Date of Stay: May, 2011
HEAVEN ON EARTH This is a beautiful park. We were overwhelmed by the location and how much there is to do and see. There is a paved bike/walking trail right alongside the park that goes all the way around the back bay (miles of protected land.) We spent many days bike riding to the beach, around the bay and on Balboa Island. We hardly used our van, even riding to Trader Joe's for groceries. There is a marina attached as well, where you can rent kayaks. We loved paddling out of the Back Bay through the harbour and out into the ocean where we regularly saw dolphins, seals and sea lions. The facilities and grounds of the park are impeccably kept. The check in staff were professional and courteous, as were all staff members we encountered during our stay. We left our van door open, draining the battery. The security guys came right over with a battery charger and boosted our van for us. Now that's service! We love this park and were constantly looking at each other saying, can you believe this? Heaven on earth sums it up.
Date of Stay: January, 2011
We are shocked by the behavior of the staff at Malibu Beach RV Park. We are currently staying in Newport Coast at the beautiful Marriott Newport Coast Villas. Today, we decided to drive up to Malibu Beach RV Park to have a look at the campground, pick an ocean view site and pay our deposit. We are retired teachers from Canada, planning to stay at Malibu Beach RV Park for the month of February with the intention of returning biannually. We called ahead to ask a few questions and to let them know we were coming to have a look see. When we pulled into the campground, we turned to the right where we thought there would be parking for the office. There were 3 spaces, all occupied. As we were turning back around, before we even had the chance to park and get out of our vehicle, a man was at the driver's side window of our van looking at us sternly and in a very condescending tone told us we had to check in at the office. Well, that's why we were parking! We completely understand the need for security, but there is no point in chastising potential customers. Shouldn't the default behavior be to greet people with a friendly smile and if necessary, offer welcoming direction with a dose of courtesy and respect? Perhaps the point is to keep campers at a minimum, much less work for the staff I suppose. My husband went into the office for a visitor's pass. He was told we were not allowed to take photographs or get out of our vehicle. It was 5:45pm, it was already dark and we were not there to take pictures, we were there to see the park and facilities. We had a giggle about the "no photography until you're a bola fife camper" policy and thought it was strange, especially on the heels of our cantankerous "welcome." So far, not so good. We drove around the lower part of the park (ocean view) and back to the three empty sites beside the office and washrooms. We got out of the van to measure if our 25' Airstream would fit on site 8. We also wanted to see the washrooms and walked up to the doors, but they were locked and required a combination. A man walked up to the men washroom as we were walking away and my husband ran back and walked in with him. As I was waiting by the van for my husband, I saw our "welcome" lurking around. He must have reported our "shenanigans" to someone because as my husband was walking back from the washroom, a second man came around the corner and told us that we could not park on the empty campsite, that our pass was for a "5 minute drive around the park," that we were past the allotted time of the pass and he continued that my husband was told we were not allowed to get out of our vehicle. His tone was not courteous, it was accusatory and downright mean spirited. Just to keep things in perspective, by this time we had been in the park for a total of approximately 10-12 minutes, including our drive down one lane of the park. Now. The only place we got out of our vehicle was directly beside the office where they could obviously keep tabs on us. If we were up to no good, we certainly wouldn't keep parking beside the office! Never did we think it would be wrong to get out of the van to pace a site or look at the washrooms. We called ahead and drove 3 hours to see the campground. We simply needed to pick a site and pace it to make sure our Airstream would fit. We also wanted to look at the washrooms, they are a great indicator of how well maintained (or not) a campground is. We were completely put off by our visit and have decided there is no way we would vacation at such an unwelcoming place. We were unknowingly guilty of a multitude of offenses the moment we passed through the gate. Malibu Beach RV Park has an unwelcoming staff of busybodies who are not interested in serving customers. No wonder there were so many empty sites. What a shame.
Date of Stay: September, 2010
We were campers at the Nashville KOA in May during the weekend of the flood. The hosts were unbelievably professional during such a horrible event. We returned to the Nashville KOA in September, only 4 months after the flood. The transformation is astounding. Everything in the park is brand new. The washrooms are like walking into the Ritz Carlton! They have done an incredible job restoring the campground to its present condition. We are amazed that the park and facilities are not only open, but better than ever! Staff continue to present a positive, friendly and caring atmosphere, which is very important to us. They are the kind of people who keep us coming back again and again. Bravo for the huge effort and inspiring attitude!