QUOTE(kcmoedoe @ Oct 8 2012, 04:57 PM)
You cannot be denied access anywhere except areas where sterile conditions are required, and the public is not generally allowed (such as a restaurant kitchen, an operating room or other special areas of a hospital etc.) because of a true "service animal" . A service animal is defined as being necessary to assist an individual for a specific condition. A "therapy dog is not a service animal and therapy dogs do not have any ADA protections. A business may ask what the animal is trained to do and may ask if the animal is required to assist the individual. If you lie, you are breaking federal law, though there is actually no mechanism in place to actually verify any claim. There is an effort to get the ADA modified to require actual certification and documentation since there are many individuals who claim ADA exemptions as a ruse to get their pets into places they would otherwise be prohibited from entering. The park may deny you access if they deny others for reasons not related to the service animal, such as an age restriction on your rig, or in the case of a membership park, if you are not a member. As an aside, there is no legal protection from them making your stay a living hell if they wanted to. They could watch your every move and if you didn't clean up after your dog, or the dog exhibited even a hint of agressive behaviour they could kick you out.
While your situation is serious, I can understand the reluctance of the website to not allow reviews where people do not visit. It would be unfair to people using the ratings if they became over-run with reviews that only quote why they didn't stay there. What good would a string of low ratings do anyone if all they said what "we didn't stay here because the other park in the area was cheaper, had more channels on the cable TV, had a better looking sign, etc. Your review is truly in a gray area, and I could see the website moderators going either way on it.
If it happened the way you described, you really should contact an advocate for the disabled in the area of the park and have them investigated or perhaps even contact an attorney for the disabled and sue them, they were in clear violation of the law.
Finally, you will be better served if you never refer to your service dogs as pets. It just makes it sound like you are trying to use the law to take fluffy with you, not because the dog is required due to a handicap.
Where shall I begin -
"therapy dogs do not have any ADA protections." - Actually they do and there have been a number of lawsuits filed in Federal Court with regards to this issue. One major one under recent consideration is that of a Student in a major College who attempted suicide after being denied her prescribed, registered SERVICE animal.
" require actual certification and documentation - An individual with a service animal has both a DOCTORS prescription, training documentation, etc... It does NOT say documentation is NOT required, it states They cannot REQUIRE you to provide proof said documentation. Because we have ran into this issue, we keep our proof with us at all times because it stops the harassment.
" A business may ask what the animal is trained to do and may ask if the animal is required to assist the individual. " - Again sadly you are mistaken, they can not ask you for this information. If they are a consumer based business they can not ask you for any paperwork, documentation, etc. Again there are a number of lawsuits documenting this.
"the dog exhibited even a hint of agressive behaviour they could kick you out. " - i truly wish I could document how many time I have been "attacked" by a "little" dog and people just shrugged it off. Regardless of an animals size, if it shows aggressive behavior (note correct spelling) it needs to be removed. Not just the people would would rather have a real dog.
" perhaps even contact an attorney for the disabled and sue them, " - This is EXACTLY what is wrong with today's society. Everyone is SUE happy. If you don't give me what I want, I'll just sue you. Whatever... I would rather post a bad review and watch their business go under via word of mouth, it does A LOT more damage than suing them. They would just settle out of court, slap a gag order on me, and no one would be any wiser.
" you will be better served if you never refer to your service dogs as pets." - They ARE our pets, They are our daily reminders of why, what, etc. They give us a reason if not a shoulder to get up in the morning. To place them on the level of nothing more than an "employee" with no feelings is cold hearted and I refuse to do that to them. They are our 4 legged children.
This post was not about side stepping laws, or having a review posted... It was to ask how other RV'ers felt about having their reservations, stay, etc turn into a nightmare because of their "pets"........