We found the owner rude and unprofessional. We arrived and the office was closed even though it was almost 11am. When we tried to call the number they have on the door we got an electronic message saying the user has not set up a mail box on this account. When the owner finally showed up we found out she had given our site away even though I had confirmed our reservation. She was rude and didn't even apologize for the error. Her response was what do you want me to do about it we're all booked and it's not my fault. We have stayed at this campground for years and until this year never had a problem. It did not seem to matter to her that we were long time customers. In fact she seemed equally annoyed at the other campers who were all waiting for her to open the office/store. We are done with Pinecone and would not suggest it to others looking for a campground in this area. There are many others to choose from.
Everything about this place says come back soon. The staff was helpful and friendly. The entire campground is beautiful. The facilities are wonderful and well maintained. I would highly recommend this place to everyone.