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Highland Woods RV Resort, Pompano Beach, Florida

Date of Stay: January, 2009 - $40.00
Overall Rating:

I made reservations for this park in early December, was given my site number and was immediately charged $1200 (the most I've ever paid!) to my credit card for the month of January. I also called to confirm my reservations a few days before arrival. When we arrived on New Year's Day and made our way to our site, there was another RV parked there. Thankfully there was an employee still at the office (located next door at their Breezy Hill RV Resort property)who came over about a half hour later to assist me. Another (stressful) hour later she was able to find another site. Unfortunately, the asphalt pad on this site was in such poor condition that it took me an hour to level my coach! One of my jacks actually broke right through the surface. This did not start out as a positive "resort" experience. Although no additional site issues occurred while staying there, I was extremely disappointed when I spoke to the manager about my experience and was told that my feedback was appreciated, but there was nothing she could do. She referred me to her manager in Tampa (as they are an Encore park). I wrote a letter as suggested and sent it off. I was not even given the courtesy of a response. Another issue we did encounter during our stay had to do with our dogs. Upon registration I was told we had access to the adjoining Breezy Hill property. I was also told that dogs were allowed as long as they were leashed and picked up after. Unfortunately on more than one occasion, we were told by other campers and maintenance staff (very disrespectfully I might add) that my dogs were NOT allowed in certain manufactured home areas - although no signage was present or any notation given on the site map I was given at registration. All this is frustrating enough, but there was one other aspect that made our stay less than enjoyable. Although not a company problem per se, most of the campers at both resorts were from Quebec. This in and of itself is not the problem as I have traveled to that province many times. At this campground most were very "clanish" and downright rude. We were ignored on many an occasion. Other than being in south Florida, there was very little that was of a redeeming value at a "resort" I had paid too much for. There is no doubt that we will never return. As our first experience with an Encore park, this doesn't encourage me to stay with any of them in the future. We camped at Highland Woods RV Resort in a Motorhome.

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