CAUTION: This campground has a 50% cancellation fee for any cancelled reservation regardless of the notification period. We gave them over a month advance notice and we were denied our request for a full refund of our deposit of $215. I have a detailed spreadsheet with all our reservations including specific notes for cancellation policies and I have no notes in my records regarding this severe cancellation policy, so I don't believe we were told of such a policy when we made our reservation. Also, there is nothing on their web site that documents their cancellation policy. Buyer beware!
When we booked our reservation at Alpen Rose, we requested a “big rig site” because my coach is 40 feet long and I’m towing a car so my total length is 65 feet. We ended up in a site that was too small to accommodate our needs and one that was flooded and very muddy. The site was so tight that the slide topper awning on my driver’s side slide was overhanging the awning of my neighbor! We kindly requested help from the manager, but got thrown out for “being complainers”. Here are the details of our story… I'm a professional marketing support engineer with 40 years experience in dealing with the public. and a strong Christian who believes in treating everyone with kindness and respect. I tell you this so you’ll know how I’ve been trained in dealing with people over my past 40 year career. When we checked into Alpen Rose RV Park in Durango, I noticed that my campsite was flooded with several inches of water because of the recent heavy rains. I did NOT complain or even say a word of the mud or flooding at check-in. After a couple of days, I kindly mentioned in passing to the desk person that "If it might be possible to spread a couple of buckets of gravel around my electric and water hookups, I'd surely appreciate it because the mud there is really bad". The next night we had another very hard rain, and I asked the desk person if it was OK for me to park my car in the empty site next to mine because the place where I was parking was blocked by a new coach that pulled in next to me and the rest of my site was flooded under several inches of water. The lady at the desk was courteous and said "OK". The next morning, the campground manager drove to my site and told me that I'm not permitted to park in that site and that I must move. I told him that I had permission from the front desk because of the extreme flooding to park there and that since the site I was parked in was flooded it was unlikely anyone would be camping there anyway. Then I went up to the camp office to buy some postcards and rent a movie. I mentioned to the lady at the desk that "when I pay $250 a week for camping, I don't expect perfection, but I do expect a site with gravel and no mud". The campground manager then walked in the office and proceeded to "rake me over the coals". He said that I had been doing nothing but complaining since the day we arrived, and that he wanted me to leave immediately. I explained to him that actually it was the guy in the coach next to me that had been doing all the complaining and he was moved to a different site because of his "complaining". The manager then made several unfounded accusations against me and then when I attempted to explain, he called me a liar. He charged me for the 3 nights stay at the daily premium rate of $45 a day and forced me to take a refund for the rest of the week. I told him we just wanted to stay there and finish our week. He was extremely rude and demanded that I leave the property immediately. Then, to top it all off, after 90 minutes, he drives by my campsite in a golf cart (as we are packing up the coach) and yells to me in a loud voice so all the neighbors would hear that "If I'm not gone in 10 minutes, he was calling the police and filing charges of trespassing!" YIKES! Holy Moses! This guy was undoubtedly the most rude and crude campground manager I've ever met. I have never in all my 10 years of camping ever been treated in such a rude and unprofessional way. We left there and we will never be going back. I would never recommend that any of my friends ever stay there, and I strongly suggest that you don’t stay there either. Read the other “1” rated review and you’ll see that my experience is not an isolated one, but this manager has a long history of this kind of rude treatment of customers. As we drove to Cortez, my wife and I finally realized why all the employees there seemed to have such an obvious attitude problem. Now we know it is a reflection of this manager who has no idea of how to treat a customer and build repeat business through customer loyalty.
We spedt 6 months each winter for the past 4 years at Bay Bayou. Bay Bayou RV Resort is located near Tampa, Florida in Hillsborough County, at the top end of Tampa Bay near Oldsmar. The campground has approximately 250 sites. The west side of the camp is mostly 30 amp service and the east side is 50 amp service. All the sites are very large and most sites can accommodate any size RV, including the largest buses with 4 slides. All the sites are level and have full hookups including electric, water and sewage and telephone service from the local phone company if you choose. Most sites have a concrete pad and every site has a picnic table. We love the location of Bay Bayou, which is only 5 miles from the Tampa Bay Airport and about 10 miles from Tarpon Springs. A wonderful selection of great restaurants are nearby as well as many excellent golf courses. Tampa Bay Downs horse race track and driving range are just a mile away. Lazydays RV and Camping World is only 30 minutes east on I-4, and many wonderful beaches are 30 to 45 minutes away. Bay Bayou's new owners have made many changes that have greatly improved the campground. The new million dollar club house and pool are absolutely gorgeous. The pool is shaped like a Mickey Mouse head and one of the ears has a built-in jacuzzi too. There are two new buildings in the middle of the east and west sides that have laundry and shower facilities. The laundry and shower facilities are all new and sparkling clean. The camp has all paved roads, so there is no dust when campers come driving through. During the winter season, Bay Bayou has many covered dish dinner and other events. The owners even provide a free turkey and ham dinner for the major holidays. The people here are really great. Unlike many Florida campgrounds, this one is focused on providing services for the RVer who spends at least part of the year traveling. Nearly all the permanent park models have been removed and now traveling RVers comprise 95% or more of the people who stay here. That's really nice as there are always new people coming and going and many new friends to meet every day. If you have a satellite dish on the top of your RV and must have a clear shot of the southern sky, realize that most of Bay Bayou’s camp sites have trees. This can make getting a clear shot a challenge. If you have a movable tri-pod, you won’t have a problem. Of all the sites at Bay Bayou, the sites in the southeast corner have the fewest trees. Of all the campgrounds in the Tampa Bay area, we think Bay Bayou is the best. The "daily" rate we quoted is based on a 6 month lease.
Clean, well organized, with quick easy access from the interstate highway. It was a nice touch that they have free coffee and donuts between 8 and 9:30 am. We stayed here for just one night, and it was a nice place to stay while passing through Amarillo.
Extremely tight and narrow roads and very tight and narrow camp sites. All roads are dirt and pulverized gravel dust and very steep. When RVs enter or leave, there is a big dust storm. My coach was just washed and waxed before we came here, and now it is totally cover in dust. The entry road is steep and narrow with a very sharp turn immediately behind the Chevron station. It is not for the weak hearted or those who can't handle challenging terrain. I strongly suggest that you disconnect your toad in the flat area across the street from the Chevron if you decide to stay here. My wife hated all the dust and we won't be coming back.