QUOTE(BBear @ Aug 18 2009, 02:05 PM)
I took a look at their website and it states right under the prices "7 days notice of cancellation or full amount charged, NO REFUNDS" and then again on their "booking" page highlighted in yellow the same is stated.
I guess I don't understand why you believe this is unethical. It doesn't appear anything was done behind your back, it was clearly stated what their policy is.
As with her disregarding your concerns, what exactly were your concerns that she disregarded?
When you camp you take the risk of weather not cooperating, therefore, if you make a reservation ahead of time and then the weather is fowl and you cancel, that's your choice. Not the owner of the campground being greedy because she won't give you a refund, because the weather wasn't to your liking. There wouldn't be too many campgrounds around if the owner would give refunds to every one because of bad weather.
Take a better look at their site, the Cancellation Policy is clearly visible but on page two. I contacted them through their email link on Page 1 and she called me while I was away from my computer. She told me on the phone she only had one or two sites left and if I wanted one I needed to book right away. So of course I booked. Had I booked online through their "Booking' page I would have seen the policy. The booking was made over the phone.
Do not defend this woman..........if she was courteous and truly cares for her potential customers, informing them of her outrageous policy was the right thing to do.
It is unethical when during the course of booking over the phone she does not inform people of her policy.
Maybe this kind of thing is normal where you are from, but not here.