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jimbob07
post Oct 31 2013, 11:10 PM
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I have been a watcher of this site for several years and look forward to the reviews....especially the reviews of my park !
We have been fortunate to receive good reviews over the years and work hard to try to correct any issues identified ( issues we can correct ) and we work hard to make our park a place campers look forward to returning to.
My issue is the one-in-a-hundred camper that just doesn't have a good experience and slams the park with reviews that aren't fair and reasonable. Sometimes, despite honest attempts to please, you run across customers that just don't really want to be pleased....they seem like they like to fuss !
I subscribe to the saying that the customer is always right. Everyone has their opinion and the right to express their opinion. I would like to see some process or forum, or even a way to respond to a review, where an owner can offer a reasonable explanation to reviews that may be unfairly negative.
We have an overall rating somewhere just north of 9, but every once in a while, we'll get a 4 because the lake was rough or the wind blew too hard. That is an obvious exaggeration, but I think you get my point.
Has there been any consideration given to a reply or response feature for the reviews ?

Thanks for any feedback. I would be interested to hear what other park operators thing about this topic.
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Texasrvers
post Mar 15 2014, 02:54 PM
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Unfortunately we get this all the time. Usually it is the park owner who contacts us to report that the rate listed for their park is not correct. We explain that it is the rate the reviewer reported that he paid, and we have no way of knowing if it is accurate. It could reflect a discount, it may be a prorated weekly or monthly rate, it may contain the taxes; there are lots of variables, and it is something that I think we need to better clarify.
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dalsgal
post Mar 15 2014, 05:58 PM
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QUOTE(Texasrvers @ Mar 15 2014, 03:54 PM) *

Unfortunately we get this all the time. Usually it is the park owner who contacts us to report that the rate listed for their park is not correct. We explain that it is the rate the reviewer reported that he paid, and we have no way of knowing if it is accurate. It could reflect a discount, it may be a prorated weekly or monthly rate, it may contain the taxes; there are lots of variables, and it is something that I think we need to better clarify.

I think the people reading the reviews should be savvy enough to know that they should check the website for pricing. This man gave the CG a bad review because he didn't bother to check for himself. The CG should not have been held responsible for his laziness.
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Texasrvers
post Mar 15 2014, 07:02 PM
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QUOTE(dalsgal @ Mar 15 2014, 06:58 PM) *

I think the people reading the reviews should be savvy enough to know that they should check the website for pricing. This man gave the CG a bad review because he didn't bother to check for himself. The CG should not have been held responsible for his laziness.



I agree. I was just trying to say that there are a lot of variables for a reviewer to consider when listing the price, and I do not think we give them very much guidance. As a result we might see a rate of $40 followed by $20 if someone got the Passport America discount. If the two rates are fairly close together or if there are lot of other $40 listed, someone should be able to figure out that the regular rate is probably $40. But if there are a lot of $20 listed with no explanation that it was PPA, it could lead someone to believe it is the regular rate. In any case, the wise person always checks the park's website.

I'm pretty sure I know which review you are referring to, and I am betting the numerous low rates are monthly rates divided by 30 to get the nightly rate. This is why I think we need some standardization as to what rate is used.
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Posts in this topic
jimbob07   Camp Ground Owners' Response To Review   Oct 31 2013, 11:10 PM
DOTLDaddy   I think your idea has merit, but instituting it ma...   Nov 1 2013, 06:34 AM
hoefler   I think your idea has merit, but instituting it m...   Nov 1 2013, 06:56 AM
ewald628   I do the same thing as stated above. I even go o...   Apr 27 2014, 10:16 AM
Dutch_12078   Dutch I do the same when looking at reviews its t...   Apr 27 2014, 12:01 PM
EastPAcamper   I think your idea has merit, but instituting it m...   Jan 5 2014, 05:49 PM
jim crowl   I've never owned a park, but can imagine I...   Jan 18 2014, 10:50 AM
Dutch_12078   I agree with the others, in that I typically ignor...   Nov 1 2013, 07:35 AM
mdcamping   As said before, I wouldn't worry if your avera...   Nov 1 2013, 03:52 PM
JDOLLEN   I have been a watcher of this site for several ye...   Nov 2 2013, 09:20 AM
Lindsay Richards   We were in the lodging business for 10 years and t...   Nov 3 2013, 01:53 PM
NorthernIllinoisPlumber   A couple bad reviews can happen. But there is n...   Nov 5 2013, 04:33 PM
kcmoedoe   A couple bad reviews can happen. But there is ...   Nov 6 2013, 11:54 AM
Lindsay Richards   When we were in the lodging business, people used ...   Nov 5 2013, 04:47 PM
NorthernIllinoisPlumber   I usually bring a roll with me....   Nov 6 2013, 04:29 PM
gotsmart   I like what newegg.com has done with their user re...   Jan 19 2014, 04:16 AM
Andy R   Thank you all for the wonderful feedback in this t...   Jan 19 2014, 03:56 PM
mdcamping   Thank you all for the wonderful feedback in this ...   Jan 19 2014, 08:58 PM
Lindsay Richards   I think the Wall of Shame is a great idea.   Jan 19 2014, 04:13 PM
dalsgal   I don't think it would work to allow owners to...   Feb 1 2014, 08:59 AM
edcornflake   I don't think it would work to allow owners t...   Feb 6 2014, 12:15 PM
pianotuna   Hi, I hate the wall of shame idea.   Feb 1 2014, 10:22 PM
GandJ   Hi, I hate the wall of shame idea. I completel...   Feb 19 2014, 02:02 PM
dodge guy   I understand what you are saying, but I doubt they...   Feb 3 2014, 09:38 PM
dalsgal   The speed limit is 10 mph. If you break that rule...   Feb 6 2014, 05:32 PM
edcornflake   The speed limit is 10 mph. If you break that rul...   Feb 14 2014, 10:35 AM
docj   Thanks. The place we have decided to park for th...   Feb 18 2014, 07:25 AM
Dutch_12078   We were at a CG last fall that had a posted speed ...   Feb 14 2014, 12:17 PM
dalsgal   Dutch, I have wanted to change ours to 9 1/2 becau...   Feb 14 2014, 12:56 PM
RanMan   I bought signs from Trumbull Recreation Supply tha...   Feb 17 2014, 09:14 PM
jamarynn1   I have found that if someone is going to ignore th...   Feb 18 2014, 04:10 PM
dalsgal   I just read a review and I wanted to respond for t...   Mar 15 2014, 12:13 PM
Texasrvers   Unfortunately we get this all the time. Usually i...   Mar 15 2014, 02:54 PM
dalsgal   Unfortunately we get this all the time. Usually ...   Mar 15 2014, 05:58 PM
Texasrvers   I think the people reading the reviews should be ...   Mar 15 2014, 07:02 PM
HappiestCamper   If the idiot had bothered to read the reviews that...   Mar 15 2014, 08:06 PM
docj   I think we ought to consider having the system sho...   Mar 15 2014, 03:14 PM
Lindsay Richards   We always mention the Passport America when talkin...   Mar 15 2014, 08:13 PM
Fitzjohnfan   So far, you folks have only mentioned discounts su...   Mar 15 2014, 10:00 PM
Lindsay Richards   There is almost always a link to their website whi...   Mar 17 2014, 07:27 PM
n5lfh   I could do without the price rate box, but to some...   May 14 2014, 12:29 AM
GaryWT   I go on one site that owners can respond and it is...   Jun 28 2014, 08:57 AM
vincee   I think it would be a great idea to have a thread ...   Jul 12 2014, 10:43 AM
Texasrvers   I think it would be a great idea to have a thread...   Jul 12 2014, 12:21 PM
vincee   Looking forward to the upgrades/changes!   Jul 13 2014, 11:29 AM


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