Hi! I am new owner in RV Resort in Sebastian, Fl & had used their WiFi subscription service called WiFiRV & very disgusted with their service. Had registered & paid for usage & had many problems getting & staying connected. I contacted their service, which stated thet were in Texas. When I asked tech where, he said Texas, I said I know that & he replied where (can't remember right now), but then asked after many attempts to get connected, for his home office & he said he didn't know. I said you work for this company & can't tell me where your home office is & replied yes. Amazing!!!
Anyway, I had also talked to resort front office who also had been having problems. When I did get a tech who said they were having issues & I asked for his 2nd level support & said he could not provide me with that. I have been in Information Technology for over 36 years & could not believe that could not be done. I asked for call back & never got that either. When I called again later that day they told me that it was going to be looked at within the next 5 days....."5 DAYS"...!!!!! My boss would have crucified me !
My main poit here is that the park is looking to replace this service & would like to know if anyone, particualrly a park owner is aware of any good subsciber servicres that I can recommend to our park? Thank you in advance for any & all replies.
If you have ahd experiences with WiFIRV service that would also be welcomed as I am going to try & get to their home office.