Date of Stay:
October, 2006 -
This was the most horrible campground I have ever been to!!! We had a group of 27 people (including an infant) which consisted of four campers and 2 cabins. As we all arrived and checked in each one of us was treated very rudely by the two ederly women at the registration desk. One of our members asked if the campground office offered discount tickets to the local attraction "Luray Caverns". The response we got was "That is something you should have requested earlier, not something you ask for now. You should have requested discount tickets before coming." I felt this was a very rude and unfriendly comment to respond with. When I challenged her response and asked how would we know to ask ahead of time if you didn't offer it to us over the phone when we reserved our campsite, she responded with "We don't have discount tickets, you need to call Lurray and make arrangements with them". What topped their rude and impolite service was the campground workers communication with us the following day. We were all unloading the items we brought since the rain had moved out. Our friend who was camping next to us brought their fire ring over to our campsite. We placed the fire rings side by side and poured charcoal in them. As we waited for the charcoal to get hot we stacked our fire wood (at a distance) in a U shape around the fire rings to block the wind. I noticed that there was a campground worker (elderly woman) watching us from the pavilion near by. She was watching us closely. Our wood stack kept falling in toward the fire ring, so we walked the wooded area looking for large stones and found some old cinder blocks partly covered with dirt. We carried 4 cinder blocks over and leaned them on the wood so it wouldn't fall. Next thing here comes a golf cart speeding up. An old man ask where the cinder blocks come from. We told him and said we would be putting them back. He left with no comment or acknowledgement. Next thing we know he returns on the speeding golf court with an elderly women. She gets off the court hands on her hip and demands to know "What is that?". Pointing at our U shaped stack of wood. We told her we were cooking meat with charcoal on the fire rings and were trying to block the wind. She again was rude and I finally spoke up and asked what was the problem, we are not breaking any rules. The old man and her both jumped out and said because you got the blocks out of the woods and you have two fire rings at this campsite. I replied back with the fact that we weren't hurting any thing and hadn't destroyed any thing and when large groups camp together they always cook in one spot and put things back before leaving. Needless to say they continued with their rude and impolite communication. I HAVE NEVER IN ALL MY CAMPING YEARS COME ACROSS A CAMPGROUND AND ITS WORKERS SO RUDE AND UNFRIENDLY. This is not a place I or my camping group will return to. There bathhouse is outdated and needs major renovation. They wanted $.50 for 5 minutes of water in the shower, $3.50 for small stack of wood, $10.00 for a pass card to get thru the gate. They gave you nothing. They didn't come thru and pick up the trash each day you had to cart it to a dumpster at the entrance of the campground. As a business you should want to make people return and not discourage them from returning. We felt like the moment we checked in we were being watched. It was as if the campground employees were on a steak out. Might be in the best interest of the campground if these ederly people retire and let someone else take over since they don't show an interest in serving the public that comes to them as a customer. We camped at Shenandoah Hills Campground in a Travel Trailer.
Date of Stay:
June, 2006 -
Pull thru sites were very nice and wide. Weekend we were there was very busy, but well managed. Lots of 4th of July visitors were camping. Would be nice if campground could have identified a central location at the campground where you could witness fireworks above the tree tops. Pool was clean. Would be nicer if pool could be renovated and made nicer. We camped at Bethpage Camp Resort in a Travel Trailer.