond for t...   Mar 15 2014, 12:13 PM
Texasrvers   Unfortunately we get this all the time. Usually i...   Mar 15 2014, 02:54 PM
dalsgal   Unfortunately we get this all the time. Usually ...   Mar 15 2014, 05:58 PM
Texasrvers   I think the people reading the reviews should be ...   Mar 15 2014, 07:02 PM
HappiestCamper   If the idiot had bothered to read the reviews that...   Mar 15 2014, 08:06 PM
docj   I think we ought to consider having the system sho...   Mar 15 2014, 03:14 PM
Lindsay Richards   We always mention the Passport America when talkin...   Mar 15 2014, 08:13 PM
Fitzjohnfan   So far, you folks have only mentioned discounts su...   Mar 15 2014, 10:00 PM
Lindsay Richards   There is almost always a link to their website whi...   Mar 17 2014, 07:27 PM
n5lfh   I could do without the price rate box, but to some...   May 14 2014, 12:29 AM
GaryWT   I go on one site that owners can respond and it is...   Jun 28 2014, 08:57 AM
vincee   I think it would be a great idea to have a thread ...   Jul 12 2014, 10:43 AM
Texasrvers   I think it would be a great idea to have a thread...   Jul 12 2014, 12:21 PM
vincee   Looking forward to the upgrades/changes!   Jul 13 2014, 11:29 AM


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