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San Francisco North / Petaluma KOA, Petaluma, California

Date of Stay: July, 2009 - $73.00
Overall Rating:

Good location for touring San Francisco and the wine region. Good facilities for kids, a great playground. The San Francisco Tour is good if a little pricey. Downsides: totally inadequate number of showers, always a long line morning and evening, even on the quieter weekdays. Restrooms could have been a lot cleaner, and generally need updating and better ventilation. We had an experience at the pool that raised serious questions regarding the hygiene awareness/training of the management/staff at this campground. While swimming in the pool we noticed at least two pieces of human fecal matter in the pool. My husband immediately reported this to staff. We waited to see what action would be taken, fully expecting the pool to be closed while this problem was being dealt with. Nothing happened for a full fifteen minutes: children continued to swim in the pool, unaware of the situation. Then a worker appeared and scooped the excrement out of the pool, disposed of it, and left the area. After a few minutes it became clear that the KOA had no intentions of closing and disinfecting the pool, at this point we alerted any remaining families in the pool as to what we had witnessed. We then approached staff again to express our serious concern that the pool had not been closed to properly deal with the situation. Within 10 minutes of our second approach the pool was closed. Staff were not particularly friendly or efficient during our stay, we had great difficulty getting propane one morning, it took three attempts on our part before staff managed to locate someone to fill our tank (this was within normal hours). This campground is doing very well, however maybe they are taking their customers a little for granted? It is very unlikely we would stay here again. We camped at San Francisco North / Petaluma KOA in a Tent Trailer.

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