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Dutch_12078
Last year Good Sam's ERS call center contractor was Road America. This year they've switched to Allstate Motor Club as their contractor, so any experiences prior to January of this year may not apply.
Lindsay Richards
We have had them for about 7 or 8 years and used them three times in about 50,000 miles. The service was excellent each time. Don't leave home without it.
Texasrvers
We, too, have had good service from Good Sam ERS. We have called them 4 times: Twice for one of our cars (not our towd and not on a trip) for a dead battery and a flat, once for a dead battery on the coach, and once for a lockout problem. That is the only time we were denied the claim because it was for a locking gas cap. They said if it had been a locking gas tank door rather than just the cap, they would have honored the contract, but the cap was not covered because it was not part of the original coach. We were a bit disappointed this was not covered, but we still intend to keep the service.
Lindsay Richards
I think I am going to get a locking gas cap. I can get $300 in there now. Strange because when I got it, I could only get $170. It must have a flexible tank.
dalsgal
One of the over nighters last night drove off our dirt drive and into the grass. Because we got a good bit of rain last night he got stuck. He called Good Sam, left a message and, within 15 minutes they called back with the name of a local wrecker service. That service was here about 3 minutes later and got him pulled out. I was surprised at the speed of service.
Galli
QUOTE(dalsgal @ Mar 29 2012, 08:19 PM) *

One of the over nighters last night drove off our dirt drive and into the grass. Because we got a good bit of rain last night he got stuck. He called Good Sam, left a message and, within 15 minutes they called back with the name of a local wrecker service. That service was here about 3 minutes later and got him pulled out. I was surprised at the speed of service.

\it is 5 o 6 years that I use Good Sam and I have no regret, they are business minded
HappiestCamper
Had to use RV Roadhelp for second time on last trip. Lost fuel pump on Yukon. It appears now that their call center is in Guatemala or someplace where they don't know US geography. Finally after about 30 minutes got them to send a tow truck, which took about another 45 minutes to get there (about 30 miles from Jacksonville). That tow truck driver called his shop, and got someone there to work with the RV Roadhelp people to get a second tow for the trailer. So, it took about three hours before we were finally all at the GMC dealer in Jacksonville (they let us keep the trailer on their lot for the night, but wouldn't let us sleep in it). Maybe Good Sam might have someone better on the phone, but I doubt they could've gotten anyone there much quicker where we were.
Glenn Norton
I had a mechanical failure on the north coast of California. It was remote enough that my cell phone would not work. Hiked a few hundred yards to a highway call box and the highway patrol called AAA for me. Told me it would be 45 minutes and sure enough that's how long it took. I've been a member for almost 20 years and driven almost everywhere in Canada and the USA and they have never let me down.
Galli
QUOTE(HappiestCamper @ Apr 24 2012, 05:26 AM) *

Had to use RV Roadhelp for second time on last trip. Lost fuel pump on Yukon. It appears now that their call center is in Guatemala or someplace where they don't know US geography. Finally after about 30 minutes got them to send a tow truck, which took about another 45 minutes to get there (about 30 miles from Jacksonville). That tow truck driver called his shop, and got someone there to work with the RV Roadhelp people to get a second tow for the trailer. So, it took about three hours before we were finally all at the GMC dealer in Jacksonville (they let us keep the trailer on their lot for the night, but wouldn't let us sleep in it). Maybe Good Sam might have someone better on the phone, but I doubt they could've gotten anyone there much quicker where we were.

I am using the Good Sam club and in 10 years I had to call them 3 or 4 times; I am very happy with their efficiency
Texasrvers
We had good service from Good Sam just today. We are at home and had a problem with one of our cars which had become un-drivable due to a problem with one of the wheels. We requested that a particular tow service be called (it just so happened they were a Good Sam provider) and that the car be taken to our usual repair garage. These two requests were honored, and the tow truck arrived in about 45 minutes. The only caveat was that since the car would be taken to a garage we requested, GS would not guarantee their service, and if the car had to be taken somewhere else, the towing would be our cost. All this was fine with us. Now we are just waiting to hear the bad news from the garage.
Jurhee
Last July, we had a bad accident. I called Good Sam to come get the motor home. The lady said the would get someone right out and to expect a call within a few minutes with an estimated arrival time. 30 minutes later, I called and was told the same thing. I waited another 30-40 minutes and made the 3rd call, On the 4th call, I was told that since it was an accident, they would not be coming out that I needed to call my insurance company. It certainly would have been helpful if the first lady I talked to had told me that rather than to keep saying that someone was on the way. The motor home was totaled and the people that hit us were both killed. I was stressed enough without that run-around.

I cancelled after that. Not because they did not come out since that was the policy. But, because I was told 3 times that somebody was on the way.

Jurhee
John Blue
Jurhee,

Sorry to hear this as it can happen to anyone on the road and it is never a good outcome. We have great air brakes on our MH with a air brake system on the Honda (M&G) as well and on a number of times we have come very close to a wipe out with the 4 wheel people who drive like nut cases. They think you can stop on a dime and pick up the change. Run red lights as you start across a road and other dumb moves. We all need to be very careful on the road. We only use coach net for our roadside services. Never had a problem with them yet.
Jurhee
We were headed west on I-40 out of Albuquerque when a car came across the median straight at us. Jerry saw them coming braked and swerved as best he could. The took out the corner of the coach where I was sitting. 2 or 3 inches over and I would not be here telling about it. Neither of us were hurt at all. The other driver either had a heart attack or went to sleep. Considering it was about 9 AM, I assume it was a heart attack. Jerry is an excellent driver and did the best he could! The sad part is that we were on the way home to CA. There was a contract on our house and we were going full-time. Just was not meant to be, I guess.

Jurhee


QUOTE(John Blue @ Apr 26 2012, 10:14 PM) *

Jurhee,

Sorry to hear this as it can happen to anyone on the road and it is never a good outcome. We have great air brakes on our MH with a air brake system on the Honda (M&G) as well and on a number of times we have come very close to a wipe out with the 4 wheel people who drive like nut cases. They think you can stop on a dime and pick up the change. Run red lights as you start across a road and other dumb moves. We all need to be very careful on the road. We only use coach net for our roadside services. Never had a problem with them yet.

John Blue
Jurhee,

At this point all you can do is what Jerry did and hope for the best. We all have been on this same road over the years. We were on I-20 in northern LA and a car come on to I-20 at high speed and in front of the traffic flow. An 18 wheel truck run over the car and drove the truck and car in front off the road and into a large tree. The car was a pancake. The hold family in that car were all killed. The truck driver was sick over what happen but he could not stop this rig at 70 MPH due to this mistake the people in the car made. Be as safe as you can on the road.
vincee
I have had Good Sam ERS for 4 or 5 years now. I have used them 3 times and I am satisfied with both their service and response time. Its funny, but before I got the motor home never thought of getting AAA or anybody like them in the past. Glad I did with the rig.
Wink
QUOTE(Dave-and-Ellen @ Jul 19 2008, 05:46 PM) *

I am surprised to read this about Good Sam ERS. The Good Sam magazine shows such great stories by people who write in! I hope they are there when/if we ever need them. They even say to call them if we have a problem with our car(s).


Do you really think that they are going to put in there magazine that our service sucks ? laugh.gif
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