Date of Stay:
September, 2008 -
We’ve stayed at this campground several times. Pros: Great location in relation to fun places like Hershey, Gettysburg, Lancaster, Harrisburg, and even Washington DC, and New York City. Nicely shaded Cons: Terribly run by incompetent staff and management. Most of them cannot run the computer. Do not allow any of them to take your reservation. If they make a mistake, they will not make good with you. Customer service and personality are simply nonexistent. We’ve always felt like we were a burden to management. We never saw an inviting smile or warm greeting from the manager. We were told that there was wifi throughout the campground. There isn’t. You have to go to the office. Water pressure was often nil and tastes bad (we used a filter and it was fine). The place smelled like sewer. Kid activities were minimal. The office and ice cream shop were often closed when they were supposed to be open. Don’t buy your firewood there … expensive! Overall, it’s a nice campground, but is very poorly run. You get the distinct impression that it’s being run on a shoestring by people who don’t particularly care about preserving the KOA name. It’s a shame and it’s not worthy of being a KOA campground. We camped at Jonestown / Hershey NE KOA in a Fifth Wheel.