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> Review Not Posted As We Didn't Visit Park, Review Not Posted as We Didn't Visit Park
Cdntravelmom
post Jun 23 2014, 10:00 PM
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I'm a new member to this site but I think it provides a tremendous benefit to RV'ers. I plan on trying to review many parks we stay at. A very unfortunate situation incensed me to sign up and start reviewing. My review was rejected as we never actually stayed at the park. This doesn't make a lot of sense to me as the reason was because the owner dumped our reservations. I booked 2 sites for 8 nights in Feb for late July, early August. I paid the deposits. Last week the owner said she couldn't take us any longer. She told me her daughter overbooked and she was now reviewing her bookings. She said it was better than turning us away upon arrival!
Although I never had the opportunity to view this park in person, I believe the treatment I received should be allowed to be viewed by others. If I had read a review where a park didn't honour a reservation made and paid for then I wouldn't count on them honouring mine either. I would book ours and another families vacation time somewhere else. Too risky IMO.
We are now left without reservations over a long weekend. I just think it should not have been rejected as it's helpful. My rejection email had no way to reply so I thought I'd try here.
As a side note I'm a top reviewer on a popular hotel review site and not here to blast one park. I have a camping trip planned this weekend and was planning on reviewing it also. Due to the 6 month time limit on reviews I haven't been able to post any other ones yet.


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dalsgal
post Jun 24 2014, 05:54 AM
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I think what the owner did was fair. She gave you notice as soon as she realized there was a problem. Many others have posted about this happening after they arrived. It is unfortunate that they overbooked but it does happen on occasion. I also feel that all the rules here are more than fair.
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John S.
post Jun 24 2014, 12:13 PM
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I had Ocean Waves over book and they did not have a site for me when I showed up on the Outer Banks of NC in the summer. Talk about no other options. So they had one night only instead of the week. I was not happy but I also realized that they were the cheapest place for a reason. They used a paper book to schedule your reservations and someone erased the wrong one and you could see it. They need owned up to the mistake and I have never been back. I will pay more not to have my vacation ruined again. So Camp Hatteras gets my money now. I had been going to Ocean Waves for years but oh well, I am sure they will not be around much longer as soon as they get enough money front he mega big builders to put up huge houses. So, chalk it up to a larding experience and that they called you to tell you ahead of time was the right thing to do. Mistakes happen but I had already driven all the way there about 450 miles at 7 mpg in DC traffic too made me mad so I headed to Texas and had some service done on the coach and saw some friends. It was ok in the long run but different then what i planned. I guess we can now understand the bigger campground systems like the National parks using a computer.


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Cdntravelmom
post Jun 24 2014, 11:00 PM
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Yes, I totally understand mistakes happen. I don't believe this to be the case in this instance however. We corresponded a couple of times before booking and she assigned us site numbers when I paid the deposit. The park has only 21 sites! She took the booking, deposit and cancelled 4 months later. I believe that she decided to take on people who wanted to stay the entire summer instead of 1 week. At $47 per night it's not what I'd call a you get what you pay for scenario. All of this aside, I do think this type of review is valuable as who knows how many reservations this park honours? I reviewed the park on tripadvisor which allows it.


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Fitzjohnfan
post Jun 24 2014, 11:38 PM
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QUOTE(Cdntravelmom @ Jun 23 2014, 10:00 PM) *

Due to the 6 month time limit on reviews I haven't been able to post any other ones yet.

I think the only restriction on posting a review in 6 months is if you try to post a review of the exact same park within 6 months or less. You can post any number of reviews in any number of days as long as they are different parks.


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Texasrvers
post Jun 24 2014, 11:49 PM
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QUOTE(Fitzjohnfan @ Jun 25 2014, 12:38 AM) *

I think the only restriction on posting a review in 6 months is if you try to post a review of the exact same park within 6 months or less. You can post any number of reviews in any number of days as long as they are different parks.


Actually, here's how it goes:

We do not post any review that has a stay date older than 6 months from the date we receive it.

And reviewers cannot post a review for the same park within a 90 day period.



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kcmoedoe
post Jun 25 2014, 07:48 AM
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The problem with such reviews is the reviewer is seldom satisfied just posting the facts. They are emotionally involved and the temptation to spice up the review usually is irresistible. In this instance, the review that should say "We made reservations in February for August. In June they called us and said they made a bad mistake and have overbooked and could not honor that reservation." To me, that would be fine and valuable information. Too many people, however, have to embellish and rant on about how that destroyed their lives. How it is beyond the realm of human contemplation that anything so heinous could occur. That the park is a dump anyway, etc. And since it is highly unlikely the park did it on purpose, and made it a part of the daily operating procedure, it is probably not going to happen to most guests of that park. Unlike the fact that most guests of a park will experience pot-holed roads, bad electrical services, filthy facilities and the smelly slaughterhouse next door.
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Denali
post Jun 25 2014, 08:29 AM
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Very well put, kcmoedoe.


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Luvtheroad
post Jun 26 2014, 09:34 PM
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Well, we don't know what cdntravelmom's review said about the park......so it's hard to say whether she just stated the facts or went on a rant, so I'll give her the benefit of the doubt and say I'd be pretty ticked off, too, and would want to complain about it. If she made the reservation in FEBRUARY and they "just discovered" within the last two weeks that they were overbooked, I personally would suspect that they got a "better" booking and jettisoned her reservation.

Yes, mistakes happen. But if a deposit has been paid, then this isn't a mistake, it's poor business practices. I have a feeling that if the shoe was on the other foot, and she showed up a day late because she "made a mistake" about the date she was supposed to arrive, they would want her to live up to her end of the contract.

I would certainly want to know about a park that "mistakenly" overbooked and left someone possibly unable to get into another park during the time she had planted to camp. I would be leery of staying there.
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Texasrvers
post Jun 26 2014, 10:22 PM
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A true review is not a complaint about one particular thing. It is an overall description/assessment of the park which may include both favorable and unfavorable comments about numerous, diverse aspects including the appearance of the park, the quality of the sites, the condition of the utilities, the service provided by the staff, the amenities that are available, etc. One could claim that the reservation process is service, and it is, but there are many other aspects which contribute to the total picture of what the park has to offer, and to focus on just one of those aspects is a disservice to our readers.

In the past we have posted "No Stay" reviews when someone went to a park, but did not actually stay there for various reasons. However, because these reviewers saw the park, they could provide comments about the items mentioned above. If a person never even lays eyes on the park, how can they provide this same firsthand knowledge of what the whole park is like?

This park in question may or may not have handled the cancellation correctly, but that is only one piece of the whole. The park may have a lot more to offer, but no will ever know if we allow reviews to focus on one (either positive negative) incident.
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kassielynn
post Jun 27 2014, 08:52 AM
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I have to agree with you, you should be allowed to post your concerns.
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Fred and Adele
post Jun 27 2014, 05:06 PM
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Posting that the CG lost your reservation does nothing to help my camping experience. I would ignore it asit falls into the category of "things sometimes happen to nice people". I generally throw out the highest and lowest review and then read the rest of the reviews. It happened to us on the Oregon coast and we had made our reservation in December for August. Well .... things happen...first time for me...probably not the last time.....I would write about it but not make it the focus or my review because your then helping no one. When your angry at a business there tends to be nothing they can do right.
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docj
post Jun 27 2014, 05:22 PM
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QUOTE(Fred and Adele @ Jun 27 2014, 06:06 PM) *

Posting that the CG lost your reservation does nothing to help my camping experience. I would ignore it asit falls into the category of "things sometimes happen to nice people". I generally throw out the highest and lowest review and then read the rest of the reviews. It happened to us on the Oregon coast and we had made our reservation in December for August. Well .... things happen...first time for me...probably not the last time.....I would write about it but not make it the focus or my review because your then helping no one. When your angry at a business there tends to be nothing they can do right.


If a CG bumps my reservation by accident, that's one thing. If it decided that someone else's extended-stay reservation was a better business deal than my shorter one I would be furious. You may be willing to turn the other cheek about losing your reservation but I would want to make sure that anyone considering advance reservations at this park understands that their reservations are subject to being bumped if the park decides it can make more money off of someone else.

I just made a reservation at a park for 5 weeks for the summer of 2016 in order to get the site I wanted at the park I wanted in the town I wanted. Nothing else will substitute. I know that this park will honor that reservation; I would be livid if they didn't.


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Cdntravelmom
post Jul 1 2014, 12:27 PM
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Thanks Docj as this is what has happened to us. Unfortunately I can't comment on the facilities at the park as it's about 6 hours away from my house. It's a long way to go without somewhere to stay. I understand their current review policy somewhat but I also think people are smart enough to realize that I have nothing to say about the facilities. They can make their own decision if they want to chance it. This park is very small and combined with a motel. They are in a very popular spot with nothing else nearby. If I had arrived and they turned me away, which the owner said I should be grateful that she didn't do, we'd be stuck sleeping on the side of the road. In BC every weekend in summer books up every where. I'd like to think this was a 1 time thing for this park but without this type of review we will never know if I'm the minority or the majority.
At this point, we've made other arrangements for the 8 nights and we're moving on. cool.gif


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Tiffinman
post Jul 1 2014, 12:42 PM
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Reading some of these unbelievable posts about c/g losing reservations....overbooking the park....getting turned away at the last minute.....just plain screwing up. I often wonder how fast they would find you a site if you told them because they messed up you have no where to go....and started to set up in their parking lot or in front of their office . Would like to try it some day. smile.gif
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