I have never been treated with such disrespect before today. We were scheduled to arrive in Durango, Co. in Mid. August at Alpen Rose RV park. We had made reservations a few months ago to secure a "premium" spot. We paid extra for the spot and were given our site number by the employee. She promised me we would not be moved from that spot and had made a note in her computer not to move us. I called yesterday to check in with a question and they had given our premium spot to someone else and didn't have any left. They had moved us out into the open Meadow with no trees in the full sun. I specifically asked them not to move us and paid more money for it and they did it anyway and denied ever having that conversation with me. Even though I had the site number written down and a charge on my credit card for the "premium" deposit price, they still denied ever promising it to me. So I called back to get a refund and the manager was very rude and insulting to me. I couldn't believe his attitude. He wouldn't let me explain our problem and charged me a $10 fee for canceling even though they screwed us over.
I told him I would have my husband call and talk to him (he obviously wouldn't even let me talk) and he said "I don't care if you have Jesus himself call me" and he hung up on me. I have never seen such poor customer service in my life. I spoke to some people who have been there before and had the same thing to say that the managers were very rude and hateful to people and have even thrown people out of the park for disagreements. We will never do business with them and hope no one else gets treated this way by them.