We are Western Horizon Resort members and have stayed at Ramona RV Resort for the past 3 years. Our first stay in 2004 was a shocking disappointment as the resort was in a seriously "rundown" condition. We have returned in 2005 and 2006 as this campground is one of our membership resorts and our camping cost is minimal. We have noticed many improvements but there are still things that need attention, such as the miniature golf area and the speed limit enforcement inside the camp. However, the worst problem is the location next to one of the busiest highways in the area and the continual traffic noise. We always ask for a site away from the highway, up on the hill areas, but we are usually denied as these are "reserved" for other clubs or other groups. Who are these other groups that get such preferential treatment? Many of the people appear to be seasonal campers and they get the best spots and the largest sites. We have a 38' 5th wheel and getting into some of Ramona's campsites is a feat of real driving skills.
We camped in the park for a group gathering with 3 other rigs. The park is one of the nicer ones in Bakersfield area, clean, good maintenance of sites, fixtures and should rate a 9 or 10. Orange trees are nice touch. Campground is big, roomy and spaces are not too close together. However, we cannot give more than a 6 rating. Our complaint is about the office staff and hours. The hours are from 8-10 in the AM, and 2-6 in PM. What kind of office hours are those for travelers? Most travelers like to arrive late afternoon or early evening. The staff is not accommodating or courteous. Their attitude toward the customers that support their business is one that borders on rudeness. The (older)ladies in the office could certainly use some training in customer service skills. The management should find clerical staff that understand that travelers like us pay their bills and their salaries. A friendly, considerate staff makes more of an impression than a "polished" campground. Listen up, ladies, and wise up.