I called from the road. The quoted rates were outrageous and I complained so they reduced the rate for one night. When we arrived the pool was shut down, the kids water area was broken and there is no kids play area. The staff were rude. They put us in a tiny pull though about the same size as our rig even though the park was almost empty. We needed to stay another day on business and when I asked to extend the stay the manager went into a huff and said the "special rate" (which was still $10 over a regular KOA) was only good for one night and it would be $54 or we could move on. She was overbearing, rude and a discredit to KOA. We moved to another campground, Bear Valley which was great and only $33. During this one month outing we began to realize that KOA is out of touch in many campgrounds and it is wise to check alternatives.