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> Beware Of Encore Park Reservations
kthorn
post Mar 7 2006, 03:14 PM
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Recently had a bad vacation experience. Reserved 12 days at Encore's Pioneer Village in Fort Myers in early Jan. for Feb.12-24. We also prepaid. This was all done by phone through Encore central reservations. We drove 1400 miles from Toronto. When we arrived we were told that they had overbooked and had no sites. They claimed that Encore just keeps taking reservations and has no idea when park is full. This is hard to believe. They also offered no compensation because as they put it "you do have your RV to sleep in." I'm sure that everyone knows how difficult it is to find a place in Florida in Feb. After calling over 20 parks we found a spot in Lakeland, but we spent 5 days of our vacation moving from day to day until we found it.
We have stayed in Encore parks before with no problems, but when you have a problem you really find out a lot about an organization. In this case Encore and Pioneer rate a big fat 0.
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ScbMarine06
post Jan 16 2012, 12:17 PM
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My wife and I are currently staying in the Terre Ceia Encore Rv Park in Palmetto, FL... just north of Bradenton.


We have been there almost two months and are not pleased with management. We have been told by several residents that there is alot of favortism in the park, especially from staff, and many people want it to be a 55+ park. I am 28 and my wife 26, however we do look young.


We moved down from Indiana, I transferred to a distribution plant from a Steel Mill, with a friend of ours and when we set up the reservation we explained 3 adults, 3 cars, 2 motorcycles, and a truck with trailer.

We were told the truck an trailer would have to be in storage but they had storage for it.


The staff does not know how to talk as adults, they prefer to bark orders...

Once we got there was no storage, the maintenance guy more so yelled at us that the trailer cannot be there, so we found a storage yard... it is still there... even though there was a storage spot open.

I got a call at work two days later and the receptionist on the phone also more so yelled at me that we could not have 3 cars on the lot, the max number is 2.

I explained we were told over then phone when we set up the reservation we could have them as long as they fit and the subject was dropped.

One month later she called and did the same thing, my wife went down to the office cause they are only open during exact (9-5) business hours... even though they live in the park... and the lady told her " we aren't trying to single you out but"...

My wife re-iterated what I had already said and pointed out the contract we signed with the park said nothing about only two cars.

When asked for written rules about only two cars they had nothing to give us. It is just their spoken policy.

They then prompted if one of our dogs is a pitbul, he is a Weimeriner/Boxer/mutt mix and does kinda look intimidating, even though I told the reservation lady that some people think he looks like a pit but is not, I was also told that was fine as long as he is not aggressive, which he is far from... our lab is the old and cranky one.

Since then I got the number for the person in charge of the Encore Rv parks, they are based out of Chicago, called and left a message but never got a return call.

Not to mention the same problem with the streets needing paved. I saw one kid flip over on a bicycle from a pothole...

We are currently looking for a house to buy and cannot find one fast enough it seems.

I will say most of the residents are great and I feel bad for those that are stuck there.
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Posts in this topic
kthorn   Beware Of Encore Park Reservations   Mar 7 2006, 03:14 PM
Big Ben   We are staying at an Encore park in Punta Gorda. T...   Mar 7 2006, 04:13 PM
John Blue   I would like to add that Encore parks are now the ...   Mar 7 2006, 10:09 PM
Not a very Happy Camper   I like to find out if anyone has made a reservatio...   Oct 4 2013, 07:48 PM
mdcamping   I like to find out if anyone has made a reservati...   Oct 5 2013, 08:57 AM
hominy   I had the same experience as kthorn. I will never...   Mar 15 2006, 04:42 PM
Team Tonto   We just recently stayed at an Encore Park in Kissi...   Mar 20 2006, 07:15 AM
Sandpiper   I've just joined this forum, but Ijust have to...   Apr 16 2006, 04:03 PM
misspip   Thank you for the input. We visited a few Encores ...   Jun 15 2006, 08:06 AM
Sue   We had an odd experience with Encore. I emailed th...   Jul 31 2006, 04:32 PM
John Blue   Sue, We have been to Royal Coachman one time, fir...   Jul 31 2006, 08:00 PM
Galli   Interesting subject and fortunately I was never in...   Oct 30 2006, 11:44 PM
jmo   What a shame. We were very impressed with our stay...   Oct 31 2006, 11:35 AM
Beastdriver   Galli: Some years ago, I was thinking about filin...   Oct 31 2006, 11:55 AM
Galli   Galli: Some years ago, I was thinking about fili...   Oct 31 2006, 02:16 PM
RVRetirees   I would absolutely not recommend staying at any En...   Jul 20 2007, 02:56 PM
Galli   I would absolutely not recommend staying at any E...   Jul 20 2007, 04:24 PM
RVRetirees   Getting in contact with anyone of authority at ELS...   Jul 24 2007, 10:14 AM
Galli   Getting in contact with anyone of authority at EL...   Jul 24 2007, 11:12 AM
joeey   Getting in contact with anyone of authority at EL...   Nov 24 2012, 10:16 PM
RVnot55   Getting in contact with anyone of authority at EL...   Feb 6 2014, 08:55 AM
spendbigbucks   I believe everything I read here. I was in an Enco...   Mar 10 2011, 10:25 PM
Galli   I believe everything I read here. I was in an Enc...   Mar 10 2011, 11:21 PM
bambilynn   We are Thousand Trails Platinum owners and are ver...   Sep 27 2011, 04:45 PM
Galli   We are Thousand Trails Platinum owners and are ve...   Sep 27 2011, 05:22 PM
ScbMarine06   My wife and I are currently staying in the Terre C...   Jan 16 2012, 12:17 PM
dfsipc12   We are in Winter Quarters Pasco now for over a yea...   Jan 16 2012, 12:37 PM
Galli   We are in Winter Quarters Pasco now for over a ye...   Jan 16 2012, 04:09 PM
kcmoedoe   We are in Winter Quarters Pasco now for over a ye...   Jan 16 2012, 07:24 PM
wendyj   I think everyone in an Encore RV Park should not p...   Jul 10 2012, 10:52 PM
kcmoedoe   I think everyone in an Encore RV Park should not ...   Jul 11 2012, 10:37 AM
John Blue   We will do anything to stay out of Encore parks ac...   Jul 11 2012, 09:14 AM
joeey   We will do anything to stay out of Encore parks a...   Nov 24 2012, 10:28 PM
rbrumfield   everyone should call vice pres. david kozy and te...   Nov 25 2012, 02:22 PM
Lindsay Richards   Sorry for your problems in Fort Myers. I was born ...   Jul 12 2012, 08:29 PM
Galli   To be honest, I am surprised to hear your comments...   Oct 4 2013, 08:47 PM
Goggy   We stayed 2 weeks in March of 2014 at Winter Quart...   Apr 10 2014, 07:03 AM
RFCN2   Encore - Thousand Trails system is fouled up becau...   Apr 19 2014, 10:56 AM
Galli   Encore - Thousand Trails system is fouled up beca...   Apr 19 2014, 11:47 AM


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