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CSolo42
Hi all, I will be the manager of a new RV Park opening December 1, 2009. This will be a tourist destination point. It will sit on appr 375 acres and house an electronic bingo pavilions, country music artist owned and themed restaurants and dinner theaters, 2 amphitheatres for big name concerts, fairgrounds for small carnivals and such, a family fun center to include bowling, movie theaters, amusements, laser tag, and go-carting. There will also be a state of the art water park, resort hotels, an elite Bed & Breakfast, and a shopping center with name brand stores. I wanted you to know a little about the place so you could have a better understanding for your answers below.

If you don't mind could you please list the things most important to you that you look for when choosing a park to stay at as far as perks and amenities go. I would like to get up to 10 things you look for, but any amount will help, and if you could list them from most important on down it will help. Thank you.
CSolo42
I really need some feedback on this if you don't mind helping. All I need is what's important to you and what you look for when looking for a park to visit, such as cable tv, wi-fi, grills, picnic tables, children's playground, pool, etc...I just need some ideas to present to the upper management on the things of this nature that we may not initially offer, but probably need to...Some things we have, some we don't..Just need to know what's important to RV'ers such as yourselves. Thanks.
HappiestCamper
My feedback wouldn't really help you, since I prefer the state and federal CG's. About the only thing you listed that I would like to see is picnic table.

There are others here that can help you with your answers.
nicki
For all of the attractions you plan to offer, I imagine that will be reflected in the price per night, and I can tell you without a doubt, when RVers pay a premium price they expect perfection. The restrooms/shower houses must be immaculate, so dedicate lots of your budget to the cleaning crew. Also, lots of good cable channels must be included--even though you will offer tons to do, it is always nice to unwind ands watch TV while turning in for the night. Free wifi that actually works will be a must as well. There are many RVers that prefer a quieter, more natural setting than the one you descibe, but I am intrigued by what you have described, and would certainly consider it for a special occasion weekend, such as a child's birthday weekend, or a family reunion, so maybe you should offer group packages or incentives, and meeting places for large groups. Make sure you are truly big rig friendly--many CG's say they are (meaning only that the campsites are long and/or wide) but the roads getting into them are winding and/or with low-hanging branches, making them NOT so big-rig friendly, so carefully plan for that.

What part of the country are you in? Can you tell us any specifics about this park yet? Is there a website yet?

Good luck! smile.gif
abbygolden
MY requirements are a long (at least 65'), level pad with ample distance (min of 10', preferably more) between neighbors, stable electric, FHU (50 amp), free wifi, hookups located where you don't have to run your wires/cables all over the place to connect them, pet-friendly, and a quiet location. If you have this PLUS a staff that seems to genuinely want you to be there, you can be successful. Oh, also you will have to be west of the Mississippi!

My needs are very simple. Others might also want to add cable, picnic table, fire rings (although with the family oriented park you are apparently planning, I don't think that's a great idea - others may), pet area, clean bathrooms and laundry, small pool/spa, game room, etc.

I don't need any of the frills and actually prefer an adult only park, but that isn't what you are looking for. I hope that those with children and who go to destination parks will chime in as well.
dalsgal
People at any CG wants good customer service...no matter what. Train your employees that customer service isn't a department, it's an attitude. Teach them to never say to anyone "that's not my job" because if a customer wants/needs something then it is everyone's job to either do it or go directly and get the proper person to get it done immediately.
Lindsay Richards
Have you considered topless rangerettes? Actually the way you describe the new park, it will be eliminating a fairly large percentage of RV'ers. I think you will be getting the family crowd and the yuppie crowd coming in for the events. Many of the folks on thiis board are not in that catagory. I would suggest that you visit other parks of this nature and see whatthey offer. The Disney Park in Central Florida comes to mind. You will be getting big rigs and I suggest laying out the park for ease of traeling through, Good Luck in the new venture and please tell us the web address when you open.
telm59
QUOTE(CSolo42 @ Oct 19 2009, 10:17 PM) *

Hi all, I will be the manager of a new RV Park opening December 1, 2009. This will be a tourist destination point. It will sit on appr 375 acres and house a couple electronic bingo pavilions, country music artist owned and themed restaurants and dinner theaters, 2 amphitheatres for big name concerts, fairgrounds for small carnivals and such, a family fun center to include bowling, movie theaters, amusements, laser tag, and go-carting. There will also be a state of the art water park, resort hotels, an elite Bed & Breakfast, and a shopping center with name brand stores. I wanted you to know a little about the place so you could have a better understanding for your answers below.

If you don't mind could you please list the things most important to you that you look for when choosing a park to stay at as far as perks and amenities go. I would like to get up to 10 things you look for, but any amount will help, and if you could list them from most important on down it will help. Thank you.

well...considering when we camp it's just my husband and i.....and drinkers/partiers we are not!!!....so like a nice quiet spot (for the reading)....trees (for the shade)....fishing (for the husband!).....entertainment (definitely country!!).....but away from my site!!!!.....sorry it's only 4 likes....and where are you planning to open this park?.....much luck to you too!!!......oh!!!...thought of a couple of more that i saw on other posts....wifi (FREE) if possible..and cable tv.....i've been to some CG's that offer cable....but very limited though....also prefer if majority are RV's.....peeps with tents i find to be very party hardy!!!....and sloppy with clothes, towels, food and what nots everywhere......
RockHound
QUOTE(CSolo42 @ Oct 19 2009, 10:17 PM) *

Hi all, I will be the manager of a new RV Park opening December 1, 2009. This will be a tourist destination point. It will sit on appr 375 acres and house a couple electronic bingo pavilions, country music artist owned and themed restaurants and dinner theaters, 2 amphitheatres for big name concerts, fairgrounds for small carnivals and such, a family fun center to include bowling, movie theaters, amusements, laser tag, and go-carting. There will also be a state of the art water park, resort hotels, an elite Bed & Breakfast, and a shopping center with name brand stores. I wanted you to know a little about the place so you could have a better understanding for your answers below.

If you don't mind could you please list the things most important to you that you look for when choosing a park to stay at as far as perks and amenities go. I would like to get up to 10 things you look for, but any amount will help, and if you could list them from most important on down it will help. Thank you.


Before I gave my input, I was wondering what kind of park this was going to be. Meaning, are you hoping for everyone from tenters to big rig RVers, or is this just going to be an RV resort?
Texasrvers
Some of you have asked Csolo42 where his park is located. I need to clarify that owners/employees may not give out this information as it could be considered solicitation which we do not allow. Csolo42 is welcome to get your opinions about the "Must Haves" at his park, but he is not allowed to give the name or location.
Trentheim
I think I'm one of the minority here (as someone has claimed). I am one of the "younger" campers on my first RV and have a 3 year old and soon will be adding a second child to the mix. As a camper with kid(s) I will list what my so far limited camping experiences have needed or had:

1) Cable TV w/ kid programming. Cartoon network, while not enjoyed by me, is a staple needed to keep the little ones entertained after quiet hours (be it the park's or the parent's) are initiated. PBS & Disney are good staples too. If you can get Nick Jr, please do so, because it has shows for the youngest of campers.

2) Playground. A big enough one for your expected crowds. Fence it if you can to limit avenues of escape for the kids.

3) Sell ice cream. Nothing like promising to buy ice cream if the kids behave.

4) Have a quiet camping loop (or two). Little kids often nod off early, and having a quieter atmosphere at night helps. A second loop could be set aside for those non-family campers who don't want the noise OR the children. wink.gif

5) Teenager activities. Nothing worse than a bored teen. Especially if they're someone else's. biggrin.gif Unless of course, they're yours. blink.gif Basketball court, swimming pool, canoes, something to occupy them. At the very least, find an area on the CG that gets clear and fast cell signals and mark it off as a good texting place. That alone should keep the teens busy for hours.

Yeah, some of these suggestions are a bit tongue-in-cheek, but they all have a good bit of seriousness in 'em too. Other things that are important to me as the guy who has to get set up ASAP when we get to the campground so everyone can go potty:

Level pad, good easy to find and easy to hook up septic, quick and easy hook ups in general.

Wi-Fi to me isn't as necessary, but if you advertise it, make sure you have a strong signal.

And I always find myself visiting the camp store. A good selection of RV necessities is a must.

JT
James C
Cable and wifi are nice, but mainly we like pleasant, quiet surroundings and plenty of space between us and the other campers, especially since this would be considered an end destination and not just an overnight. Activities can be a bonus as long as they don't contribute to noise too late into the night (e.g. the ampitheater).
telm59
QUOTE(James C @ Oct 21 2009, 02:41 PM) *

Cable and wifi are nice, but mainly we like pleasant, quiet surroundings and plenty of space between us and the other campers, especially since this would be considered an end destination and not just an overnight. Activities can be a bonus as long as they don't contribute to noise too late into the night (e.g. the ampitheater).

my kind of camping exactly!!!!!
MaineDon
The most important thing for us is site size. We can't stand parks with everyone crammed together with absolutely no privacy. On-site water and electric are musts in private campgrounds for us....and trees and vegetation are nice. We don't use game rooms, miniature golf courses, horse shoe pits, etc. Solid WiFi signals are also important.
Park Manager
With a destination that offers as much as you have described, it seems you are trying to provide amusement for all age levels of humans. In addition to the other posters' suggestions I would add this, a large off leash dog park! Many of us travel with our furry "babies"! Do you have room for doggie day care facilities? Or can you hire someone to offer dog sitting (they pick up the dog, walk or take them to the dog park supervised, and return them home. The large RV resorts are also supplying dog wash stations I've noticed! By the way, we have two large furry babies, so you can see why I make these suggestions biggrin.gif
RLM
From your description it would appear that this C/G is going to be one of those concrete subdivisions where one does not camp, but rather stays there to take advantage of the attractions and the price reflects the amenities. If thatís true, then I want to get my moneyís worth and the customer service needs to be outstanding.
1- Level, long, and wide sites with space between each.
2- Perfect utilities. Lots of cable channels with a few premiums ones. No low voltage or high water pressure.
3- Above average bath house and laundry preferably more than one for that size C/G.
4- Picnic table preferable covered.
5. Strong Wi-Fi in every corner of the C/G with more than one server so it doesnít slow down with high occupancy and use.
6- Trash pick-up service.
7- Free or minimal charge continental breakfast. The nicer hotels do it so why not a campground?
8- Security to include unnecessary noise elimination.
9- Easy in and out access for large rigs.
10- A nice brochure or daily newsletter that tells me whatís going on so I donít have to ask several times.
11- A volleyball court, horseshoe pit, and/or shuffle board would appeal to groups.
12- Discounts on selected restaurants, golf course, shows, etc.

And hereís a novel idea which few campgrounds every doÖlet me pick my own available spot.

What I wouldnít want is fire rings. I donít care much for smoke in my rig from my neighbors camp fire when I'm not "camping." I also donít like overhead street lamps on the corner of my site. I prefer it to be dark in the RV when Iím sleeping.

Now if you haven't figured it out by the other posts, there is no standard "most" important ranking. It's different for all of us. Customer service and getting our money's worth might just cover them all. However, when everyone wakes up grumpy because you flooded their RV with those street lights, that might be cause to adjust your thinking.

Good luck.

CSolo42
Thank you all for your comments, and I have been reading and taking notes. I will come back and post more tomorrow, maybe tonight. Ya'll have confirmed a lot of things for me and given me even a few more ideas to work on. Thank you all who have posted and to those who may post.
CSolo42
QUOTE(RockHound @ Oct 21 2009, 11:45 AM) *

Before I gave my input, I was wondering what kind of park this was going to be. Meaning, are you hoping for everyone from tenters to big rig RVers, or is this just going to be an RV resort?



There will be no tents, it will be strictly RV's.
Emma
QUOTE(RLM @ Oct 21 2009, 03:54 PM) *

From your description it would appear that this C/G is going to be one of those concrete subdivisions where one does not camp, but rather stays there to take advantage of the attractions and the price reflects the amenities. If thatís true, then I want to get my moneyís worth and the customer service needs to be outstanding.
1- Level, long, and wide sites with space between each.
2- Perfect utilities. Lots of cable channels with a few premiums ones. No low voltage or high water pressure.
3- Above average bath house and laundry preferably more than one for that size C/G.
4- Picnic table preferable covered.
5. Strong Wi-Fi in every corner of the C/G with more than one server so it doesnít slow down with high occupancy and use.
6- Trash pick-up service.
7- Free or minimal charge continental breakfast. The nicer hotels do it so why not a campground?
8- Security to include unnecessary noise elimination.
9- Easy in and out access for large rigs.
10- A nice brochure or daily newsletter that tells me whatís going on so I donít have to ask several times.
11- A volleyball court, horseshoe pit, and/or shuffle board would appeal to groups.
12- Discounts on selected restaurants, golf course, shows, etc.

And hereís a novel idea which few campgrounds every doÖlet me pick my own available spot.

What I wouldnít want is fire rings. I donít care much for smoke in my rig from my neighbors camp fire when I'm not "camping." I also donít like overhead street lamps on the corner of my site. I prefer it to be dark in the RV when Iím sleeping.

Now if you haven't figured it out by the other posts, there is no standard "most" important ranking. It's different for all of us. Customer service and getting our money's worth might just cover them all. However, when everyone wakes up grumpy because you flooded their RV with those street lights, that might be cause to adjust your thinking.

Good luck.



Very nicely stated and well said. Thank you for taking the time to make this response. You echoed what I was thinking and hadn't put into words yet.

Emma
CSolo42
QUOTE(RLM @ Oct 21 2009, 03:54 PM) *

What I wouldnít want is fire rings. I donít care much for smoke in my rig from my neighbors camp fire when I'm not "camping." I also donít like overhead street lamps on the corner of my site. I prefer it to be dark in the RV when Iím sleeping.


There won't be any fire rings at individual sites. I was thinking of maybe trying to get a community fire ring and pavilion with grills and picnic tables added. There is enough land where I feel we could get it in and keep it close enough to enjoy, but not close enough to be a nuisance. Would something like that be favorable? Also thought about trying to get a small stage put in that same area to have bands occasionally play early evening shows (the whole development is country music based and George Jones is one of the investors and a spokesperson with many more artists involved) and possibly do karaoke if enough interest. As for the last thing I mentioned, I'm not sure of everything RV'ers do and don't like so don't know if that would go over or not. Of course that is the main reason I joined here, for that type of valuable feedback. Thanks.
pianotuna
Hi CSolo42,

Friendly, prompt service.

A fire ring or at least a brazier for briquettes.

A picnic table which includes a switched site light.

Trees between sites for privacy.

A spoke and hub arrangement that is pull through capable.

Electrical pedestals that have a night light so the client can see which plug to use. 20, 30, and 50 amp capable.

Bathhouses that are well lighted and are so clean you could eat off the floor.

Well lit easy to read site numbers.

A map of the campsite, which includes some community highlights--such as the nearest restaurant, nearest fuel stop, and nearest grocery store as well as points of interest.

Wifi.

"All in" pricing so there are no "surprizes".

NO SPEED BUMPS!!!!!



kcmoedoe
It sounds like the infastructure is already in place with a 2009 opening, so major changes probably can't be made. I second the no speed bump quote!!! I would suggest a shuttle service to the other attractions, since this sounds like a major entertainment complex, not really a campground or RV resort. The pet area is a good idea, and be sure trash disposal is somewhat handy. We don't like to have to load the trash in the car and drive to a dumpster, keep them available every couple of hundred yards. Sounds like an interesting place. Good luck.
languiduck
I guess you are catering to a different type of camper than what I want, which I guess is why I stay at good state parks when I can. I like to see these things:

-Fire ring at the site with a vertically adjustable grate to cook on and have personal camp fire. I don't necessarily want to go to a community camp fire every night.
-pull through sites
-no stupid speed bumps
-no pets or at least a strict rule on pets and barking, I hate listening to yap-yap dogs all day and night ( ya, I know, seems like half of the campers have pets)
-either trash pick up or several convienent dumpsters
-a nicely stocked camp store if it is a private CG
-and it is nice when there is a lot of area information right here at check-in
-firewood available for purchase
-lots of kid's activities
-no extra charges for children
-wi-fi
-I don't care about cable, I say don't offer it, make people come out of thier campers
abbygolden
QUOTE(languiduck @ Oct 24 2009, 12:15 AM) *

I guess you are catering to a different type of camper than what I want, which I guess is why I stay at good state parks when I can. I like to see these things:

-Fire ring at the site with a vertically adjustable grate to cook on and have personal camp fire. I don't necessarily want to go to a community camp fire every night.
-pull through sites
-no stupid speed bumps
-no pets or at least a strict rule on pets and barking, I hate listening to yap-yap dogs all day and night ( ya, I know, seems like half of the campers have pets)
-either trash pick up or several convienent dumpsters
-a nicely stocked camp store if it is a private CG
-and it is nice when there is a lot of area information right here at check-in
-firewood available for purchase
-lots of kid's activities
-no extra charges for children
-wi-fi
-I don't care about cable, I say don't offer it, make people come out of thier campers


This in an interesting perspective from another point of view. I think I read in an earlier thread that you have a pop-up and a tent. Thus, I can understand a few of your requests. However, the OP stated that there would be no tents at her place (no mention of popups) and the needs/requirements of folks who have Class C's and A's in particular will generally vary from yours. Your estimate of 1/2 of the people having pets is probably off by about 25-30% or more for those having A's and C's and particularly those of us who are further along in our lives than you (although I'd love to trade ages!!!). Many also don't want to get out of the RVs as that IS their home and they are more comfortable there.

I've said it before and I'll repeat it now. The difference between a "camper" and a "RVer" is night and day. I feel a camper is one who uses nothing at all and sleeps under the stars (although a tent would be the modern day version) and a RVer is one who has at least some modern conveniences in a mobile vehicle. Boondockers would be the closest to camping for the mobile crowd. I don't camp. I move my "mobile" home from place to place and enjoy the local area. I did camp once, but I got older, lazier, and enjoy more of the modern comforts.

I did enjoy reading you perspective, however.
Galli
[quote name='CSolo42' date='Oct 19 2009, 07:17 PM' post='19614']
Ha, ha,ha, I read several replies and the topless Rangerette is the most appealing reply biggrin.gif , however and let be serious now, dry.gif whatever you are proposing it sounds more like LAS VEGAS or Walt Disney resorts type and as far as I understand, an RV park is more indicated for family and/or relaxed people that they are looking for quite leisure time and not chaotic as it appears to be what you are planning to offer. wink.gif
I am a senior citizen and spend my Winters in Florida where ďsome timeĒ we even get sunshine and temperature above freezing, I love some facility like swimming pool, tennis, SPA., some shopping and restaurants at a driving distance Etc.. but what you mention it is killing the purpose of a relaxed vacation. smile.gif
If I may add one thing more, your proposed facility is well indicated for young people that spend one or two weeks in a booming place and then go back home to work, however, this kind of folk donít generally travel in RV and in their concept of the evening party is till 4 or 5 oíclock to the morning and it will not be acceptable in an RV camp this type of behaviors. ph34r.gif
Having said the above, me, retired person, would never consider to spend my vacation in such environment
KentuckyCampin
Here is a list of things that most campers would like:
1. Friendly, knowledgeable staff.
2. Level sites with grass - not dirt and mud
3. Fire rings
4. Electric & Water
5. Clean spacious bathhouses
6. Playground
7. Basketball goal
8. Hiking Trails
9. Firewood sales
10. Nicely stocked CG store with ice available
11. More than 1 dumpstation at larger CG's
12. Map of CG
13. More than 10' of space between units
14. Well thought out drainage of the CG in the event of a downpour - nothing worse than sitting in 2" or more of water right after a summer rain storm!!
15. No extra charge for more than 2 people
16. No hidden fees once you get to the CG - I hate those!
17. Wi-Fi that one can actually use at your site and not at the office!
18. Cable TV with more than 4 or 5 channels
19. Pool
20. Host/Hostess that actually will drive/walk around and talk to the people camping there and make people adhere to the CG rules.

We dont camp in CG's such as the one you are describing, and we tend to stay more at the State/Federal CG's. This one sounds like it would be way too loud too late for us!! And probably way too expensive!!
Good luck with it and I wish you well!
languiduck
QUOTE(abbygolden @ Oct 24 2009, 10:36 AM) *

This in an interesting perspective from another point of view. I think I read in an earlier thread that you have a pop-up and a tent.


That's a nice reply. biggrin.gif You are correct, I did have a pop up, earlier this year I sold it and got a TT though. I went to the dark side (and I love it). I do still tent when it's just me. But thanks for pointing out that the OP stated the CG wouldn't have tents or pop ups, that sheds some light on the subject; I overlooked that part of the post. Nothing wrong at all with catering to a specific group and that kind of makes my suggestions not applicable then.
abbygolden
QUOTE(languiduck @ Oct 24 2009, 06:57 PM) *

That's a nice reply. biggrin.gif You are correct, I did have a pop up, earlier this year I sold it and got a TT though. I went to the dark side (and I love it). I do still tent when it's just me. But thanks for pointing out that the OP stated the CG wouldn't have tents or pop ups, that sheds some light on the subject; I overlooked that part of the post. Nothing wrong at all with catering to a specific group and that kind of makes my suggestions not applicable then.


It's rare that I get complimented on this forum, so thank you. I still think that several of your recommendations will apply, whether one tents or has a Marathon.
Texasrvers
It sounds to me like there is a big entertainment complex going in somewhere that has all the features that the OP listed in his first post. And it sounds like that the RV park is being added to provide lodging for those who want to travel there in an RV. I am guessing there are other lodging venues as well, and I think all the other stuff will be there whether there is an RV park or not. Also I don't think all this other stuff will be located right in the RV park. In fact it sounds like RV park will be located inside this larger entertainment complex. In other words the RV park is probably not the sole reason for going to this place. People will go there mainly for the entertainment and some will stay at the RV park.

If I am correct this will greatly influence what the RV park will be like. It will be a place where people will sleep at night, but they will spend most of their time in the entertainment areas. I hope this is not a "parking lot" situation, but I am guessing that the developers are also not looking to provide a "camping in the wilderness" experience. A lot of the features of the RV park may already be set in stone, but hopefully many of our suggestions can still be incorporated.

Again I could be way off base here, but this is what the situation sounds like to me, and I wish the OP good luck.
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