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Clerbrook Golf & RV Resort, Clermont, Florida

Date of Stay: October, 2008 - $30.00
Overall Rating:

Recently we have reported problems to the office staff about the pool at the Veranda area at Clerbrook RV Park. Yesterday, the pool was cold again. The office staff was notified. Their answer, “I thought that was fixed, I’ll tell the manager and report it". Our history with this park goes back to 2000 with our purchase of a membership. This purchase was influenced by the people who RV in this Park and the strong leadership of a visible manager, who knew the local people and problems. We bought our Park Model in March 2007 when lot rent was $3000.00 and gas prices were on the rise. The housing market was comfortable. So, what awaited us in May 2008 a lot rent increase of $2000. We bought into this Park because of our friends, and for economical reasons. Our problem began with the increase in rent, paying $5000.00 +. Then promises were made for the improvement of the Park. This is not a "Five Star Resort". During our retirement on a fixed income, the economic instability has placed pressure and a strain on our financial outlook. Their answer is to raise rents, add unstable rules for special people, and pools that are not fully functioning. Reporting problems to the office via verbal communications does not seem to help except to place you on a "list." Do we need to write out all our complaints? Pool problems: I was surprised at the five couples that complained while I was in attendance. They did not get in the water and when told to report it to the office, the standard answer was, "Why, they don’t listen to us." Remote Entrance: When we bought into this park March of 2007, our name was placed on a waiting list for a remote entrance opener. It has been two years. When questioned, the answers over the years have ranged from: the computer blew up, unable to program them, a lightning strike, a third party is needed to repair the opener, it will be here in a month, it will be here in two weeks, and we are working on the problem! On the other hand, it is not uncommon to see the RV entrance gate up. Our relatives and friends are hassled upon entry, even though a entrance note was given to the office. Hot Water at the Veranda is not working. We camped at Clerbrook Golf & RV Resort in a Motorhome.


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