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J59T
We pay right at 100.00 a year for the Good Sam Roadside Assistance and twice it has let us down. First time it left us stranded at the Arizona Welcome Rest Area when we were having problems with the axels on our 5th wheel. They couldn't find someone to come out on a holiday weekend. (like people don't RV on holiday weekends...) and I used our other vehicle to go the 20 miles back in to Gallup and was able to get the TA truck to come back to help us get back on the road.

Then this time was in Tennessee when the starter decided to die at the truck stop during a fuel stop. They again, couldn't find help for us, but I was able to get a tow truck there in 10 minutes and he was able to tow the F350 to the dealer in Jackson 40 minutes away and the Ford dealer (at 4:30 pm on a Friday) was able to get us back on the road by 6:00.

I have found that Good Sam is just not worth the value of their membership or their so called roadside assistance.
John Blue
Sorry to see Good Sams did not work out well for you. sad.gif We see the write ups all the time on how good they are. We use FMCA and only one time did I need help. In couple mins people in AZ were working the problem. Tow truck was on site in 30 mins. People sent truck that was to small, no problem, tow people were on two way radio, in 30 more mins a four axel truck was ready to tow our motohome away. It would be nice if FMCA Emergency Road Service did more that class A's.

I hope you can find one that will work better.
rvingwithkids
Actually the FMCA roadside assistance as well as Monaco Coach's roadside assistance, and probably a few more are all rebranded http://www.coach-net.com. Coach-net does provide RA for 5th wheels and travel trailers.

The downside is that we had a problem in march where our new 2005 coach lost power and I was able to get it off the interstate and to a unused road behind a waffle house. This was on a Saturday afternoon. I called coach-net rebranded as Monaco's RA, but had a heck of a time getting them to send a tow-truck. (Since I was safely off the road, they didn't seem to try very hard.) We were several hours from any service center, and after about 2 hours there still wasn't a tow truck on the way. After about 3 hours, they claimed they had talked to Cummins and had something lined up, but it would be another hour before the truck could head our way. I tried the engine again, and the diagnostic message was clear, it cranked and ran fine all the way home. I called them back to cancel, and they said that the truck still hadn't been sent because they hadn't been able to get me back on the phone to agree that I would pay the charges should it turn out this problem was caused by some fault of mine.

First, I wonder if coach-net also handles good sams roadside assistance...

I also figure that they are all about the same, and the service you get depends partly on the individual you end up with on the other end of the call.

--
Travelguy
jimw15
Who offers a good roadside assistance prgram? This is something we don't have, mainly because of the cost.
atom6
I recently joined the Good Sam Emergency Road Program with the $79.00 new member fee. I was in Dubois, WY when my fuel pump went out. A flatbed wrecker was dispatched from Jackson, WY (2hrs away) to pick me up (F450) and take me to a Landers, WY Ford dealership. While waiting for my truck to be looked at the wrecker driver took the time to show me around town and point out some nice tourist sites. Later that week I was inside Yellowstone when my starter went out. This kind of luck usually follows me around. Because of a contract that Yellowstone has with a wrecker service no outside wreckers can tow inside the park. You have to pay the wrecker fee up front and then submit it to Good Sam for reimbursement. I have no complaints and will continue to be a member of the club.
Beastdriver
We have Good Sam Roadside Assistance and have had to use it only once, for a dead battery. They were there within the hour, got us started, and we were only our way. These are the first negative reports we've heard on Good Sam and, frankly, are surprised. But it's good information to have when it comes to considering alternatives at renewal time.
Cheryl Fuller
We have had AAA for more years than I can recall. When we bought our motorhome last year, we upgraded to AAA RV Plus. We had a problem with our RV last week when traveling to Mt. Rushmore and had to call for a tow truck. The gentleman arrived within 20 minutes. He told us that he had a similar problem in his motorhome recently and it turned out to be the gas. He said that his had been due to ethanol in the gas when it was so hot outside. Even though our motorhome runs on regular gasoline, as his did, he said that he just put some premium without ethanol in it and it ran great. We were about a block from a gas station and so he followed us there and we filled the tank, which was just below a half, with premium. We were still about a half hour from Rapid CIty and he said he would follow us there. The rv ran great after that - he said that the ethanol in such high heat could make it vapor-lock. As soon as we left the gas station, the problem seemed to be fixed, but he still followed us. That is the only time we have had to call AAA for the RV, but if it is any indication of the service, I am sure we will be as happy with it as we have been with AAA for our autos.
Cheryl
Hopefully you will never need it again. But if you do, hopefully you will get another exceptional person to help. The man that helped you sounds like he is a wonderful human being. If everyone were more like him, the world would be a much better place. wub.gif
Cheryl Fuller
Cheryl - I share your sentiment, I do hope we neevr need the service again, but it is nice to know it is there. One of the main reasons for updating the service to RV Plus was because my husband never wanted to have to jack that thing up to change a tire. When we bought the RV, the dealer suggested that we get a roadside assistance service for that very reason. He said it was very dangerous and best left to a professional.
Cheryl
We are thinking about joining Good Sam to get the campground discounts.
Cheryl Fuller
That was the reason we joined and it has come in very handy. Have gotten 10% off at every park we have stayed at, except for KOA. You also get a subscription to their magazine "Highways" along with your membership and we really enjoy reading it. It is just for rv'er's (I5th wheels included) and has lots of good information in it. The magazine alone is worth the 19.95 annual membership fee.
dogcrazy
Hi. Newbie, here. Had to register just to reply to this topic. I had a major snafu with my motorhome in a remote area in northern AZ. Luckily I had AAA RV-Plus. The closest town was 40 miles away. Took 2 trucks and a highway closure to extricate my rig from a ditch. The service was outstanding and was fully covered. I have no idea what this would have cost without the AAA, but I bet it wasn't cheap. I , too, thought I would only need it for tire changes. It was a life-saver. AAA has never let me down.
Cheryl Fuller
In my earlier reply, I said that Highways magazine was for rv's and 15th weels - hope you all figured out I meant 5th wheels. Guess I need to proof read closer!!!
Browzin
Just for everyones information... AAA road service is not the same every where...
AAA RV plus is not available in N. Calif/Nevada... If you have a Motor Home you are out of luck on tow service from AAA... What AAA will do is reimburse up to a preset limit after you submit a claim...
Now befor any one thinks that I am putting AAA down, I am not, we have AAA insurance as well as AAA towing coverage.
We never new that they wouldn't cover MH's towing untill we traded up from a TT to our MH... Now we have Good Sam and AAA both... cost a little more but worth it to us.

Browzin Genoa Nv.
Cheryl
Just joined Good Sam. Got a discount by joining for 3 years instead of one. Total cost for the 3 years - $30.
Cheryl Fuller
Cheryl - when you get your card, make sure to call the number listed on the back for the Love's gas discount. Your discount plan isn't activated until you call. Learned that the hard way...
Cheryl
Thanks for the info. Unfortunately our cards won't get here before we leave for vacation. I just have our membership number for the campgrounds. I called Good Sam back and they said they would send me a confirmation email which should work at Love's. Now if we can find any that have diesel and will accomodate our size, we're in business.
Buckeye
My experience with Good Sam Emergency Road Service was a disaster. In May on a Sunday evening just before dark my fuel pump went out on I-40 near Williams AZ. I was able to limp into a campground in Williams. Monday morning I called GSERS and they told me they would tow me to a provider in Williams, there are 3. I requested to be towed to Flagstaff to the Chevrolet dealer as the work required was under warrenty. I was informed they were only responsible to tow my vehical to a local provider. I got my truck started and got to the local provider and paid him $182.70 to tow my truck to Flagstaff. I then called the GSERS office and explained my problem again to them, they sent me a reembursement form to fill out when I returned home. I filled out the form included all the receipts and mailed it. Couple of weeks it is returned and the claim was denied. Reason: They are only responsible to tow me to a local provider where it was no concern of theirs that I would have had to pay for repairs out of pocked when it was under warranty. When I get home I am reading in the June issue of GS Highways magazine pg 71 Wilted in Willows gets his Dodge towed 45 miles to the dealer. Now Willows Ca. is a town of 6,000+ popualtions, I can't hardly believe there isn't a local provider to work on his truck. I now think that the good deal and price from the Good Sam Club is not such a good deal after all. I will take a long look at AAA RV Plus towing, I understand they will at least take you where you want to go if it is within 100 miles. And they will at least reemburse you part of the towing bill if they can not provide the service. All I can say if Good Sam talks the talk, but they don't seem to walk the walk. Buckeye
denbroncs
The most common issue that I've seen with the Good Sam campgrounds is that their standards are so low that basically any camp can become a Good Sam park. Sure - some parks are nice but you never really know. Who cares if you save 10% when the place is a dump??
cindys6436
Glad I joined this group and saw this topic. We didn't have the best experience with Good Sam ERs. We are brand new to RVing and are fulltiming - bound to run into some problems! While trying to hitch up our 5th-wheel, it slid off the blocks and landed on the bed of our truck. Called Good Sam ERS and explained the situation in detail. Explained we needed to get the 5th-wheel lifted so we could drive the truck out from underneath it. Explained we did not need to be towed. They sent a tow truck. Took an hour and a half, which wasn't a big deal, but sending a tow truck that couldn't do the job was a big deal, since we had to pay $95 for them to send the correct truck out. We weren't happy about that since we were clear about the situation. After reading some of the previous posts, I thought I'd go ahead and renew our AAA membership with the RV add-on, but our home base is in N. CA - argggh. sad.gif

Cindy
Lori Wright
We've had very good luck with GSERS. My husband and I bought our first RV last year and just to be on the safe side, we bought GSERS before picking it up. Forty-eight hours after we'd had it, my husband was trying to back it into the side yard up an incline (and over a small dip) and ended up grinding the skid plates into the asphalt of our road when the incline was a bit more sharp than he had expected.

Our new RV was stuck, half in the yard, half in the road. I called GSERS, talked to a nice guy who really felt bad for my husband (who was mightily embarrassed) and had a tow out there in 30 minutes to yank the RV out of its predicament.

The second time we've used it this year was when my truck broke down at 2 a.m. (since GSERS covers all vehicles). We had a bit of a snafu because GSERS sent the tow driver to the wrong area, but in the morning, they towed my car to the closest Nissan dealership on a Sunday.

Lori
wbc
Hello all! Newbie here. We have Good Sam Road Service and we love it. They helped us when we had a dead battery. Sent a huge truck to our house for a jump for us. We are very happy with it. biggrin.gif
ecker
First, Good Sam and Good Sam Emergency Road Service are not the same. You must pay for both if you desire both services. Second, I joined Good Sam and FMCA as well as their respective road services. Third, I have used both. The FMCA Coach service is far the best IMO. Coach Net has a staff of technical representatives who try to get you back on road without waiting for a tow if possible. If they can't find a solution, they turn it over to the towing people who in my four experiences keep one informed as to when to expect the truck, where you'll be going and offer you alternatives if not happy with their choice, and service was a prompt as I think it could be given where I wa at. They cover your toad as well under same policy. In addition, if your at an FMCA sponsored rally/convention and become stuck in an off road parking space they'll still cover bill. My experience with GS ERS was that they sent under sized trucks on two occasions, couldn't find anyone to take the call,etc. As for branded, yes Coach Net is a company engaged in this type of work and answer phone for many companies including Ford, etc. That IMO doesn't lessen there attractiveness; it increases it. Finally, if your problem is with a Cummins Engine remember that Cummins provides 24/7 towing help via 800-769-3778 (1-800-POWER-RV) number. You can use them as well. They'll get you to nearest authorized service center, help diagnose the problem and manage the service event to keep you informed.
onename
I joined a few years ago and found them to be terrific, always fast friendly and efficent.

Must be bad luck for those who have had trouble
jefff929
Our AAA+ really let us down. Down the valley, without the tow truck that was supposed to be attached. Long story short, we no longer have AAA mad.gif Don't even get me started on what happened after. It sucked bad, You couldn't pay me to use AAA.
J59T
My theory on bad luck from the one post, is when it happens once, its just bad luck. When it happens the 2nd time, it's very poor customer service.


Funny thing now is about once a week, I get that stupid letter that I'm not covered anymore and I should renew now. I wasn't getting any coverage then, why pay for not getting coverage.

Service is much difference than just a battery. It's when you really are in trouble is when it makes or breaks the coverage.
gloriad
Just switched from AAA RV Plus to Good Sam because of cost. Good Sam was about 1/2 what AAA was. Never had a problem with AAA, but just got too expensive.
slowpez
We joined Good Sams Roadside Service in March when we purchased our TT. We have had to call them twice. The first time our hitch broke causing the trailer to fall onto the ball on our truck. It was late Sunday afternoon. We did have some trouble explaining to the lady on the phone exactly what a travel trailer was. It took an hour for someone to come help but come they did. Good Sams called four times during that period (via automated voice) to let us know the progress of the repair truck. They called back as soon as the truck arrived to make sure he was there. This past week we had a flat on our tow vehicle on I-75. It took less than 30 minutes for the tow truck to arrive and 15minutes later we were on our way. I can't fault them so far and we have certainly gotten our money back this year.

Susan
Galli
I can only judge by my personal experience, in 4 years that I am a good Sam ERS member, I needed ASSISTANCE only twice and the service was super. I am not debating your statement since you might have been in the wrong place or dealing with wrong people, however, from my part, I would recommend the Goos Sam Service to any one with an RV. smile.gif
RVman3252
We have been a member of Good Sam ERS for 3 years, and have had to use them twice. Both were for tire blowouts, and both times they had a service / tow truck to us in less than a hour.

RVman
Larry Richardson
QUOTE(J59T @ May 23 2005, 07:21 PM) *

We pay right at 100.00 a year for the Good Sam Roadside Assistance and twice it has let us down. First time it left us stranded at the Arizona Welcome Rest Area when we were having problems with the axels on our 5th wheel. They couldn't find someone to come out on a holiday weekend. (like people don't RV on holiday weekends...) and I used our other vehicle to go the 20 miles back in to Gallup and was able to get the TA truck to come back to help us get back on the road.

Then this time was in Tennessee when the starter decided to die at the truck stop during a fuel stop. They again, couldn't find help for us, but I was able to get a tow truck there in 10 minutes and he was able to tow the F350 to the dealer in Jackson 40 minutes away and the Ford dealer (at 4:30 pm on a Friday) was able to get us back on the road by 6:00.

I have found that Good Sam is just not worth the value of their membership or their so called roadside assistance.

laugh.gif laugh.gif laugh.gif
TexasRee
QUOTE(Larry Richardson @ Apr 30 2008, 04:11 PM) *

laugh.gif laugh.gif laugh.gif



I had Good Sam ERS several years ago. As it turned out, I had a lemon motor home. Good Sam came and got me 8 times in 12 months. At one time, they did say that they would cancel the policy if it continued, saying that I was not doing proper maintenance. I never had a problem. I saw one of the bills that was over $600 and another over $400. They are in business to make money, and they surely cannot do it with customers like me!!

A year or so back, DH and I were walking one Sunday morning and when we got back to the coach, the door was locked. Neither of us had a key, cell phone or anything. Got to a pay phone and called AAA which DH swears by. Called them, they said they would have someone there within 30 minutes. After an hour, I called back, same story, someone would be there in 30 minutes. Same thing happened the 3rd call. Finally on the 4th call, I was told that the charge would be $200 and that is why they had not sent anyone out. DH said that they would pay it--right?? Oh no, they would only pay $100 of it. In the mean time, we found out that there was a locksmith living in the RV park---he came down and unlocked it for nothing. We had waited over 4 hours, in the heat, with the dog inside having a fit!

After that incident, I cancelled my AAA. Figured if they could not unlock a door for a customer that had been with them for 20 years or so, they surely would not help me if I needed it.

http://www.jerry-jurhee.blogspot.com/
DXSMac
AAA does get a little pi**ed if you make more than X calls in a certain time period. Back in the 80's, I kept having problems with my car, and kept needing it towed. After about four times in one month, AAA wrote me a nasty letter about having a "bad" car. They didn't threaten to cancel, they just "veiled" it.

I guess we pay premiums so they can extract money from us without having to do anything. We aren't supposed to pay premiums with the intent of recouping them back, no, no, no.

I still have AAA, but I found out my Progressive policy automatically includes the same services as AAA, so I guess I'm double paying.

JJ
TexasRee
QUOTE(DXSMac @ Jun 14 2008, 09:31 AM) *

AAA does get a little pi**ed if you make more than X calls in a certain time period. Back in the 80's, I kept having problems with my car, and kept needing it towed. After about four times in one month, AAA wrote me a nasty letter about having a "bad" car. They didn't threaten to cancel, they just "veiled" it.

I guess we pay premiums so they can extract money from us without having to do anything. We aren't supposed to pay premiums with the intent of recouping them back, no, no, no.

I still have AAA, but I found out my Progressive policy automatically includes the same services as AAA, so I guess I'm double paying.

JJ



But this was the first call to AAA in years!! It was not like we had been using the service. Hind sight, we could have called Progressive, but we had no phone number, policy number or anything like that.

http://www.jerry-jurhee.blogspot.com/
DXSMac
QUOTE(Jurhee @ Jun 14 2008, 02:32 PM) *

But this was the first call to AAA in years!! It was not like we had been using the service. Hind sight, we could have called Progressive, but we had no phone number, policy number or anything like that.

http://www.jerry-jurhee.blogspot.com/


Well, then...... in my opinion, THEY owed you the COURTESY of calling you back to say, "sorry we can't come" instead of you having to call back and keep getting the same "party line."

But, expecting courtesy from companies these days? HA HA HA HA HA HA HA

JJ
TexasRee
QUOTE(DXSMac @ Jun 14 2008, 06:47 PM) *

Well, then...... in my opinion, THEY owed you the COURTESY of calling you back to say, "sorry we can't come" instead of you having to call back and keep getting the same "party line."

But, expecting courtesy from companies these days? HA HA HA HA HA HA HA

JJ



There was a problem with that---we were calling from a pay phone and they could not call back. I told them that in every call. Of course, the first call or two they said that we cannot send anyone out because we cannot call you back. DUH!!! If some of these people had a brain they would take it out and play with it. rolleyes.gif

http://www.jerry-jurhee.blogspot.com/

Updated June 15

teeracy2000
I have had AAA and I currently have Good Sam. AAA left me, stranded in the rain, in Mobile Alabama and never sent help. Luckily friends helped me out a couple of hours later. I said Adios to AAA after being a member for 12 years and signed up for Good Sam Emergency Roadside Assistance. I miss getting the free maps and event discounts that AAA had, but Good Sam has helped me out a few times.

I left my 5th wheel to go do laundry in the park in Tallahassee Florida and the door locked behind me. It was chilly out and I didn't have a hide a key on the rig. I called Good Sam from a number in their magazine that was in the laundrymat, and within 45 minutes I was back in my rig.

Most recently, in May,I had a blowout on my way across Louisiana or Mississippi somewhere along there. I called Good Sam and it took about 20 minutes for the dispatcher to answer. They finally got a tow truck out there to change my spare out for me, but I was stuck waiting for the tow truck for about 3 hours and I was not that far from a TA truckstop. Well, they did take care of me, so I guess for now I will keep them.

Onemoretrail
I have been a member of CAA which is affiliated with AAA for 15 years now and they have come through every time for me. Got locked out twice, flat tire once, got stuck in an RV park of all places, and broke down due to water pump failure; CAA or AAA always had someone there to help out. My membership is called Premier RV Plus which allows a tow of the motorhome up to 300 KM (about 180 miles) which should cover me almost anywhere on the continent. Got the upgrade to Premier due to the long distances between service stations up in the Yukon and Northwest Territories. Whether AAA or Good Sam it still pays to have coverage.
BettyJ
We've bought Camping World RoadCare for the past 3 years and have been satisfied with it. We've actually had to use it each year (sometimes more than once) and it has more than paid for the annual cost. They have always been courteous. In our case, help has arrived in what we considered a reasonable time, but of course, that depends on where you are and the circumstances. Anyway, I thought I'd throw their name in as a good alternative.
HappiestCamper
We just called for the first time using our RV Roadhelp membership. We were on the side of a busy interstate at the start of rush hour with a broken leaf spring, and we couldn't move the trailer (in fact, we were on a bridge and a couple of inches of the trailer was still sticking in the road). After 34 minutes of the lady on the other end putting me on hold, she said she couldn't find anyone to help us and for us to call 911. Now here it was approaching 4 PM the day before a holiday (July 4) and the emergency number for this membership I've been paying for the past 5 1/2 years is telling me they can't help me. I called the Camping World we had passed a few miles back, and asked who I should call. He got out there quicker than the original phone call and got our trailer back to CW.

They did give me a claim number, and I sent in the bill two Mondays ago. Calling their automated line states they have no record of any claims yet.

If they don't come through with reimbursement, I will be going with another.
Dave-and-Ellen
I am surprised to read this about Good Sam ERS. The Good Sam magazine shows such great stories by people who write in! I hope they are there when/if we ever need them. They even say to call them if we have a problem with our car(s).
Texasrvers
I have to jump in and say that we have had Good Sam ERS for about six years, and they have given us good service on three occasions--and all three times it was for one of our cars, not our RV or even the car we tow. Twice we had a dead battery, and the third time was a flat tire. The first time the tow truck driver got lost, and it took him almost three hours to get to us. The other two times someone arrived in less than an hour. None of these were really bad situations, and I hope we never have to find out if their service is as good if we're stuck 60 miles from nowhere on the side of the road.
RLM
My insurance company, USAA, provides roadside assistance as a rider for little to nothing. But everyone cannot qualify to become a customer. Nonetheless, I would think that if you could get coverage thru your insurance company at a reasonable cost, it would be best. That is a regulated industry as opposed to AAA. If I am not mistaken Good Sams uses GMAC which is also regulated.
DXSMac
QUOTE(Dave-and-Ellen @ Jul 19 2008, 04:46 PM) *

I am surprised to read this about Good Sam ERS. The Good Sam magazine shows such great stories by people who write in! I hope they are there when/if we ever need them. They even say to call them if we have a problem with our car(s).


Are we niaive? wink.gif Um.... do you think Good Sam would print the letters saying that the service sucks????? Just asking.....

JJ
TexasRee
QUOTE(DXSMac @ Jul 21 2008, 11:10 PM) *

Are we niaive? wink.gif Um.... do you think Good Sam would print the letters saying that the service sucks????? Just asking.....

JJ



I girlfriend had AAA. She left work for lunch and came out and the battery was dead. She called AAA and they said it would be at least 2 hours, maybe 3 before they could get to her. She was in town, not out on the road somewhere. She called a friend, got the car started and was back to work on time.

I wonder if the state you are in makes any difference. This was in So.California. The incident that I described earlier where we could not get assistance was also in CA.

I keep forgetting to the the CoachNet card from the Motorhome. Want the information in my purse so if I have a problem in the car, it will be available.
Dave-and-Ellen
QUOTE(DXSMac @ Jul 21 2008, 09:10 PM) *

Are we niaive? wink.gif Um.... do you think Good Sam would print the letters saying that the service sucks????? Just asking.....

JJ



No, of course not. I just see the story behind the thing. I do know there have been a few items that are not so good. Anyway, I am a little bit sorry that there seems to be one company behind all of GS, Camping World, the Insurance and even some RV dealers!

I am always suspect of the great reviews of almost every product in the CW and GS Magazines!
Lee and Fran
I have had several different services and never used any until this past winter when I got coachnet and had to use it a couple of days later to tow my car to the dealer for repairs. Had someone there within an hour and the car in the shop and repaired the same day.
Raymond S
Good Sam Emergency Service has failed me twice. The most recent was with a flat tire, on I-90, in North Bend, WA, 33 miles from downtown Seattle. They kept me on hold for an hour before telling me the "supervisor" wouldn't approve a dispatch. It took me another 2 hours to change a flat tire in the dark and cold beside a busy freeway. I let it go two years ago, the first time, because it was on a remove US highway in Nevada. But, the remote locations are the most desperate. If they won't go to I-90 33 miles from downtown Seattle, why would they send a tow truck to Dead Horse State Park.
HappiestCamper
QUOTE(HappiestCamper @ Jul 19 2008, 05:38 PM) *

We just called for the first time using our RV Roadhelp membership. We were on the side of a busy interstate at the start of rush hour with a broken leaf spring, and we couldn't move the trailer (in fact, we were on a bridge and a couple of inches of the trailer was still sticking in the road). After 34 minutes of the lady on the other end putting me on hold, she said she couldn't find anyone to help us and for us to call 911. Now here it was approaching 4 PM the day before a holiday (July 4) and the emergency number for this membership I've been paying for the past 5 1/2 years is telling me they can't help me. I called the Camping World we had passed a few miles back, and asked who I should call. He got out there quicker than the original phone call and got our trailer back to CW.

They did give me a claim number, and I sent in the bill two Mondays ago. Calling their automated line states they have no record of any claims yet.

If they don't come through with reimbursement, I will be going with another.


I see I never followed up on this - they did reimburse me 100% shortly after this post.
Luvtheroad
Can't complain about Good Sam road service. We had to call for service three times in five days last summer and they came very quickly and rendered good service. I certainly hope the necessity doesn't arrive to have to call them again, but if so, I am confident about their service.
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