I loved this campground. The owners and other office staff are very friendly and knowledgeable. The after hours procedure, attention to detail and personalized service were just perfect. Our name was on the 'welcome' board when we arrived. The camp ground itself was very spacious and the sites are paved and generous. We had a pull through site. The bath house in the main building (24 hr access, key coded) was absolutely beautiful: full supplies, large, clean, huge showers. There is another bath house with individual bathrooms and shower rooms with an inside hallway, which was very nice as well. We were not there on a Sat. or Sun. a.m. to enjoy the (paid) breakfast in the main room of the office building, but there was a Bar-B-Que (pulled pork sandwich) dinner each evening. Office also included a large supply and gift store and a 'lounge' area with a large screen t.v. and it was open until 8 p.m. The swimming pool is plenty big, refreshing and aesthetically pleasing (privacy fence, shaded seating area). This is the place to stay to go to the Carlsbad Cavern National Park. It is not quite an hour north of the caverns and about 20 min. north of the town of Carlsbad. It is also about the same distance south of the town of Artesia. Both towns have good restaurants and the people in the office can give recommendations and directions. NOTE: (at least for Summer 2011) - The National Park Service has changed some of the hours for touring the caverns. The "Big Room" closes at 4:00p.m. for the day instead of 5:00p.m., meaning the last ticket/elevator down is 4:00p.m. on the dot, although the visitor center remains open until 7:00p.m. You have to stick around until 8:00 p.m. to see the infamous flight of the bats leaving the caves for the night. The fact that the Carlsbad KOA exists is reason enough to visit the far south east corner of New Mexico.
I'm being generous and giving this campground a two - only because it has a couple of good points. Very close to and noisy I-25, but that can be a plus for traveling to nearby destinations, for vacationers like my family. Yes, primarily long term 'live in' people, but I met one amazingly nice couple up near the front. Biggest problems: the sites are on top of each other, dusty gravel roads, no shade (where we were), strange site configuration, barely room for our van even with a little pop-up and I have only once in my life seen a solid cement picnic table and benches! (in FL) OK if you're in a big RV and not going to use it, same with most of my other complaints. Also, the bath house was marginal at best. No A/C, no soap, no paper towels, small, and small shower stalls. The saving grace, for us, was the swimming pool, especially for the kids. The location was convenient enough to go to Rocky Mountain National Park, but I would go somewhere else definitely next time. The straw that breaks it for me was the office staff - they were indifferent at best and completely ill informed about the surrounding area as evidenced by both people at check in said that they 'do not know' how far it is to Rocky Mt. National Park!! That is the only reason we went there. Also, when I realized that they did not give us the code for the internet at check in, I called from my air conditioned camper to get the code so that I could search for a grocery store on my computer. When the woman in the office said she 'could not/would not?' give it to me over the phone, and that I had to come over to the office, I went in there and told her that I did not like my site and felt that we had been treated poorly. After that they came by on a golf cart and offered to change our site because they wanted us to be 'happy'. That's something anyway. But always check here first. Do not go by AAA, who gave this park a 3/3 rating.