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kthorn
Recently had a bad vacation experience. Reserved 12 days at Encore's Pioneer Village in Fort Myers in early Jan. for Feb.12-24. We also prepaid. This was all done by phone through Encore central reservations. We drove 1400 miles from Toronto. When we arrived we were told that they had overbooked and had no sites. They claimed that Encore just keeps taking reservations and has no idea when park is full. This is hard to believe. They also offered no compensation because as they put it "you do have your RV to sleep in." I'm sure that everyone knows how difficult it is to find a place in Florida in Feb. After calling over 20 parks we found a spot in Lakeland, but we spent 5 days of our vacation moving from day to day until we found it.
We have stayed in Encore parks before with no problems, but when you have a problem you really find out a lot about an organization. In this case Encore and Pioneer rate a big fat 0.
Big Ben
We are staying at an Encore park in Punta Gorda. There are many here that are not renewing their reservations after many years of staying here. They have 1 and 1/2 maintenance men for a park of 200 spaces. The grass has only been cut once since Oct. If you complain they tell you to get the morrow and cut it yourself. They still have not replace the club house or fixed the WIFI . All this for $700+ a,month . Their main project in this area is selling park models. Encore is now owned by Equity Lifestyle Properties and their way of doing business in this area has changed greatly. We will not stay here again. mad.gif
John Blue
I would like to add that Encore parks are now the pits of the RV campground system. Lot of good places here in FL went over to Encore and now we see the down turn in service, billing problems, new people ever week, dumps over running, equipment broken down and not fixed, grass in need of work, roads with holes, trash around sites, and etc. Good place to stay away from.
hominy
I had the same experience as kthorn. I will never give them my business again.
Team Tonto
We just recently stayed at an Encore Park in Kissimmee (Tropical Palms). We were told by a couple of the employees there that the Kissimmee area Encore Parks were recently bought out and that the new owner is over-booking by a mininum of 10 percent daily. We witnessed this first hand when we checked in as there were two families with reservations but the park was at capacity. When we arrived, although, we had reservations for over three weeks in advance, and I was told when I made the reservations they had plenty of openings, there were only three sites left to choose from (you are escorted through the park to choose the campsite of your choice). Unfortunately, we noticed also that maintenance was slacking as what used to be the normal for this park. In the past, the staff has been friendly and accommodating; however, on this visit, we found this was not the case. We have been staying at Tropical Palms for many years due to its proximity to Old Town and the car show. However, we will not be staying there any longer.
Sandpiper
I've just joined this forum, but Ijust have to chime in here and agree wholeheartedly that Encore is a disaster. I stayed on a yearly basis at the one in Lutz/Land o'lakes, Fla. and found they had 4 managers come in within 9 month time period. Only one was educated, friendly, and efficient and they nipped that in the bud within a month or so. There is a dreadful lack of courtesy and efficiency as no one seems to know how to run the computer program that lists residents and payments and registrations. Things were constantly being fouled up with my reservation and payments, as each manager changed something, until the next one came in to change it back again. Nothing is really solid except their really irritable attitudes. After I had been there a few months, I found that my generator in my new coach was dissasembled (my dog had barked and scared them off the policeman told me) and I had to have it fixed at a Tampa Onan shop. There is little security there, even though they claim a fellow sits up all night, somehow things get gone and strangers come to dump in the dumpsters late at night. They refuse to hear any complaints or suggestions and are downright rude. I surely didn't expect to find this type of treatment of residents, and moved finally to another park. No matter where I travel now in my work (I'm an editor and LLC) I will never stay in an Encore park again. Ever. I'd rather live at the Flying J than park one night at Encore.
misspip
Thank you for the input. We visited a few Encores looking for a site for the winter. This helped us eliminate one. dry.gif
Sue
We had an odd experience with Encore. I emailed them recently for availability for January through March next year at the Royal Coachman, Nokomis. I received what I thought was a good rate for the three months, though with a rather heavy deposit requirement. I phoned to confirm that the rate was correct and was told that it was and that this was a "special". My husband and I talked it over and agreed to go ahead immediately with our reservation. He called and spoke with a third person, who said the rate was actually $1340 per month - way more than we had been quoted, twice, so we didn't proceed.

It seemed strange that two people gave us the same very good rate, but when we actually wanted to book there was apparently no such thing as a "special rate". We were puzzled over what possible advantage Encore could gain from this sort of misleading beheaviour. Had we been quoted $1340 per month from the outset, we would probably have gone ahead and booked, even though the rate is a little higher than we had hoped.

We are still hoping to find a good, dog friendly, site in the Venice area if anyone has any suggestions.
John Blue
Sue,

We have been to Royal Coachman one time, first and last. I would think very hard before taken a site in that place. Sites are in pine trees, no sun, pine sap on everything, very small sites, very hard to back into, no pavement in RV sites, roads in RV side are one lane and very small, sites out of level, etc. Keep looking!
Galli
Interesting subject and fortunately I was never involved in this kind of scam.
In reading several entries I noted that people had made a reservation , had paid the deposit and once arrived there was no the space as contracted.
QUESTION = Considering the above correct as quoted , wouldn’t be the park Owner liable for this breach of contract and pursuable by law ?
The fact that the park owner wants a deposit in order to cover himself for a possible no show, this should be a usable tool by the camper if not provided with what was agreed upon in the first place.
I would appreciate the forum opinion on this specific subject
jmo
What a shame. We were very impressed with our stay at Encore in Crystal River FL two years ago. Mgmt was great. I was actually thinking of watching for their campgrounds in future travels but always do my homework/research on here before any lengthy stays smile.gif

jmo

on edit just noticed original dates on posts...wonder if Encore has gotten the message yet? Guess we just have to stay up on reading reviews of specific campgrounds.
Beastdriver
Galli:

Some years ago, I was thinking about filing a lawsuit over a misrepresented product and contacted a lawyer. What he told me still sticks with me to this day: He said. "You can sue anybody. You can sue the Pope if you want to. But winning and collecting once you do is an entirely different thing."

Over the years, I have seen people get bogged down in the morass we call a court system, spending time, effort, and money. Unless you happen to be a lawyer, or unless you are talking about some REAL money, trying to recoup some redress from scumbag campground owners who don't honor confirmed reservations is like washing your feet with your socks on. It may feel good, but you don't accomplish anything. This site, in my opinion, offers the best redress for situations like this. If enough of us write up places like this, they will go out of business!
Galli
QUOTE(Beastdriver @ Oct 31 2006, 10:55 AM) *

Galli:

Some years ago, I was thinking about filing a lawsuit over a misrepresented product and contacted a lawyer. What he told me still sticks with me to this day: He said. "You can sue anybody. You can sue the Pope if you want to. But winning and collecting once you do is an entirely different thing."

Over the years, I have seen people get bogged down in the morass we call a court system, spending time, effort, and money. Unless you happen to be a lawyer, or unless you are talking about some REAL money, trying to recoup some redress from scumbag campground owners who don't honor confirmed reservations is like washing your feet with your socks on. It may feel good, but you don't accomplish anything. This site, in my opinion, offers the best redress for situations like this. If enough of us write up places like this, they will go out of business!


biggrin.gif Hi Beastdriver and thanks for your acknowledgment, I know that what you said is true and difficult to accomplish, however, if it is almost impossible to hurt them by law, we might hurt them in the money. cool.gif
We are a group of…(numbers)….. members and this affiliation is spread out all over north-America, therefore, a list of camps that failed to honor (i.e. reservation not been respected, camp ruling not being respected, equipment in disarray, internet or HiFi, promoted but nonexistent or non functional…etc..) would be the tools used by an RVer to decide whether or not the place is suitable for his/hers needs, rolleyes.gif furthermore, this would also be lots of pressure for the resort to clean their act if they wish to remain in business.
wink.gif I know that some one of us would say that’s a duplication of the camp evaluation but I disagree with it since if I have to decide for a camp site in a given place, before taking any action, I would verify whether this camp is identified in a non recommended list and if that is the case, I would certainly avoid to deal with it.
Bread for the thought.
RVRetirees
I would absolutely not recommend staying at any Encore park. These parks are owned by ELS Corp., a group that purchases campgrounds and proceeds to neglect them. I own a park model in Bradenton. Our rent has increased 22 1/2 % in two years! The park has a major security problem with constant golf cart thefts, car break ins, camper equipment stolen, cars stolen and driven out of the park and damaged etc. etc.
The park is unkempt, bad roads that flood and have major pot holes, grass not cut for months which causes an increase in pesky no-see-ums. Residents and seasonal campers at this park have tried for several years to get Encore to do something about security at this park, and to date Encore has ignored them completely. The answer to ANY inquiry/request for repairs, maintenance, or security for this park from management is " It's not in this year's budget!!)Encores only interest once they purchase a park is to sell their "Park Models". The sales pitch is GREAT, lots of promises, but don't be misled! Once committed, you can expect nothing from this company!
There are many privately owned and well managed RV parks in Florida. Do yourself a favor and find one that isn't part of the ELS, Encore Family!
Galli
QUOTE(RVRetirees @ Jul 20 2007, 01:56 PM) *

I would absolutely not recommend staying at any Encore park. These parks are owned by ELS Corp., a group that purchases campgrounds and proceeds to neglect them. I own a park model in Bradenton. Our rent has increased 22 1/2 % in two years! The park has a major security problem with constant golf cart thefts, car break ins, camper equipment stolen, cars stolen and driven out of the park and damaged etc. etc.
The park is unkempt, bad roads that flood and have major pot holes, grass not cut for months which causes an increase in pesky no-see-ums. Residents and seasonal campers at this park have tried for several years to get Encore to do something about security at this park, and to date Encore has ignored them completely. The answer to ANY inquiry/request for repairs, maintenance, or security for this park from management is " It's not in this year's budget!!)Encores only interest once they purchase a park is to sell their "Park Models". The sales pitch is GREAT, lots of promises, but don't be misled! Once committed, you can expect nothing from this company!
There are many privately owned and well managed RV parks in Florida. Do yourself a favor and find one that isn't part of the ELS, Encore Family!
*************

I cannot comment on Encore in Bradenton, however, I have visited several times the Encore RV Camp in Crystal River, Florida and it appears quite well kept and organized; I was there for 3 months, last Winter with my RV and honestly I cannot share you point of view for this one.
Most likely it depends of the park management and if I were you, I would send my concern to Encore's head office outlining the problems that you encountered and in doing so, I would also suggest them to copy their reply to this forum for a common evaluation of this issue (of course, if the moderator will allow it)
Good luck
RVRetirees
Getting in contact with anyone of authority at ELS/Encore is impossible! They have no email address for upper management. The phone #'s listed are to the parks directly, not anyone who can solve a problem.
The problems in our park (Bradenton) are not unique, they are common problems at all of the ELS/Encore parks , just look at the postings on this site.
This is a corporation that purchases privately owned parks, ups the rents, and never spends a dime to maintain or improve the park. They are the "slum landlords" of RV parks!
Several months ago Encore sent a couple of their upper-management personnel to inspect the park in Bradenton. After this inspection, the residents were told that the roads would be repaved. Last week the maintenance men at the park began AGAIN to fill in the holes haphazardly, using cheap materials that will again wash out when it rains. When the manager was asked what happened to the commitment to repave the roads properly, her response was "the money was not approved!"
This park is nearly 100% maintained by resident volunteers; they pick up the garbage daily, sort the mail, organize and run all events, mow their own grass, trim their own trees, etc etc,and because of the constant break ins and thefts even organized resident night patrols last winter season.
Now the resident volunteers are looking at a way to repair the security gate that was dismantled several years ago (when Encore purchased the park!) . Encore /ELS doesn't want a security gate because they want the public to be able to drive in unchecked to see /purchase their Park Models!
Security for the residents (mostly seniors) is not even a consideration. Anyone can drive into this park, day or night, without checking into the office.
Galli
QUOTE(RVRetirees @ Jul 24 2007, 09:14 AM) *

Getting in contact with anyone of authority at ELS/Encore is impossible! They have no email address for upper management. The phone #'s listed are to the parks directly, not anyone who can solve a problem.
The problems in our park (Bradenton) are not unique, they are common problems at all of the ELS/Encore parks , just look at the postings on this site.
This is a corporation that purchases privately owned parks, ups the rents, and never spends a dime to maintain or improve the park. They are the "slum landlords" of RV parks!
Several months ago Encore sent a couple of their upper-management personnel to inspect the park in Bradenton. After this inspection, the residents were told that the roads would be repaved. Last week the maintenance men at the park began AGAIN to fill in the holes haphazardly, using cheap materials that will again wash out when it rains. When the manager was asked what happened to the commitment to repave the roads properly, her response was "the money was not approved!"
This park is nearly 100% maintained by resident volunteers; they pick up the garbage daily, sort the mail, organize and run all events, mow their own grass, trim their own trees, etc etc,and because of the constant break ins and thefts even organized resident night patrols last winter season.
Now the resident volunteers are looking at a way to repair the security gate that was dismantled several years ago (when Encore purchased the park!) . Encore /ELS doesn't want a security gate because they want the public to be able to drive in unchecked to see /purchase their Park Models!
Security for the residents (mostly seniors) is not even a consideration. Anyone can drive into this park, day or night, without checking into the office.

RVRetirees = I don't doubt your words, I can only vouch for what I saw in Crystal River and honestly, there I could see nothing wrong. smile.gif
The inside roads were clean, the whirl pool and swimming pool were properly maintained, the people at the reseption, not particularly jovial but very professional, it would be dishonest for my part to provide a negative input. ohmy.gif
If I may advance a suggestion, bear the situation for the time being and look for other resorts in the area.
I don't wish to mention names because it was not really negative, however, in the previous winters I spent my time at an other campsite in the area and during last period, they became sloppy, the maintenance was getting loose and in final, they tried to asses additional charges for every one who had the side closed to the water; naturally I refused to pay tongue.gif and the following year I booked my winter to Encore. dry.gif
why don't you look for a more proper place ?
I know for experience that in Florida, northern of Bradenton, there are several campsites willing to accommodate full time campers, why don’t you write to them, with the computer and ask price and condition and once you have these information, just have a ride and see if the place is suitable to your needs.
Good luck wink.gif
spendbigbucks
I believe everything I read here. I was in an Encore resort in February 2011 near Ft.Myers for a week in February. I paid for a week as a walk in...the sum of $280 for one week. We decided to stay an extra week, so I booked online, and I got a special price of $168 for another week. When the office found out about my booking they were pissed. They at first said it was an error but later begrudgingly said I got a bargain. They told me to book all future weeks through the office. I didn't like the way I read their attitude, so we moved out to another park that charged $500 monthly. Encore parks like to charge the big rates.
Galli
QUOTE(spendbigbucks @ Mar 10 2011, 09:25 PM) *

I believe everything I read here. I was in an Encore resort in February 2011 near Ft.Myers for a week in February. I paid for a week as a walk in...the sum of $280 for one week. We decided to stay an extra week, so I booked online, and I got a special price of $168 for another week. When the office found out about my booking they were pissed. They at first said it was an error but later begrudgingly said I got a bargain. They told me to book all future weeks through the office. I didn't like the way I read their attitude, so we moved out to another park that charged $500 monthly. Encore parks like to charge the big rates.

I cannot vouch for Encore's in Ft. Mayer because I have never been there, notwithstanding that, I feel each Encore's campsite behaves somewhat independently, they might follow the company's policy but each camp has a certain latitude in dealing with the residents.
I can say without reservation that, here in Crystal River, the Encore management is quite helpful, the place is clean, the swimming pool and SPA are operational and with warm water and the office is quite friendly and efficient.
Please consider my words as a personal opinion and you might not have the same feeling.
bambilynn
We are Thousand Trails Platinum owners and are very discouraged by Encore's business practices. Without any official pre-notification to their Platinum members, an affilitation with ROD was dissolved eliminating a key component of our contract: Free camping in over 100 ROD membership parks. The only reason I found out about it was through the TTN Facebook site.

What does Encore have to say about this? The official word on their website and through member services is that they will give us an upgrade to RPI. We are already a member of RPI Preferred so they offered us a 6 month extension on our dues (valued at approximately $75). Big deal, we paid $4000 for the Platinum upgrade. Our contract says that if an affilitation is broken, they will replace it with something "comparable or better." I've written an e-mail and received no response. I spoke to a TTN branch manager who said this is a "legal issue" at "corporate" which is a "1.5 billion dollar company" and they don't communicate what is going on to the branches. He just passed buck to his boss but said I will have to jump through "many gatekeepers" before I could reach somebody who could address this concern.

What does ROD have to say about this? The "official word" is that it was a "mutual agreement." However, unofficially, ROD park managers have given us reasons why ROD no longer wants to support this affiliation. They are:
1.) TTN did not include ALL of their parks into the reciprocal agreement.
2.) TTN is now offering "zone passes" which allows non-members to access the TTN parks and violates ROD's by-laws.

It sounds like Encore has disregarded their contractual agreements to TTN Platinum members. Follow "TTN dropping ROD" on Facebook for more information on this subject.

Galli
QUOTE(bambilynn @ Sep 27 2011, 03:45 PM) *

We are Thousand Trails Platinum owners and are very discouraged by Encore's business practices. Without any official pre-notification to their Platinum members, an affilitation with ROD was dissolved eliminating a key component of our contract: Free camping in over 100 ROD membership parks. The only reason I found out about it was through the TTN Facebook site.

What does Encore have to say about this? The official word on their website and through member services is that they will give us an upgrade to RPI. We are already a member of RPI Preferred so they offered us a 6 month extension on our dues (valued at approximately $75). Big deal, we paid $4000 for the Platinum upgrade. Our contract says that if an affilitation is broken, they will replace it with something "comparable or better." I've written an e-mail and received no response. I spoke to a TTN branch manager who said this is a "legal issue" at "corporate" which is a "1.5 billion dollar company" and they don't communicate what is going on to the branches. He just passed buck to his boss but said I will have to jump through "many gatekeepers" before I could reach somebody who could address this concern.

What does ROD have to say about this? The "official word" is that it was a "mutual agreement." However, unofficially, ROD park managers have given us reasons why ROD no longer wants to support this affiliation. They are:
1.) TTN did not include ALL of their parks into the reciprocal agreement.
2.) TTN is now offering "zone passes" which allows non-members to access the TTN parks and violates ROD's by-laws.

It sounds like Encore has disregarded their contractual agreements to TTN Platinum members. Follow "TTN dropping ROD" on Facebook for more information on this subject.

As I said in my previous message, I only can vouch for what I see and as far as my relation with encore Crystal River, I have no complaints, however, being only a business relation, I would not trust them for promises of future benefits.
Remember you are making a deal for some thing protracted in the future, if the economy is stable, every thing works out but with the today’s restrain, if they don’t comply with the agreement , the only way for you is to take them to court and.. forget it
ScbMarine06
My wife and I are currently staying in the Terre Ceia Encore Rv Park in Palmetto, FL... just north of Bradenton.


We have been there almost two months and are not pleased with management. We have been told by several residents that there is alot of favortism in the park, especially from staff, and many people want it to be a 55+ park. I am 28 and my wife 26, however we do look young.


We moved down from Indiana, I transferred to a distribution plant from a Steel Mill, with a friend of ours and when we set up the reservation we explained 3 adults, 3 cars, 2 motorcycles, and a truck with trailer.

We were told the truck an trailer would have to be in storage but they had storage for it.


The staff does not know how to talk as adults, they prefer to bark orders...

Once we got there was no storage, the maintenance guy more so yelled at us that the trailer cannot be there, so we found a storage yard... it is still there... even though there was a storage spot open.

I got a call at work two days later and the receptionist on the phone also more so yelled at me that we could not have 3 cars on the lot, the max number is 2.

I explained we were told over then phone when we set up the reservation we could have them as long as they fit and the subject was dropped.

One month later she called and did the same thing, my wife went down to the office cause they are only open during exact (9-5) business hours... even though they live in the park... and the lady told her " we aren't trying to single you out but"...

My wife re-iterated what I had already said and pointed out the contract we signed with the park said nothing about only two cars.

When asked for written rules about only two cars they had nothing to give us. It is just their spoken policy.

They then prompted if one of our dogs is a pitbul, he is a Weimeriner/Boxer/mutt mix and does kinda look intimidating, even though I told the reservation lady that some people think he looks like a pit but is not, I was also told that was fine as long as he is not aggressive, which he is far from... our lab is the old and cranky one.

Since then I got the number for the person in charge of the Encore Rv parks, they are based out of Chicago, called and left a message but never got a return call.

Not to mention the same problem with the streets needing paved. I saw one kid flip over on a bicycle from a pothole...

We are currently looking for a house to buy and cannot find one fast enough it seems.

I will say most of the residents are great and I feel bad for those that are stuck there.
dfsipc12
We are in Winter Quarters Pasco now for over a year, and will soon be moving to a new location.
Management has changed many times.
There is NO security and police are here almost daily.
There is large scale theft at this location.
The snow birds are nasty people that hate children and are quick to tell the kids to leave the pool area and buildings.
The management is very hostile towards any young families, and bigoted against minorities.
There is a Jewish family in the park that is always being discriminated by mangement and always being emotionally attacked.
African American families are not allowed, and are turned away.
Spanish descent people are not encouraged to stay.
Only white Snow birds are welcome here and it shows in everything that goes on.
Activities are only allowed for 6 months and if you are not a white snow bird over the age of 65 you are not welcome.
Hate is promoted and encouraged at all the Encore parks we have been at.
Beware you have been told.
Galli
QUOTE(dfsipc12 @ Jan 16 2012, 11:37 AM) *

We are in Winter Quarters Pasco now for over a year, and will soon be moving to a new location.
Management has changed many times.
There is NO security and police are here almost daily.
There is large scale theft at this location.
The snow birds are nasty people that hate children and are quick to tell the kids to leave the pool area and buildings.
The management is very hostile towards any young families, and bigoted against minorities.
There is a Jewish family in the park that is always being discriminated by mangement and always being emotionally attacked.
African American families are not allowed, and are turned away.
Spanish descent people are not encouraged to stay.
Only white Snow birds are welcome here and it shows in everything that goes on.
Activities are only allowed for 6 months and if you are not a white snow bird over the age of 65 you are not welcome.
Hate is promoted and encouraged at all the Encore parks we have been at.
Beware you have been told.

Gee, doesn't sound America, is an American place isn't it ? what I don't understand how come with so much discrimination people are still going there ?
With respect to your last sentence, I can't agree with you at all, I am Wintering in an Encore RV Park, Crystal River and as fare as I understand there is no discriminations versus black, white or Canadians or ???? As a mater of fact there are a couple of trailers belonging to people with a very low income and notwithstanding that they cannot participate when we have potluck they are always welcomed to the party.
I have to admit that at the times the management is strict with not behaving children or too noisy people but like you mentioned, if the camp is mainly occupied by snowbirds , the snow birds are mostly retired people and they don’t appreciate too much commotion and being the majority it means that they are the one who’s providing more income and if this is the case, the management must behave in accordance to where the money come from !!!!!
I wish to give you an example that happened last year during a week-end when all young people with family come here to spend a couple of days, well one Monday morning they found pieces of meat and some excrement in the Swimming pool and the management had to empty all swimming pool clean it, refill it and since we got hot water, to heat up every thing in order that the resident would be able to use it again.
I cannot judge what happens in your place but honestly I cannot generalise that all Encore resorts are mismanaged.
kcmoedoe
QUOTE(dfsipc12 @ Jan 16 2012, 01:37 PM) *

We are in Winter Quarters Pasco now for over a year, and will soon be moving to a new location.
Management has changed many times.
There is NO security and police are here almost daily.
There is large scale theft at this location.
The snow birds are nasty people that hate children and are quick to tell the kids to leave the pool area and buildings.
The management is very hostile towards any young families, and bigoted against minorities.
There is a Jewish family in the park that is always being discriminated by mangement and always being emotionally attacked.
African American families are not allowed, and are turned away.
Spanish descent people are not encouraged to stay.
Only white Snow birds are welcome here and it shows in everything that goes on.
Activities are only allowed for 6 months and if you are not a white snow bird over the age of 65 you are not welcome.
Hate is promoted and encouraged at all the Encore parks we have been at.
Beware you have been told.

Why would you have stayed there for over a year if the place was as you described? Sounds like someone's grapes have been soured.
wendyj
I think everyone in an Encore RV Park should not pay the lot rent until they actually fix some of the things that they say are going to be fixed.

There has to be someone out there to contact to stand up for us. I wonder if it would be the Better Business Bureau. I might just send them an email. Maybe everyone else should too.

Oh by the way, I am a new member or should say camper at the Brennan's Beach RV Campground which is now owned by Encore.
John Blue
We will do anything to stay out of Encore parks across the USA. Encore has run more parks into the ground that we can remember. rolleyes.gif
kcmoedoe
QUOTE(wendyj @ Jul 10 2012, 10:52 PM) *

I think everyone in an Encore RV Park should not pay the lot rent until they actually fix some of the things that they say are going to be fixed.

There has to be someone out there to contact to stand up for us. I wonder if it would be the Better Business Bureau. I might just send them an email. Maybe everyone else should too.

Oh by the way, I am a new member or should say camper at the Brennan's Beach RV Campground which is now owned by Encore.

Witholding rents is generally not a good idea. You will get evicted, sued and lose. Much better plan is to vote with your RV and leave the dump. Staying and whining and complaining is only going to result in being in a place where everyone is whining and complaining. There are hundreds of good places to stay, go to one of those.
Lindsay Richards
Sorry for your problems in Fort Myers. I was born there and my Dad moved there in 1920 and saw Thomas Edison, Henry Ford, and Harvey Firestone around town. It has changed drastically since I was a kid. We also had a bad experience at an Encore park that they lost due to foreclosure. They expanded rapidly hoping to make a killing selling lots. Didn't happen due to the economy and they got killed.
joeey
QUOTE(RVRetirees @ Jul 24 2007, 10:14 AM) *

Getting in contact with anyone of authority at ELS/Encore is impossible! They have no email address for upper management. The phone #'s listed are to the parks directly, not anyone who can solve a problem.
The problems in our park (Bradenton) are not unique, they are common problems at all of the ELS/Encore parks , just look at the postings on this site.
This is a corporation that purchases privately owned parks, ups the rents, and never spends a dime to maintain or improve the park. They are the "slum landlords" of RV parks!
Several months ago Encore sent a couple of their upper-management personnel to inspect the park in Bradenton. After this inspection, the residents were told that the roads would be repaved. Last week the maintenance men at the park began AGAIN to fill in the holes haphazardly, using cheap materials that will again wash out when it rains. When the manager was asked what happened to the commitment to repave the roads properly, her response was "the money was not approved!"
This park is nearly 100% maintained by resident volunteers; they pick up the garbage daily, sort the mail, organize and run all events, mow their own grass, trim their own trees, etc etc,and because of the constant break ins and thefts even organized resident night patrols last winter season.
Now the resident volunteers are looking at a way to repair the security gate that was dismantled several years ago (when Encore purchased the park!) . Encore /ELS doesn't want a security gate because they want the public to be able to drive in unchecked to see /purchase their Park Models!
Security for the residents (mostly seniors) is not even a consideration. Anyone can drive into this park, day or night, without checking into the office.

joeey
QUOTE(John Blue @ Jul 11 2012, 09:14 AM) *

We will do anything to stay out of Encore parks across the USA. Encore has run more parks into the ground that we can remember. rolleyes.gif

everyone should call vice pres. david kozy and tell him he is vice pres of customer service 1-312-279-1400 this is the number to els encore everyone call this guy and tell him we are not happy and have people power flood the phone line and let them know that we will stop going to there parks.They dont care about us
rbrumfield
QUOTE(joeey @ Nov 24 2012, 08:28 PM) *

everyone should call vice pres. david kozy and tell him he is vice pres of customer service 1-312-279-1400 this is the number to els encore everyone call this guy and tell him we are not happy and have people power flood the phone line and let them know that we will stop going to there parks.They dont care about us


The better choice is to vote with your cash...i.e. STOP giving it to Encore. when they continue to collapse just maybe someone wil figure out why.
Not a very Happy Camper
I like to find out if anyone has made a reservation with this company and then had to cancel. They claim there credit is good at any park there company owns but they do not seam to have reservations available to use your credit when you want to, bunch of bull if you asked me!
Galli
To be honest, I am surprised to hear your comments regarding Encore, I am only commenting with respect to Crystal River’s resort and yes we had few problems a few years ago when the Club house was in disarray and they were stalling the repair and that year, most of the Snow birds didn’t book for the following year, however, after that every things had been OK, the have updated the electrical system in all camp, facilities as swimming pool and SPA have always been functional and about the management, well, they are not buddy but I would say professional and I cannot criticize.
Mind you, I do believe about your complaints but , honestly, it would not be fair for me to file a negative comment in regards of the place I am staying
mdcamping
QUOTE(Not a very Happy Camper @ Oct 4 2013, 09:48 PM) *

I like to find out if anyone has made a reservation with this company and then had to cancel. They claim there credit is good at any park there company owns but they do not seam to have reservations available to use your credit when you want to, bunch of bull if you asked me!


Though I'm not a fan of Encore parks in general. Maybe the encore parks policy's give priority to reservations that are not the credit/cancellation type.... especially during the peak season.

Maybe you need to do some reading on these forums, just my 2 cents but your profile name suggests maybe you should look into another hobby.

Mike
RVnot55
QUOTE(RVRetirees @ Jul 24 2007, 11:14 AM) *

Getting in contact with anyone of authority at ELS/Encore is impossible! They have no email address for upper management. The phone #'s listed are to the parks directly, not anyone who can solve a problem.
The problems in our park (Bradenton) are not unique, they are common problems at all of the ELS/Encore parks , just look at the postings on this site.
This is a corporation that purchases privately owned parks, ups the rents, and never spends a dime to maintain or improve the park. They are the "slum landlords" of RV parks!
Several months ago Encore sent a couple of their upper-management personnel to inspect the park in Bradenton. After this inspection, the residents were told that the roads would be repaved. Last week the maintenance men at the park began AGAIN to fill in the holes haphazardly, using cheap materials that will again wash out when it rains. When the manager was asked what happened to the commitment to repave the roads properly, her response was "the money was not approved!"
This park is nearly 100% maintained by resident volunteers; they pick up the garbage daily, sort the mail, organize and run all events, mow their own grass, trim their own trees, etc etc,and because of the constant break ins and thefts even organized resident night patrols last winter season.
Now the resident volunteers are looking at a way to repair the security gate that was dismantled several years ago (when Encore purchased the park!) . Encore /ELS doesn't want a security gate because they want the public to be able to drive in unchecked to see /purchase their Park Models!
Security for the residents (mostly seniors) is not even a consideration. Anyone can drive into this park, day or night, without checking into the office.


2 S Riverside Plaza #800, Chicago, IL 60606
(312) 279-1400
Goggy
We stayed 2 weeks in March of 2014 at Winter Quarters Manatee Park in Bradenton FL, an Encore park. Helpful staff, a nice community center with pool, fitness room, shuffleboard courts, etc. Unfortunately, it rained several days and we discovered a severe lack of drainage throughout the park. Our lot had 2 inches of water and we had to park our truck in a vacant lot. No-see-ums were atrocious; we couldn't be outside in the morning or at dusk. WIFI and cable TV were available via a 'salty' charge form Comcast. The park did give us 4 hours of complimentary hot spot access in two locations....how gracious!

We have a 30' Airstream; although newbies as of last year, we have stayed in many parks throughout OK, NM, TX and now Florida. This Encore park was definitely NOT a repeat. sad.gif
RFCN2
Encore - Thousand Trails system is fouled up because they have a far too complex system of getting paid. Much of this has to do with the legacy of Roy Rogers and the beginnings of the Thousand Trails system. TT sold many thousands of memberships to their high end parks. 35 years ago these were great places. Over the years many of the parks have been neglected. Encore has thousands of members who basically stay free at their parks if they pay a yearly fee. So lots of those people stay at the free places. Problem is that not enough money is generated from those folks to pay the Encore bills.

We are currently staying at a TT park in AZ. Very nice location with some very nice amenities like the large club house. But almost all sites are 30 amp. It gets very hot here and all sites should have 50 amp. Any regular RV park that rents sites by the night would have upgraded the electric years ago. Otherwise few would stay here. But since thousands of members stay basically free the place is mostly full.

Usually when you violate the KISS principle you have problems. Encore - Thousand Trails have violated the KISS rule. Only way to fix this system is to simplify.

Galli
QUOTE(RFCN2 @ Apr 19 2014, 09:56 AM) *

Encore - Thousand Trails system is fouled up because they have a far too complex system of getting paid. Much of this has to do with the legacy of Roy Rogers and the beginnings of the Thousand Trails system. TT sold many thousands of memberships to their high end parks. 35 years ago these were great places. Over the years many of the parks have been neglected. Encore has thousands of members who basically stay free at their parks if they pay a yearly fee. So lots of those people stay at the free places. Problem is that not enough money is generated from those folks to pay the Encore bills.

We are currently staying at a TT park in AZ. Very nice location with some very nice amenities like the large club house. But almost all sites are 30 amp. It gets very hot here and all sites should have 50 amp. Any regular RV park that rents sites by the night would have upgraded the electric years ago. Otherwise few would stay here. But since thousands of members stay basically free the place is mostly full.

Usually when you violate the KISS principle you have problems. Encore - Thousand Trails have violated the KISS rule. Only way to fix this system is to simplify.

I am still going to Encore in Crystal River, however, I have to recognize that the Corporation has deteriorated a lot, I am just speculating, however, in this resort, we had more changes in management and staff than the number of campers and without criticism, the majority is not trained to deal with the public or not paid enough to care for the job.
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