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jimbob07
post Oct 31 2013, 11:10 PM
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I have been a watcher of this site for several years and look forward to the reviews....especially the reviews of my park !
We have been fortunate to receive good reviews over the years and work hard to try to correct any issues identified ( issues we can correct ) and we work hard to make our park a place campers look forward to returning to.
My issue is the one-in-a-hundred camper that just doesn't have a good experience and slams the park with reviews that aren't fair and reasonable. Sometimes, despite honest attempts to please, you run across customers that just don't really want to be pleased....they seem like they like to fuss !
I subscribe to the saying that the customer is always right. Everyone has their opinion and the right to express their opinion. I would like to see some process or forum, or even a way to respond to a review, where an owner can offer a reasonable explanation to reviews that may be unfairly negative.
We have an overall rating somewhere just north of 9, but every once in a while, we'll get a 4 because the lake was rough or the wind blew too hard. That is an obvious exaggeration, but I think you get my point.
Has there been any consideration given to a reply or response feature for the reviews ?

Thanks for any feedback. I would be interested to hear what other park operators thing about this topic.
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DOTLDaddy
post Nov 1 2013, 06:34 AM
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I think your idea has merit, but instituting it may be difficult to integrate into the workings of rvparkreviews.com.

Perhaps park owners such as yourself could add an "rvparkreviews.com comment" section on their own website. There, they could make rebuttals to those rogue reviewers who dis your park for no good reason. You could mention the month and year of the review, and then give your rebuttal.

Personally, the way I use rvparkreviews.com, is to take the average rating as my clue. I have seen many parks that got a string of 8,9 and 10's, then one real low review, and then a bunch more 8, 9 and 10's. Who am I gonna believe? I think most of us would realize the low reviewer had an axe to grind doe to unusual circumstances. Or, he's just a jerk. One of the two . . . blink.gif


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EastPAcamper
post Jan 5 2014, 05:49 PM
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QUOTE(DOTLDaddy @ Nov 1 2013, 08:34 AM) *

I think your idea has merit, but instituting it may be difficult to integrate into the workings of rvparkreviews.com.

Perhaps park owners such as yourself could add an "rvparkreviews.com comment" section on their own website. There, they could make rebuttals to those rogue reviewers who dis your park for no good reason. You could mention the month and year of the review, and then give your rebuttal.

Personally, the way I use rvparkreviews.com, is to take the average rating as my clue. I have seen many parks that got a string of 8,9 and 10's, then one real low review, and then a bunch more 8, 9 and 10's. Who am I gonna believe? I think most of us would realize the low reviewer had an axe to grind doe to unusual circumstances. Or, he's just a jerk. One of the two . . . blink.gif


I ALWAYS love the people who slam a park because of weather, "whether" it was rain, wind, hot temperatures, cold temperatures, whatever the case may be. My second favorite is the complaint of WiFi being too slow. I have given one poor review to a campground, I have read nothing but great reviews since then. The problem we had was dirty/sloppy conditions of the rest rooms/shower area. Seriously, there were mushrooms the size of my fist growing in the shower area. T/P was actually piled on the stall floors for the 2 days we were there. Again, nothing but 8, 9, 10's for this park since then. I don't think I was unreasonable and certainly not making stuff up, I work in construction and sometimes need to resort to "job-johnnies" and THEY are cleaner than the rest rooms were that time. You also have to look at some of the ones that are 8. 9. 10's, I know around here anyway, the seasonal camper can manipulate the ratings as well. A bad CG can seem to be a great place, until you get there and are met by truth and reality. Been there too.
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jim crowl
post Jan 18 2014, 10:50 AM
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I've never owned a park, but can imagine I'd feel frustrated after spending a fortune to refurbish the restrooms, having an employee check every couple hours to keep them spotless, then see a bad review because someone walked in to use the shower right after the camper from hell who was covered in mud, and dropped his empty shampoo bottles on the floor took his turn.

However, as a camper, I'm sure most of us look at the bigger picture, and tend to look at the general opinion more than one specific review. I stayed at one campground that was known as being in an area that had the best night sky in the country. It even had permanent telescopes and star parties. Most people staying there commented on the beauty of the park, and the wonderful night sky. One reviewer however slammed the park and gave it a poor rating because it was too dark, and needed more pavement and lighting.

Also the exact number assigned to the rating varies with not only what is most important to the reviewer, but how they see the numbers. Some people have never rated a park with a 10, and others seem to hand them out all too frequently. I find it helps to wait a couple days after leaving a park to write the review as I can be more objective, and see how it contrasts to what I have rated other campgrounds and make sure I'm not being influenced too much by the wonderful host, or loud neighbor.
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Posts in this topic
jimbob07   Camp Ground Owners' Response To Review   Oct 31 2013, 11:10 PM
DOTLDaddy   I think your idea has merit, but instituting it ma...   Nov 1 2013, 06:34 AM
hoefler   I think your idea has merit, but instituting it m...   Nov 1 2013, 06:56 AM
EastPAcamper   I think your idea has merit, but instituting it m...   Jan 5 2014, 05:49 PM
jim crowl   I've never owned a park, but can imagine I...   Jan 18 2014, 10:50 AM
Dutch_12078   I agree with the others, in that I typically ignor...   Nov 1 2013, 07:35 AM
mdcamping   As said before, I wouldn't worry if your avera...   Nov 1 2013, 03:52 PM
JDOLLEN   I have been a watcher of this site for several ye...   Nov 2 2013, 09:20 AM
Lindsay Richards   We were in the lodging business for 10 years and t...   Nov 3 2013, 01:53 PM
NorthernIllinoisPlumber   A couple bad reviews can happen. But there is n...   Nov 5 2013, 04:33 PM
kcmoedoe   A couple bad reviews can happen. But there is ...   Nov 6 2013, 11:54 AM
Lindsay Richards   When we were in the lodging business, people used ...   Nov 5 2013, 04:47 PM
NorthernIllinoisPlumber   I usually bring a roll with me....   Nov 6 2013, 04:29 PM
gotsmart   I like what newegg.com has done with their user re...   Jan 19 2014, 04:16 AM
Andy R   Thank you all for the wonderful feedback in this t...   Jan 19 2014, 03:56 PM
mdcamping   Thank you all for the wonderful feedback in this ...   Jan 19 2014, 08:58 PM
Lindsay Richards   I think the Wall of Shame is a great idea.   Jan 19 2014, 04:13 PM
dalsgal   I don't think it would work to allow owners to...   Feb 1 2014, 08:59 AM
edcornflake   I don't think it would work to allow owners t...   Feb 6 2014, 12:15 PM
pianotuna   Hi, I hate the wall of shame idea.   Feb 1 2014, 10:22 PM
GandJ   Hi, I hate the wall of shame idea. I completel...   Feb 19 2014, 02:02 PM
dodge guy   I understand what you are saying, but I doubt they...   Feb 3 2014, 09:38 PM
dalsgal   The speed limit is 10 mph. If you break that rule...   Feb 6 2014, 05:32 PM
edcornflake   The speed limit is 10 mph. If you break that rul...   Feb 14 2014, 10:35 AM
docj   Thanks. The place we have decided to park for th...   Feb 18 2014, 07:25 AM
Dutch_12078   We were at a CG last fall that had a posted speed ...   Feb 14 2014, 12:17 PM
dalsgal   Dutch, I have wanted to change ours to 9 1/2 becau...   Feb 14 2014, 12:56 PM
RanMan   I bought signs from Trumbull Recreation Supply tha...   Feb 17 2014, 09:14 PM
jamarynn1   I have found that if someone is going to ignore th...   Feb 18 2014, 04:10 PM
dalsgal   I just read a review and I wanted to respond for t...   Mar 15 2014, 12:13 PM
Texasrvers   Unfortunately we get this all the time. Usually i...   Mar 15 2014, 02:54 PM
dalsgal   Unfortunately we get this all the time. Usually ...   Mar 15 2014, 05:58 PM
Texasrvers   I think the people reading the reviews should be ...   Mar 15 2014, 07:02 PM
HappiestCamper   If the idiot had bothered to read the reviews that...   Mar 15 2014, 08:06 PM
docj   I think we ought to consider having the system sho...   Mar 15 2014, 03:14 PM
Lindsay Richards   We always mention the Passport America when talkin...   Mar 15 2014, 08:13 PM
Fitzjohnfan   So far, you folks have only mentioned discounts su...   Mar 15 2014, 10:00 PM
Lindsay Richards   There is almost always a link to their website whi...   Mar 17 2014, 07:27 PM


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