Date of Stay: March, 2008
Several weeks ago I made reservations for 2 sites for a Friday and Saturday nights. I specifically ask for 2 sites side by side within a range of 6 sites. I was advised that those sites were available. I was ask to pay $280.24(full payment) to secure the reservations. When we arrived they wanted to put us in 2 sites that were nowhere near each other. A young man pompously advised us that we were just making a reservation for a site, not specific sites. He explained that they take reservations like a hotel and you aren't told what room you will have. I ask why I wasn't told about that part of their policy when I made the reservation. He was so condescending that he didn't represent Tropical Palms well at all. Finally, they did find us 2 sites in the original area that I had requested, but it would be $10.00 more per night per site. That's $80.00 plus 13% tax and a resort fee of $3.00 plus tax for a back in, 30 amp, dirty site. When we arrived at the sites there were beer and soda cans all over the site. Additionally, there were cigarette butts and paper all over the site. I'm disappointed in the way Tropical Palms has chosen to conduct their business and treat customers. We have camped there many times over the years but I don't think we will be returning.
Date of Stay: August, 2005
Mostly pull thru sites. Ample room for slideouts. Deluxe patio sites very nice. Daily activities for children. Two playgrounds for children. Camp store staff will make reservations for several local attractions. Well stocked store, on-site cafe serving breakfast and dinner. Very good water pressure and electric. Friendly and helpful staff.