We have camped at Fairfield's since I was a young child, so well over 15 years! This year we noticed it going downhill!! The washrooms are fairly clean except for the floor that is constantly soaking wet, a danger hazard when you have small children! You have to pay for showering too. The seasonal campers are VERY friendly & we talked to a few of them this year who are also as dissatisfied as we are. It seems there is a new rule daily & it's just getting ridiculous! My main complaint is the customer service!!! We went there with a large group & when one of our families got moved to another site away from us, we asked to get switched closer to us since there was a vacant site next to us, where they were supposed to be in the first place!. We were told by a VERY rude lady at the front desk that she had already checked someone into that site & that the family would have to "DEAL" with their new site even though it was a crappy site & 2 roads away from the group! She refused to come down & look at the vacant site claiming that they must be driving around the park because she checked them in that morning. The entire weekend, nobody ever showed up on that vacant site that she claimed was taken! Upon talking to people camping near us we found out that they also had a member of their group moved too! Also there is now NO visitors! We were planning on having a birthday party for our small child there & had to cancel due to the new no visitor rule, meanwhile there is a big sign beside the pool that tells visitors how much they need to pay for overnight & day uses! If you're going to change the rules, at least POST THEM on the website so people know what's going on! We camped here in a Travel Trailer.
In our 10 years of camping and RVing, I don't think we've ever been treated so badly. We rented 3 sites for our group, over a weekend. The park is quite nice in terms of landscaping, and the seasonal people are REALLY nice. The buildings are fairly run down, with the washrooms in poor condition, and the sites difficult to get into because of the poor layout. The site we were on had the sewer outlet at one end, with electric and water at the other! The absolute worst part of the whole experience was the poor customer service. The rules, which aren't indicated on the website, are extremely arbitrary and ridiculous. The gate closed at 7:30 p.m. on a Friday night - and when we told them that the rest of our group couldn't get there in time, their answer was that they needed to find another place to stay for the night, and they would lose their reservation and their $25 deposit. They also have an absolute NO visitor policy. Additionally, when our group was leaving, we packed up our site, pulled out, parked, and wanted to take the kids for a little swim. They told us we had to leave the premises! Just a very sorry experience all around. We camped here in a Fifth Wheel.