218848 User submitted reviews online!!
06/2013
rating [ 9/10 ]
We stayed on site C2 and were with a group who stayed on sites C1 and C5. We had two dogs among the group. The Good-- The campground definitely has everything you could ever need for amenities. The front desk is friendly and helpful. Our site was secluded and wooded. Showers are great and cheap (.25 for 7 min.) The Bad-- The associated problems with a large campground. We didn't personally have any issues but a woman we were checking in with had a huge mix up with the cabin she had rented. THE BLUFFS. The older people from the associated seasonal campground drive around on their golf carts and our extremely annoyed at the transient crowd. Overall-- This is a great campground and we will definitely go back.
05/2013
rating [ 10/10 ]
We camped in site M5 and our friends stayed in site M6. We went with our 5 & 6 year old kids and two dogs and our friends had their 6 & 7 y/o. We camped on Memorial Day Weekend (24th-27th.)This was our first time staying at Pine Haven. The Good-- The campground is extremely family/kid friendly (lots of activities.) They have a heated pool. Our sites were extremely wooded and the river behind them made the experience very peaceful. Friendly staff and ownership. Very prompt about correcting issues. Our neighbor’s site flooded and they went out of their way to first offer them another site and then stop the flood and fill and level their site. The Bad-- The campground is definitely dated so if you are looking for a "resort," I wouldn't stay here. They only have one bathhouse. From our sites, the walk was a pretty significant uphill jaunt. (If you are OK with port-a-potties, they have them along the way.) The sites closer to the front are cramped. When we first arrived, we were very leery about whether we had made a bad decision on staying there. Overall-- I would never rate a campground/product a 10 normally and based strictly on appearance and amenities, this campground is not for everyone. However, the customer service and professionalism showed by the staff during our entire stay definitely overcompensated for any shortcomings. Any issues that we had which, by the way, were completely outside of their control were immediately dealt with to the point where we didn't even have to ask for anything to be corrected. To our family, the important things are having a secluded/private site and being treated well. It seems like good customer service is a lost art in the campgrounds of New Hampshire. Well, the staff here definitely still believes in taking care of their customers and for that reason, we will definitely return to this campground.
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